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SATO CX200 manual Troubleshooting, Preliminary Tests, Section

Models: CX200

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Troubleshooting

Section

4

Troubleshooting

4-1 Preliminary Tests

SATO printers are very reliable, so printing problems are unlikely. If you do think you have a printer problem, proceed as follows:

REFER TO THE ILLUSTRATIONS ELSEWHERE IN THIS MANUAL

1.Confirm that the printer has the right media installed, and that it is loaded correctly as described in this manual.

2.Confirm that the printer is connected to its power supply and the supply is plugged into an AC outlet having the proper voltage. Measure the voltage at the output of the power supply. It should be 24V +/- 10%.

3.Open the print head and inspect the media path. Remove any obstructions, and clean the print head and drive roller according to the instructions in this manual.

4.Press down firmly on both print head latches to confirm that they are closed.

5.Confirm that the printer READY indicator glows green.

6.Print a self-test label as described in this manual. (Page 26)

7.Press FEED to confirm that the printer will feed a label.

8.Review the common problems described in this section.

Note:

The information here assumes you are using label printing software. If you are programming the printer, please review the information in the CXProg.pdf file located on the CD-ROM.

49

SATO SERVICE MANUAL

CX Series Printers

Rev B

Image 50

SATO CX200 manual Troubleshooting, Preliminary Tests, Refer To The Illustrations Elsewhere In This Manual, Section

