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Psion Teklogix Win CE 4.2 user manual Troubleshooting And Tips

Models: Win CE 4.2

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TROUBLESHOOTING AND TIPS

	TROUBLESHOOTING AND TIPS	7

7.1General Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

7.1.1Times Aren’t Correct In The Time Program . . . . . . . . . .101

7.1.2If You Forget Your Password . . . . . . . . . . . . . . . . . .101

7.1.3The NETBOOK PRO Doesn’t Turn On/Off . . . . . . . . . .101

7.1.4Resetting The NETBOOK PRO . . . . . . . . . . . . . . . .102

7.1.5Battery Life Of The NETBOOK PRO . . . . . . . . . . . . .102

7.1.5.1Charging Times . . . . . . . . . . . . . . . . . . . .103

7.2ActiveSync Connection Problems Using Windows® 95/98/NT 4.0 . . 103

7.2.1Tips When Installing ActiveSync . . . . . . . . . . . . . . . .103

7.2.2Basic Troubleshooting For Your NETBOOK PRO . . . . . . .104

7.2.3Basic Troubleshooting For Your PC . . . . . . . . . . . . . .104

7.2.4 Device Conflicts . . . . . . . . . . . . . . . . . . . . . . . .106

7.2.5Fax/Modem On COM 1/2/3/4. . . . . . . . . . . . . . . . . .108

7.2.6Temp Folder . . . . . . . . . . . . . . . . . . . . . . . . . . .109

7.3Troubleshooting ActiveSync Synchronization Problems . . . . . . . . 111

7.3.1Basic Troubleshooting For Synchronization Problems . . . . . 111

7.3.2 Other Things To Try . . . . . . . . . . . . . . . . . . . . . .112

Psion Teklogix NETBOOK PRO Win CE 4.2 User Manual

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Psion Teklogix Win CE 4.2 user manual Troubleshooting And Tips

Contents

Win CE User Manual NETBOOK PROISO 9001 Certified Quality Management System October 10, 2003 P/N 8100012 Rev AAll trademarks are the property of their respective holders Copyright 2003 by Psion Teklogix Inc., Mississauga, OntarioService Return-To-Factory WarrantySupport Services DisclaimerPage TABLE OF CONTENTS Chapter 1 IntroductionChapter 2 Getting Started Contents Chapter 3 Configuring The UnitChapter 5 Using The PC Connection Chapter 4 Files, Folders, and ProgramsContents Chapter 6 Configuring Communications Chapter 7 Troubleshooting And TipsContents Contents Chapter 8 SpecificationsAppendices Appendix A Support Services And Worldwide OfficesAppendix B Program License Agreement ContentsAPPROVALS AND SAFETY SUMMARY DECLARATION OF CONFORMITYNETBOOK PRO FCC INFORMATION FOR THE USA Approvals And Safety SummaryFCC DECLARATION OF CONFORMITY DOC NETBOOK PROCE MARKING R&TTE DIRECTIVE 1999/5/ECApprovals And Safety Summary Psion Teklogix NETBOOK PRO Win CE 4.2 User ManualFCC INFORMATION TO THE USER RADIO AND TELEVISION INTERFERENCEApprovals And Safety Summary IMPORTANT SAFETY INSTRUCTIONS RADIO FREQUENCY EMISSIONSApprovals And Safety Summary BATTERY SAFETY PRECAUTIONS INFRARED DEVICE SAFETYEMISSIONS INFORMATION FOR CANADA CLASS 1 LED PRODUCTLITHIUM-ION BATTERY SAFETY PRECAUTIONS exploding, adhere to the precautions listed belowApprovals And Safety Summary Do not immerse the battery in water Approvals And Safety Summary1.3 Applications Installed On The NETBOOK PRO 1.3.1 About ActiveSync INTRODUCTION11.1 About This Manual 1.2 Text Conventions 1.4 Caring For The NETBOOK PROPage Chapter 5 Using The PC Connection Chapter 3 Configuring The UnitChapter 6 Configuring Communications Chapter 7 Troubleshooting And TipsChapter 8 Specifications 1.3 Applications Installed On The NETBOOK PROAppendix A Support Services And Worldwide Offices 1.2 Text Conventions1.3.1 About ActiveSync 1.4 Caring For The NETBOOK PROScreen ChargingDrop Rating Backup BatteryIP Rating Operating TemperatureHumidity ServiceMagnetic Fields And Static Electricity Chapter 1 IntroductionPage GETTING STARTED 2.10 First Steps 2.10.1 Navigating Between Files And Folders 2.10.4 Entering Information 2.10.5 Using Menus 2.10.6 Using Dialogs2.10.2 Starting Programs 2.10.3 Programs And Files 2.10.6.1 Dialog Buttons 2.10.7 Copying Information Between ProgramsFeatures Of The NETBOOK PRO 2.1 Features Of The NETBOOK PROTo switch on 2.2 Turning On And OffPasswords 2.3 PasswordsTo switch off Chapter 2 Getting StartedFinding And Using The Stylus 2.4 Finding And Using The StylusFigure 2.2 Location Of The Stylus Chapter 2 Getting StartedPower Management 2.5 Power ManagementYou can take steps to help prolong your battery’s life Turn the screen brightness downPower Properties 2.5.1 Power PropertiesDescription Table 2.1 System Tray Icon Charge States2.5.1.2 Battery Calibration 2.5.1.1 BatteryFigure 2.3 Power Properties Battery Note The current measurement displayed may be up to ten seconds oldPower Properties the charge will last during day-to-day use. An indicator beside the estimate of remaining charge in the main battery displays either ‘Not calibrated’, ‘Calibrating’, or nothingChapter 2 Getting Started Figure 2.4 Power Properties Schemes 2.5.1.3 Power Saving SchemesPower Properties Chapter 2 Getting StartedSwitch To Dim Power SchemeSwitch to Stand-By AC PowerFigure 2.6 Power Schemes Switch To Standby Menu Switch to SuspendPower Properties Chapter 2 Getting StartedFigure 2.8 Power Properties Advanced Figure 2.7 Power Schemes Switch To Suspend Menu2.5.1.4 The Advanced Tab Power Properties2.5.2.1 Fitting The Main Battery 2.5.2 Battery Care2.5.2.2 Charging The NETBOOK PRO Battery Pack 2.5.2.3 Changing Battery Packs2.5.2.4 Prolonging Battery Life Battery CareChapter 2 Getting Started Figure 2.10 