Unit 6: Troubleshooting
TROUBLESHOOTING TABLE
IMAGE VOIDS
Damaged print head or electronics. | Replace as required. |
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Damaged or worn platen roller. | Replace platen roller. |
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Vertical line in printed image. | Dirty or defective print head. |
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LIGHT PRINT IMAGES |
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Low print head energy/darkness. | Adjust darkness control. |
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Foreign material on print head. | Clean print head and platen roller. |
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Excessive print speed. | Reduce print speed setting. |
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UNEVEN PRINT DARKNESS |
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Worn platen roller. | Replace platen roller as required. |
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Dirty print head. | Clean as necessary. |
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SMEARED PRINT IMAGES |
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Poor label quality. | Use higher quality label stock. |
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Debris on print head & platen roller. | Clean print head and platen roller. |
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NO LABEL MOVEMENT |
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Incorrect label pitch sensor selected. | Select the correct label sensor type. |
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No voltage output. | Test power supply or battery and replace as required. |
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Drive motor not operating. | Ensure wiring harness connection. |
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Defective main board. | Contact SATO Service or Technical Support. |
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NO PRINTED IMAGE |
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No voltage output. | Test power supply or battery and replace as necessary. |
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Damaged print head. | Replace as required. |
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Interface problems. | Check interface connection. |
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Data input error. | Ensure correct data stream. |
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MEANDERING MEDIA |
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Incorrectly loaded media. | Ensure correct loading. |
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Improperly adjusted media guides. | Adjust as required. |
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PRINTER CREATES A BLANK LABEL | |
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Data input error. | Ensure correct data stream. |
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Improper top of form selected. | Ensure correct top of form is in use (Gap, Blackban). |
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Defective print head. | Replace print head as required. |
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SATO MB2i Service Manual | PN 9001145B | Page |