Contents

CX200 Desktop Label PrinterGeneral Information Direct Thermal and Thermal Transfer Units Features includeSection 1-1 OverviewSECTION 1 - GENERAL INFORMATION 1-2 DimensionsWeight D H WInstalled RAM 1-3 SpecificationsResolution Installed ROMSLOTS WALL MOUNTING SLOTS POWER CABLE POWER INPUT ROUTING CHANNEL TOP CASE READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTONSERIAL FEED KNOCKOUT PORT PARALLEL PORT PLATEN ROLLER REMOVAL ACCESS 1-4 Attributes1-4 Attributes PAPER GUIDE SHOWN WITH LABELS PAPER GUIDE SHOWN WITHOUT LABELSRELEASE LEVERS FOR PRINT HEAD/RIBBON MECHANISM SECTION 1 - GENERAL INFORMATIONPower input 1-5 Controls, Indicators and ConnectionsREADY indicator DEVICE NAMEDESCRIPTION CONNECTOR DB9SPIN # SERIAL INPUTPOWER SUPPLY AC OUTLET Printer Power ConnectionUNDERSIDE OF PRINTER POWER INPUT READY INDICATOR ON-LINE/OFF LINE BUTTONSERIAL PORT Connecting the Interface CableAVAILABLE DB9S PARALLEL PORTSECTION 1 - GENERAL INFORMATION 1-6 Printer Setup Loading Labels or TagsALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS NEXT PAGE 1-6 Printer Setup Loading Labels or Tags LIFT PRINT HEAD AND SLIDE UNDER MEDIA READY INDICATOR FEED BUTTONPRESS BACK THE RELEASES TO UNLOCK PAPER GUIDE MEDIA ROLL SECTION 1 - GENERAL INFORMATIONSECTION 1 - GENERAL INFORMATION 1-6 Printer Setup Loading RibbonALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS PRESS BACK THE RELEASES TO UNLOCK DIRECT THERMAL UNIT SHOWN NO RIBBON 1-6 Printer Setup Loading Ribbon ContinuedSPINDLE NOTCHES BOTH ENDS ROLL SEVERAL TURNS ON THE TAKE-UP CORE UNWIND ABOUTTHE PRINT HEAD PLACE TAKE-UP CORE INTO LEFT TAKE-UP SPINDLE SUPPLY KNOBSPRING LOADED RIBBON TAKE-UP KNOB SUPPLY ROLL PULL THE RIBBON OVER TAKE-UP CORE PRINT HEAD TAKE-UP KNOBLOWER THE PRINT HEAD AND PRESS DOWN FIRMLY ON BOTH HEAD LATCHES Selecting the Label Sensor TypeTURN RIBBON TAKE-UP KNOB CLOCKWISE TO ELIMINATE RIBBON SLACK TO LOCK THE PRINT HEAD IN POSITIONInstalling the software to your hard drive 1-7 Printer Test and Calibration Preparation for Test1-7 Printer Test and Calibration Preparation for Test Running the software from your 3-1/2 driveDescription of Test Menu Rev B Access the software1-7 Printer Test and Calibration Print Head / Status Print Rev B 1-7 Printer Test and Calibration Change RS232 SettingsAccess the software 1-7 Printer Test and Calibration Change RS232 Settings Continued Rev B 1-7 Printer Test and Calibration Set Top of Form Pitch OffsetAccess the software 1-7 Printer Test and Calibration Set Top of Form Pitch Offset, ContinuedRev B 1-7 Printer Test and Calibration Calibrate PrinterAccess the software Sequence of events when the Calibration Program is run 1-7 Printer Test and Calibration Calibrate Printer ContinuedREADY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTON 1-8 Basic Operations Printing and Reading a Self-test LabelEXAMPLE SELF TEST LABEL 1-8 Basic Operations Printing and Reading a Self-test LabelLabel Reprint Printer Ready/Standby/Reset Control1-8 Basic Operations Feeding Blank Labels Sending Data to the PrinterPrinting Labels 1-8 Basic Operations Printer Ready/Standby/Reset ControlControlling the Printer Using Direct Commands Section Maintenance2-1 Cleaning ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS2-1 Cleaning CLEAN THE PRINTHEAD NOTE THE BURN LINEPRESS BACK THE RELEASES TO UNLOCK RAISE THE PRINT HEAD ROLLER CLEAN THE PLATEN ROLLERLABEL FEED DIRECTIONPLATEN 2-1 CleaningPage Section Parts Replacement3-1 Preparing the Printer for Service SECTION Refer to the Section Number for method of replacement3-2 Replaceable Parts KIT PART NUMBERPCA BASE BOARD BOTTOM CASE FRONT CASE MOTOR SWITCHTOP CASE PRINT HEAD PLATEN PLATEN GEAR CLUSTER PCBA MODULE 3-2 Replaceable PartsBOTTOM PRINT HEAD SWITCH GEAR PLATEN CLUSTER TOP CASE PRINT HEAD3-2 Replaceable Parts Location CASEPRESS OUTWARD PRESS OUTWARD 3-3 Top Case Removal/ReplacementREFER TO THE ILLUSTRATION Rev BREFER TO THE ACCOMPANYING ILLUSTRATIONS 3-4 Chassis, Including the Front Case Removal/ReplacementTo remove the chassis PUSH DOWN TO THE REARA FORWARD POSITION WHEN INSERTED THROUGH THE OPENING IN THE CASE 3-4 Chassis, Including Front Case Removal/Replacement ContinuedBOTTOM CASE WIRE TABS ON THE CENTRONICS CONNECTOR MUST BE IN To replace the chassis and front casePlaten removal 3-5 Platen Removal/ReplacementPlaten installation INSERT FLAT BLADED SCREWDRIVER INTO SLOTS PRESS BACK THEFROM THE SLOTS 3-6 Print Head Removal/ReplacementPrint head removal PRESS BACK THE RELEASES TO UNLOCKUNPLUG LED CONNECTOR 3-6 Print head Removal/ReplacementPrint head installation SLIDE FRONT EDGES AWAY FROM SLOTS PULL PRINT HEAD AWAY FROM FRAMEModule removal 3-7 PCBA Module Removal/ReplacementModule replacement PRESS THE TWO SPRING CLIPS OUTWARD PRESS THE TWOSCREWS UNPLUG CONNECTOR AT J13 UNPLUG ALL CONNECTORS 3-8 PCA Base Board Removal/ReplacementPCA board installation PCA board removalUNPLUG THE CONNECTOR AT J10 REMOVE PHILLIPS HEAD SCREW AND 3-9 Motor Removal/ReplacementMotor installation Motor removalSwitch installation 3-10 Head Open Switch Removal/ReplacementSwitch removal UNPLUG CONNECTORSCluster gear removal 3-11 Cluster Gear Removal/Replacement ContinuedCluster gear installation CLUSTER GEAR MOTOR DRIVE GEAR DO NOT REMOVERev B 4-1 Preliminary Tests TroubleshootingREFER TO THE ILLUSTRATIONS ELSEWHERE IN THIS MANUAL SectionREADY light glows red 4-2 Common Problems and Their SolutionsREADY light is not lit Self-test label will not printPoor print quality 4-2 Common Problems and Their Solutions ContinuedHost stops responding or displays printer not ready message Host stops responding or displays printer not ready message4-2 Common Problems and Their Solutions Continued Printer feeds too many labelsPrinted bar codes wont scan 4-2 Common Problems and Their Solutions Continued Ribbon wrinklesPrinter skips labels while printing 4-2 Common Problems and Their Solutions Continued If none of the above solves your problemPrinted labels are cut off at the bottom Host stops responding or displays printer not ready message