Backup Battery Insertion 2.5.2.5 The Internal Backup Battery2.6 Memory Cards Memory Cards2.6.1 Inserting And Removing An MMC Or SD Card Figure 2.11 MMC/SD Slot LocationChapter 2 Getting Started Figure 2.12 Compact Flash Slot Location 2.6.2 Inserting And Removing A Compact Flash CardInserting And Removing A Compact Flash Card Chapter 2 Getting StartedFigure 2.13 PCMCIA Slot Location 2.6.3 Inserting And Removing A PCMCIA CardInserting And Removing A PCMCIA Card Chapter 2 Getting StartedConnecting USB Accessories 2.7 Connecting USB AccessoriesTo connect USB Mini Type-A Connector To USB PeripheralThe Start Button And Taskbar 2.8 The Start Button And TaskbarStart Menu Chapter 2 Getting StartedResetting The NETBOOK PRO 2.9 Resetting The NETBOOK PROFigure 2.14 Control Panel The Control Panel2.9.1 Performing A Soft Reset Performing A Soft ResetChapter 2 Getting Started Figure 2.15 Reset Button Location 2.9.2 Performing A Hard ResetPerforming A Hard Reset Chapter 2 Getting Started2.10.1 Navigating Between Files And Folders 2.10 First StepsFirst Steps Chapter 2 Getting Started2.10.2 Starting Programs 2.10.5 Using Menus2.10.3 Programs And Files 2.10.4 Entering InformationUsing Dialogs 2.10.6 Using DialogsTextbox Dropdown2.10.6.1 Dialog Buttons 2.10.7 Copying Information Between ProgramsFigure 2.16 Dialog Pages Copying Information Between ProgramsCONFIGURING THE UNIT Page 3.1.2 Setting The Time, Date, And Time Zone 3.1.1 Entering Owner and Password InformationChapter 3 Configuring The Unit Things To Do First Entering Owner and Password InformationThings To Do Next Setting Up ActiveSync 3.2.1 Setting Up ActiveSync3.2 Things To Do Next 3.2.1.1 PartnershipsThings To Do Next Connecting Via RS232 Serial 3.2.1.2 Connecting Via RS232 SerialOn the NETBOOK PRO On the PC3.2.1.4 Connecting Via Ethernet 802.11b 3.2.1.3 Connecting Via Infrared IrDAThings To Do Next Connecting Via Infrared IrDA Chapter 3 Configuring The Unit3.2.2 Backing Up To A PC 3.2.2.2 Restoring Files From A Memory-Card Backup3.2.2.1 Backing Up To A Memory Card Things To Do Next Backing Up To A PCThings To Do Next Exploring The Control Panel 3.2.3 Exploring The Control PanelTo display the Control panel Chapter 3 Configuring The Unit3.2.4 Securing Your Information Things To Do Next Securing Your InformationChapter 3 Configuring The Unit Page FILES, FOLDERS, AND PROGRAMS Page 4.2 Moving Around 4.1 Introduction4.3 Opening Files, Folders And Programs Chapter 4 Files, Folders, and Programs4.5 Creating New Folders 4.4 Closing Programs/FilesHow can I see which programs are open? Closing Programs/Files4.7 Changing File Attributes 4.6 Start Menu - Documents4.5.1 Creating New Files What names can I use for my files & folders?Managing Folders 4.8 Managing FoldersNote Moving a folder also moves all the files within that folder To make a copy of a file or folder within the same folderMemory-Card Folders 4.9 Memory-Card FoldersNote This assumes that there is only one partition on each card Chapter 4 Files, Folders, and Programs4.10 The Flash Folder The Flash FolderChapter 4 Files, Folders, and Programs 4.11 Checking System Memory Use 4.11.1 What Happens When System Memory Is Full?4.11.2 Additional Memory And Programs Checking System Memory Use4.12.1 Formatting A Memory Card 4.12 The Storage ManagerThe Storage Manager 1. Select Start, Control PanelCreating Partitions 4.12.2 Creating Partitionsformatting process Chapter 4 Files, Folders, and ProgramsChapter 4 Files, Folders, and Programs Creating Partitions4. Press OK. The new partition appears in the Partitions list 4.12.3 Partition Management Partition ManagementChapter 4 Files, Folders, and Programs Chapter 4 Files, Folders, and Programs Partition Management60 Psion Teklogix NETBOOK PRO Win CE 4.2 User Manual Partition Management Chapter 4 Files, Folders, and