Changing the Way Calls are Answered | Polycom VVX 300 guide

Chapter 2: Using Basic Features

4Do one of the following:

○Press Far Mute to mute the person. The muted person can hear everyone, but no one can hear the muted person.

○Press Hold to hold the person. The held person can’t hear anyone, and no one can hear the held person.

○Press Remove to remove the person from the conference, end the conference call, and create an active call between you and the person still in the call.

○Press Info to view information about the person and their call status. When you press Info, a popup displays listing the person’s information, as shown next. You can navigate through the popup using the up and down arrow keys.

○Press Back to exit the conference management function.

Changing the Way Calls are Answered

Change the way calls are answered by doing the following:

•Forwarding all calls to another person.

•Rejecting calls from a contact.

•Diverting calls from a contact to another person.

•Temporarily refusing all calls by enabling Do Not Disturb.

Forwarding All Calls to Another Person

You can set up your phone to forward all calls to another number, even if the Do Not Disturb feature is enabled. Call forwarding is not available on shared lines.

Power Tip: Forwarding Calls on a Call-by-Call Basis

You can choose to forward a call as your phone rings. For more information on forwarding calls on a call-by-call basis, see Forwarding Incoming Calls to Another Person.

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Polycom VVX 300 manual Changing the Way Calls are Answered, Forwarding All Calls to Another Person

Contents

Polycom VVX 300 and 310 Business Media Phones Limitation of Liability Polycom VVX 300 and 310 Business Media Phones User GuideTrademarks Disclaimer Contents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page Who Should Read this Guide? How to Use this Guide Terms and Writing Conventions Conventions Used in this Guide About This Guide Information Elements Typographic Conventions Related Documents Setup and maintenance documents Phone Keys and Hardware Getting Started Phone Views To change viewsWeb Info Attaching Phone Hardware Home View Troubleshooting Why Can’t I Access a Certain View? Lines View Understanding Phone Icons and Status Indicators Calls ViewLight grey-Held call If you want to… Do this… Navigating Your Phone Interface Entering Data and Updating Fields Using the Dialpad Keys on the Phone Console Registering the Phone Web Info How to Register Your Phone Configuring Your Phone Using the Web Configuration Utility To access the Web Configuration Utility for your phoneWeb Info Using the Utility How Your Phone Handles Calls Using Basic Features Answering Calls Troubleshooting Why Doesn’t the Speakerphone Work? Answering on a Shared Line Answering Another Call To enable your phone to automatically answer calls Managing Multiple CallsAnswering Calls Automatically Calling from the Dialer Placing Calls Power Tip Choosing URLs or Numbers Mode from the Dialer To display the Dialer, do one of the followingTo call from the Dialer To call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from the Recent Calls list Using Headsets Ending CallsTo redial a number Responding to Incoming Calls Enabling Headset Memory ModeTo enable Headset Memory Mode Web Info More Information About Headsets Forwarding Incoming Calls to Another Person During CallsIgnoring Incoming Calls Rejecting Incoming Calls To resume a held call Holding CallsTransferring Calls To hold a call To perform a blind transfer Setting Up and Handling Conference CallsSetting Up Conference Calls To set up a conference call To resume a held conference call Power Tip How to Quickly Set Up a ConferenceHolding and Resuming Conference Calls To place a conference call on hold Ending Conference Calls Splitting Conference Calls into Two Held CallsManaging Conference Call Participants Power Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding All Calls to Another Person To forward all calls to another person To disable call forwarding To divert incoming calls from a contact to another person Using Do Not DisturbRejecting Calls from a Contact Diverting Calls from a Contact to Another Person Troubleshooting Why Doesn’t the DND Icon Display? To toggle Do Not Disturb on and off Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for a particular line Listening to Voicemail Viewing Recent Calls To listen to voicemail messagesTo view your Recent Calls list To customize the list To manage a call record Working with Your Contact Directory To remove all calls from the listTo view your Contact Directory To add a contact To view contact informationTo search for a contact To dial a contact Polycom VVX 300 and 310 Business Media Phones User Guide To view the Corporate Directory To update a contact’s informationWorking with a Corporate Directory To delete a contact To add a contact to your local Contact Directory Power Tip Saving Corporate Directory Search ResultsTo search the Corporate Directory To dial a Corporate Directory contact To select a ringtone for a contact Controlling What is HeardUpdating the Incoming Call Ringtone Updating a Contact’s Ringtone Managing Favorites Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound Effects To see your Favorites To reorder your Favorites Working with Shared LinesTo make a contact a Favorite To quickly call a Favorite Shared Line Icon and Status Status Indicator Page Using Buddy Lists Using Advanced Features Updating Your Status To update your presence setting Setting Up and Managing a Buddy List Blocking Contacts from Viewing Your Status To update your Buddy listPower Tip Dialing Buddies Power Tip How to Access Your Blocked and Watcher Lists Monitoring Buddies Timesaver How to Quickly Unblock a Contact Integrating with Microsoft Lync Server Navigating the Main Browser Using the Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Timesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Receiving PTT Broadcasts Ending PTT Broadcasts Replying to PTT Broadcasts Updating Channel Subscriptions Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Updating the Default Channel Timesaver Automatically Sending a Group Paging ModeSending and Receiving Pages To send a Receiving Pages Adjusting the Volume of Pages Allowing Pages to Play During Active Calls Changing Where Pages are PlayedUpdating the Default Paging Group Updating Paging Group Subscriptions To allow or disallow pages to play during an active call Using the Calendar Opening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore? Troubleshooting Why Doesn’t the Calendar Display? Navigating Month ViewNavigating Day View Working with Meeting Reminders Navigating Meeting View Troubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop Connector To quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging In and Out of a Phone Logging into Phones Placing Calls from Phones that are in the Logged-Out State To log in to a phoneTo log out of a phone Changing Your Password To change your user passwordLocking the Phone About Your User Password Locking and Unlocking Your PhoneTo lock your phone Timesaver a Quick Way to Lock Your Phone Calling and Answering from a Locked PhoneTo unlock your phone To call an authorized number from a locked phone Accessing Features with Your Login Credentials To re-submit or enter your login credentialsTo answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Page To change the language To adjust the contrast on the phone displayChanging the Language on Your Phone Changing the Display Contrast To update the time and date display To enable or disable the time and date displayChanging the Time and Date Display To change the Backlight Timeout Changing the BacklightTo change the backlight intensity To change the background picture Using One of Your Own Pictures as the Background PictureChanging the Phone’s Background Picture Changing the Background Picture Setting Up a Screen Saver Displaying Screen SaversClick + adjacent to Add a new background image To set up a screen saver To disable the Screen Saver settingInterrupting and Disabling Screen Savers To view a detailed list of phone issues Investigating Phone WarningsRestarting the Phone Audio Diagnostics Updating Phone ConfigurationTesting Phone Hardware To update your phone’s configuration Administrative Tasks Page Polycom Community Getting HelpPage Limitations of Liability Service AgreementsPolycom Limited Warranty and Limitation Liability Governing Law Exclusions Warranty Exclusive Safety, Compliance, and Disposal Information CE and Vcci Mark CE Mark R & TTE Directive EU only Industry Canada IC Copyright, Safety, and Regulatory Notices PTC General Warning Echo CancellationRussian Compliance New Zealand Telepermit Waste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HAC Polycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA