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SATO
CX200 manual Desktop Label Printer
Models:
CX200
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Troubleshooting
Specs
Install
Parts Replacement
Dimension
Maintenance
Connecting the Interface Cable
Common Problems and Their Solutions
Printer Ready/Standby/Reset Control
Printer Setup Loading Labels or Tags
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®
CX200
Desktop Label Printer
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Contents
Desktop Label Printer
CX200
Section
Direct Thermal and Thermal Transfer Units Features include
General Information
1-1 Overview
Weight
1-2 Dimensions
SECTION 1 - GENERAL INFORMATION
D H W
Resolution
1-3 Specifications
Installed RAM
Installed ROM
SERIAL FEED KNOCKOUT PORT PARALLEL PORT PLATEN ROLLER REMOVAL ACCESS
TOP CASE READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTON
SLOTS WALL MOUNTING SLOTS POWER CABLE POWER INPUT ROUTING CHANNEL
1-4 Attributes
RELEASE LEVERS FOR PRINT HEAD/RIBBON MECHANISM
PAPER GUIDE SHOWN WITH LABELS PAPER GUIDE SHOWN WITHOUT LABELS
1-4 Attributes
SECTION 1 - GENERAL INFORMATION
READY indicator
1-5 Controls, Indicators and Connections
Power input
DEVICE NAME
PIN #
CONNECTOR DB9S
DESCRIPTION
SERIAL INPUT
UNDERSIDE OF PRINTER POWER INPUT READY INDICATOR ON-LINE/OFF LINE
Printer Power Connection
POWER SUPPLY AC OUTLET
BUTTON
AVAILABLE DB9S
Connecting the Interface Cable
SERIAL PORT
PARALLEL PORT
ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS NEXT PAGE
1-6 Printer Setup Loading Labels or Tags
SECTION 1 - GENERAL INFORMATION
PRESS BACK THE RELEASES TO UNLOCK PAPER GUIDE MEDIA ROLL
LIFT PRINT HEAD AND SLIDE UNDER MEDIA READY INDICATOR FEED BUTTON
1-6 Printer Setup Loading Labels or Tags
SECTION 1 - GENERAL INFORMATION
ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS
1-6 Printer Setup Loading Ribbon
SECTION 1 - GENERAL INFORMATION
SPINDLE NOTCHES BOTH ENDS ROLL SEVERAL TURNS ON THE TAKE-UP CORE
1-6 Printer Setup Loading Ribbon Continued
PRESS BACK THE RELEASES TO UNLOCK DIRECT THERMAL UNIT SHOWN NO RIBBON
UNWIND ABOUT
SPRING LOADED RIBBON TAKE-UP KNOB SUPPLY ROLL PULL THE RIBBON OVER
PLACE TAKE-UP CORE INTO LEFT TAKE-UP SPINDLE SUPPLY KNOB
THE PRINT HEAD
TAKE-UP CORE PRINT HEAD TAKE-UP KNOB
TURN RIBBON TAKE-UP KNOB CLOCKWISE TO ELIMINATE RIBBON SLACK
Selecting the Label Sensor Type
LOWER THE PRINT HEAD AND PRESS DOWN FIRMLY ON BOTH HEAD LATCHES
TO LOCK THE PRINT HEAD IN POSITION
1-7 Printer Test and Calibration Preparation for Test
Installing the software to your hard drive
Description of Test Menu
Running the software from your 3-1/2 drive
1-7 Printer Test and Calibration Preparation for Test
1-7 Printer Test and Calibration Print Head / Status Print
Access the software
Rev B
Access the software
1-7 Printer Test and Calibration Change RS232 Settings
Rev B
1-7 Printer Test and Calibration Change RS232 Settings Continued
Access the software
1-7 Printer Test and Calibration Set Top of Form Pitch Offset
Rev B
Set Top of Form Pitch Offset, Continued
1-7 Printer Test and Calibration
Access the software
1-7 Printer Test and Calibration Calibrate Printer
Rev B
1-7 Printer Test and Calibration Calibrate Printer Continued
Sequence of events when the Calibration Program is run
1-8 Basic Operations Printing and Reading a Self-test Label
READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTON
1-8 Basic Operations Printing and Reading a Self-test Label
EXAMPLE SELF TEST LABEL
1-8 Basic Operations Feeding Blank Labels
Printer Ready/Standby/Reset Control
Label Reprint
Sending Data to the Printer
Controlling the Printer Using Direct Commands
1-8 Basic Operations Printer Ready/Standby/Reset Control
Printing Labels
2-1 Cleaning
Maintenance
Section
ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS
PRESS BACK THE RELEASES TO UNLOCK RAISE THE PRINT HEAD
CLEAN THE PRINTHEAD NOTE THE BURN LINE
2-1 Cleaning
PLATEN
CLEAN THE PLATEN ROLLERLABEL FEED DIRECTION
ROLLER
2-1 Cleaning
Page
3-1 Preparing the Printer for Service
Parts Replacement
Section
3-2 Replaceable Parts
Refer to the Section Number for method of replacement
SECTION
KIT PART NUMBER
TOP CASE PRINT HEAD PLATEN PLATEN GEAR CLUSTER PCBA MODULE
BOTTOM CASE FRONT CASE MOTOR SWITCH
PCA BASE BOARD
3-2 Replaceable Parts
3-2 Replaceable Parts Location
PRINT HEAD SWITCH GEAR PLATEN CLUSTER TOP CASE PRINT HEAD
BOTTOM
CASE
REFER TO THE ILLUSTRATION
3-3 Top Case Removal/Replacement
PRESS OUTWARD PRESS OUTWARD
Rev B
To remove the chassis
3-4 Chassis, Including the Front Case Removal/Replacement
REFER TO THE ACCOMPANYING ILLUSTRATIONS
PUSH DOWN TO THE REAR
BOTTOM CASE WIRE TABS ON THE CENTRONICS CONNECTOR MUST BE IN
3-4 Chassis, Including Front Case Removal/Replacement Continued
A FORWARD POSITION WHEN INSERTED THROUGH THE OPENING IN THE CASE
To replace the chassis and front case
Platen installation
3-5 Platen Removal/Replacement
Platen removal
INSERT FLAT BLADED SCREWDRIVER INTO SLOTS PRESS BACK THE
Print head removal
3-6 Print Head Removal/Replacement
FROM THE SLOTS
PRESS BACK THE RELEASES TO UNLOCK
Print head installation
3-6 Print head Removal/Replacement
UNPLUG LED CONNECTOR
SLIDE FRONT EDGES AWAY FROM SLOTS PULL PRINT HEAD AWAY FROM FRAME
Module replacement
3-7 PCBA Module Removal/Replacement
Module removal
PRESS THE TWO SPRING CLIPS OUTWARD PRESS THE TWO
PCA board installation
3-8 PCA Base Board Removal/Replacement
SCREWS UNPLUG CONNECTOR AT J13 UNPLUG ALL CONNECTORS
PCA board removal
Motor installation
3-9 Motor Removal/Replacement
UNPLUG THE CONNECTOR AT J10 REMOVE PHILLIPS HEAD SCREW AND
Motor removal
Switch removal
3-10 Head Open Switch Removal/Replacement
Switch installation
UNPLUG CONNECTORS
Cluster gear installation
3-11 Cluster Gear Removal/Replacement Continued
Cluster gear removal
CLUSTER GEAR MOTOR DRIVE GEAR DO NOT REMOVE
Rev B
REFER TO THE ILLUSTRATIONS ELSEWHERE IN THIS MANUAL
Troubleshooting
4-1 Preliminary Tests
Section
READY light is not lit
4-2 Common Problems and Their Solutions
READY light glows red
Self-test label will not print
Host stops responding or displays printer not ready message
4-2 Common Problems and Their Solutions Continued
Poor print quality
Host stops responding or displays printer not ready message
Printed bar codes wont scan
Printer feeds too many labels
4-2 Common Problems and Their Solutions Continued
Printer skips labels while printing
Ribbon wrinkles
4-2 Common Problems and Their Solutions Continued
Printed labels are cut off at the bottom
If none of the above solves your problem
4-2 Common Problems and Their Solutions Continued
Host stops responding or displays printer not ready message