ProgramsPage USING THE PC CONNECTION Page Chapter 5 Using The PC Connection 5.2 Using ActiveSync5.1 Introduction Introduction5.3.2 Tips On Using ActiveSync Help 5.3.1 Where Can I Find More Help?From the Contents tab 5.3 Getting Help5.4 Working With Your Files 5.4.2 Copying A File Using Drag And Drop5.4.1 Looking At Files On Your NETBOOK PRO Working With Your Files5.4.3 Copying A File Using Copy And Paste Copying A File Using Copy And PasteChapter 5 Using The PC Connection 5.4.4 Opening NETBOOK PRO Files From Your PC 5.5.1 Performing Your First Backup5.5 Backing Up Your NETBOOK PRO With ActiveSync Bin, which only stores files deleted from the PC’s drives5.6.1 What Is Synchronization? 5.5.2 Performing Regular BackupsPerforming Regular Backups 5.6 Synchronizing Your NETBOOK PROChapter 5 Using The PC Connection Synchronizing Your NETBOOK PROChapter 5 Using The PC Connection Synchronizing Your NETBOOK PRO7. Click Next Using An Existing Partnership 5.6.3 Using An Existing Partnership5.7 On-Schedule Outlook Sync Chapter 5 Using The PC ConnectionPage CONFIGURING COMMUNICATIONS Page Chapter 6 Configuring Communications 6.2 802.11b Radio Configuration6.1 Introduction Introduction802.11b Radio Configuration 3. Select the Use Windows to configure my wireless settings checkboxChapter 6 Configuring Communications Chapter 6 Configuring Communications 802.11b Radio Configuration6. IEEE 802.1X is an authentication protocol that can be used with IEEE 802.11b networks see menu screen on next page. Currently, MD5 Challenge and TLS are the EAP Extensible Authentication Protocol types supported by the NETBOOK PRO. The EAP type setting must match the configuration of the RADIUS Server on the wired network. In addition to this, the access point must support IEEE 802.1X and must be configured appropriately GSM/GPRS Radio Configuration 6.3 GSM/GPRS Radio Configuration2. Open the Control Panel Chapter 6 Configuring CommunicationsChapter 6 Configuring Communications GSM/GPRS Radio Configuration5. Select the GSM/GPRS card from the dropdown list in the Modem dialog Chapter 6 Configuring Communications 11. Open the Control PanelGSM/GPRS Radio Configuration 7. Then click on the Call Options tab to access the following menuChapter 6 Configuring Communications GSM/GPRS Radio Configuration13. In the APN Manager, click on the Add button Chapter 6 Configuring Communications GSM/GPRS Radio Configuration19. Enter the name GSM-GPRS for the new dial location Bluetooth Radio Configuration 6.4 Bluetooth Radio ConfigurationNote Not all providers require a user name or password Note The Bluetooth radio card uses an internal antennaNETBOOK PRO Bluetooth Settings 6.4.1 NETBOOK PRO Bluetooth SettingsThe Bluetooth Manager dialog opens Chapter 6 Configuring CommunicationsChapter 6 Configuring Communications NETBOOK PRO Bluetooth Settingslist box. Each service of a device receives a separate entry Chapter 6 Configuring Communications NETBOOK PRO Bluetooth Settings88 Psion Teklogix NETBOOK PRO Win CE 4.2 User Manual 6.5.1.1 Using The Internet On The NETBOOK PRO 6.5 Internet And E-Mail Settings6.5.1.2 Using E-mail On The NETBOOK PRO Connecting By Telephone Line To A Remote Mailbox6.5.1.4 If You Don’t Have An Internet/E-mail Account 6.5.1.3 Types Of E-mail AccountPersonal Dial-up Account Remote e.g. Office E-mail AccountHostname or Domain Name 6.5.1.5 Glossary Of TermsIP address POP3/IMAP46.5.2.1 How To Use Internet Explorer/Inbox 6.5.2 Setting Up Your NETBOOK PROSetting Up Your NETBOOK PRO 6.5.2.2 Getting HelpWhere To Find It Information Checklist6.5.2.3 What Information Do I Need? Write It Here6.5.3.1 Connecting The Modem 6.5.3 Setting Up E-mail On NETBOOK PROTable 6.1 Information Checklist Setting Up E-mail On NETBOOK PROWhat Do I Need To Do This? 6.5.3.2 Setting Up DialingChapter 6 