Psion Teklogix Win CE 4.2 user manual Basic Troubleshooting For Synchronization Problems

Chapter 7: Troubleshooting And Tips

Troubleshooting ActiveSync Synchronization Problems

7.3Troubleshooting ActiveSync Synchronization Problems

This section discusses various problems that may be encountered when synchroniz- ing using a partnership.

Some familiarity with these applications, Windows 95/98/NT 4.0, and your NETBOOK PRO is assumed. You will also need a full installation of your PC PIM.

Note: This section should be used in conjunction with the manual to setting up a synchronization for each application.

The majority of synchronization problems are caused by setting up a synchroniza- tion incorrectly. Please make sure you have read the appropriate sections in Chapter 5: “Using The PC Connection” first. These explain the correct way to set up a synchronization.

7.3.1 Basic Troubleshooting For Synchronization Problems

Some common causes of sychronization errors include incorrect settings, and e-mail issues.

Incorrect settings can result from the wrong program being associated with a partic- ular synchronization event. If you have Outlook installed on your PC, ActiveSync will most likely automatically assume that Tasks, E-mails, etc., should all be associ- ated with Outlook. Verify that the programs you are using are associated with the type of synchronization you require.

E-mail issues usually stem from conflicts in address books, and conflicting settings in ActiveSync itself. To verify that e-mails get synchronized to and from the NETBOOK PRO correctly, verify that the e-mail addresses in the NETBOOK PRO outbox are valid. ActiveSync will provide some error text on synchronization to help you detect such problems. Conflicting settings in ActiveSync can result in e- mails being transferred as headers only, or without attachments. Check the settings for the ActiveSync service in Inbox on the NETBOOK PRO to resolve this issue.

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