Section
4
Troubleshooting
4-1 Preliminary Tests
SATO printers are very reliable, so printing problems are unlikely. If you do think you have a printer problem, proceed as follows:
REFER TO THE ILLUSTRATIONS ELSEWHERE IN THIS MANUAL
1.Confirm that the printer has the right media installed, and that it is loaded correctly as described in this manual.
2.Confirm that the printer is connected to its power supply and the supply is plugged into an AC outlet having the proper voltage. Measure the voltage at the output of the power supply. It should be 24V +/- 10%.
3.Open the print head and inspect the media path. Remove any obstructions, and clean the print head and drive roller according to the instructions in this manual.
4.Press down firmly on both print head latches to confirm that they are closed.
5.Confirm that the printer READY indicator glows green.
6.Print a
7.Press FEED to confirm that the printer will feed a label.
8.Review the common problems described in this section.
Note:
The information here assumes you are using label printing software. If you are programming the printer, please review the information in the CXProg.pdf file located on the
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SATO SERVICE MANUAL
CX Series Printers
Rev B