Configuring Communications Setting Up E-mail On NETBOOK PRO6.5.3.4 Setting Up The Modem 6.5.3.3 Setting Up The Internet Service2. Open the Networks and Dial Up Connection icon Chapter 6 Configuring Communications6.5.3.5 Setting Up The E-mail Program Chapter 6 Configuring CommunicationsSetting Up E-mail On NETBOOK PRO Chapter 6 Configuring Communications 5. In the Email Account Management tabSetting Up E-mail On NETBOOK PRO Click Add. The Account Name screen appearsTROUBLESHOOTING AND TIPS Page Chapter 7 Troubleshooting And Tips 7.1.2 If You Forget Your Password7.1 General Tips 7.1.1 Times Aren’t Correct In The Time Program7.1.5 Battery Life Of The NETBOOK PRO 7.1.4 Resetting The NETBOOK PROChapter 7 Troubleshooting And Tips Resetting The NETBOOK PRO7.2 ActiveSync Connection Problems Using Windows 95/98/NT 7.2.1 Tips When Installing ActiveSyncActiveSync Connection Problems Using Windows 95/98/NT 7.1.5.1 Charging Times7.2.2 Basic Troubleshooting For Your NETBOOK PRO 7.2.3 Basic Troubleshooting For Your PCBasic Troubleshooting For Your NETBOOK PRO Chapter 7 Troubleshooting And TipsChapter 7 Troubleshooting And Tips Basic Troubleshooting For Your PC7.2.4 Device Conflicts Device ConflictsChapter 7 Troubleshooting And Tips Chapter 7 Troubleshooting And Tips 4. There is no Device Manager in Windows NT 4.0. The closest is a list of IRQs, I/O ports and DMA channels. These are accessed by the Start button, selecting Programs, then Administrative Tools Common, then Windows NT Diagnostics. Select the Resources page in the Windows NT Diagnostics dialog box. If you do not have this option or you are in any doubt about it, you should contact your Systems Admin- istratorDevice Conflicts 7.2.5 Fax/Modem On COM 1/2/3/4 Fax/Modem On COM 1/2/3/4Chapter 7 Troubleshooting And Tips 7.2.6 Temp Folder Temp FolderChapter 7 Troubleshooting And Tips Chapter 7 Troubleshooting And Tips Temp FolderA screen with multiple windows is displayed 7.3 Troubleshooting ActiveSync Synchronization Problems 7.3.1 Basic Troubleshooting For Synchronization ProblemsTroubleshooting ActiveSync Synchronization Problems Chapter 7 Troubleshooting And Tips7.3.2 Other Things To Try Other Things To TryChapter 7 Troubleshooting And Tips 8.1 Hardware Specifications 8.1.1 Physical SPECIFICATIONS88.1.2 Environmental Characteristics 8.1.3 Standard Display 8.1.4 Power Requirements 8.1.5 Standard Processor And MemoryPage Hardware Specifications Chapter 8 SpecificationsNote Specifications are subject to change without notification Dimensions8.2 Standard Operating System 8.1.4 Power Requirements8.1.3 Standard Display 8.1.5 Standard Processor And MemoryChapter 8 Specifications Standard Operating SystemDevelopment Environment Compatible with Microsoft SDK for Win CE.NET Fully supported by Psion Teklogix SDK for Mobile DevicesPage A.1 Technical Support APPENDIX AA.2 Product Repairs InternationalA-2 Psion Teklogix NETBOOK PRO Win CE 4.2 User Manual A.3 WORLDWIDE OFFICESPsion Teklogix Wireless A.4 WORLDWIDE WEBPsion Teklogix Africa Psion Teklogix B.VPage PROGRAM LICENSE AGREEMENT APPENDIX BPsion Teklogix NETBOOK PRO User Manual Page B.1 PROGRAM LICENSE AGREEMENT Appendix B Program License AgreementPROGRAM LICENSE AGREEMENT B.2 MICROSOFT END USER LICENSE AGREEMENT EULA MICROSOFT END USER LICENSE AGREEMENT EULAAppendix B Program License Agreement Appendix B Program License Agreement MICROSOFT END USER LICENSE AGREEMENT EULAGRANT OF SOFTWARE LICENSE. This EULA grants you the following license Appendix B Program License Agreement MICROSOFT END USER LICENSE AGREEMENT EULA· No Liability for Certain Damages. EXCEPT AS PROHIBITED BY LAW INDEX II Psion Teklogix NETBOOK PRO Win CE 4.2 User Manual IndexIndex IV Psion Teklogix NETBOOK PRO Win CE 4.2 User Manual Index75, 94 IndexTLS 79 toolbar IEEE 802.1X authentication