Manuals / SATO / Computer Equipment / Printer

SATO CX200 manual Rev B

Models: CX200

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Page 49

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Rev B

SATO SERVICE MANUAL

CX Series Printers

Page 49

Image 49

Contents

Desktop Label Printer CX200Section Direct Thermal and Thermal Transfer Units Features includeGeneral Information 1-1 OverviewWeight 1-2 DimensionsSECTION 1 - GENERAL INFORMATION D H WResolution 1-3 SpecificationsInstalled RAM Installed ROMSERIAL FEED KNOCKOUT PORT PARALLEL PORT PLATEN ROLLER REMOVAL ACCESS TOP CASE READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTONSLOTS WALL MOUNTING SLOTS POWER CABLE POWER INPUT ROUTING CHANNEL 1-4 AttributesRELEASE LEVERS FOR PRINT HEAD/RIBBON MECHANISM PAPER GUIDE SHOWN WITH LABELS PAPER GUIDE SHOWN WITHOUT LABELS1-4 Attributes SECTION 1 - GENERAL INFORMATIONREADY indicator 1-5 Controls, Indicators and ConnectionsPower input DEVICE NAMEPIN # CONNECTOR DB9SDESCRIPTION SERIAL INPUTUNDERSIDE OF PRINTER POWER INPUT READY INDICATOR ON-LINE/OFF LINE Printer Power ConnectionPOWER SUPPLY AC OUTLET BUTTONAVAILABLE DB9S Connecting the Interface CableSERIAL PORT PARALLEL PORTALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS NEXT PAGE 1-6 Printer Setup Loading Labels or TagsSECTION 1 - GENERAL INFORMATION PRESS BACK THE RELEASES TO UNLOCK PAPER GUIDE MEDIA ROLL LIFT PRINT HEAD AND SLIDE UNDER MEDIA READY INDICATOR FEED BUTTON1-6 Printer Setup Loading Labels or Tags SECTION 1 - GENERAL INFORMATIONALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS 1-6 Printer Setup Loading RibbonSECTION 1 - GENERAL INFORMATION SPINDLE NOTCHES BOTH ENDS ROLL SEVERAL TURNS ON THE TAKE-UP CORE 1-6 Printer Setup Loading Ribbon ContinuedPRESS BACK THE RELEASES TO UNLOCK DIRECT THERMAL UNIT SHOWN NO RIBBON UNWIND ABOUTSPRING LOADED RIBBON TAKE-UP KNOB SUPPLY ROLL PULL THE RIBBON OVER PLACE TAKE-UP CORE INTO LEFT TAKE-UP SPINDLE SUPPLY KNOBTHE PRINT HEAD TAKE-UP CORE PRINT HEAD TAKE-UP KNOBTURN RIBBON TAKE-UP KNOB CLOCKWISE TO ELIMINATE RIBBON SLACK Selecting the Label Sensor TypeLOWER THE PRINT HEAD AND PRESS DOWN FIRMLY ON BOTH HEAD LATCHES TO LOCK THE PRINT HEAD IN POSITION1-7 Printer Test and Calibration Preparation for Test Installing the software to your hard driveDescription of Test Menu Running the software from your 3-1/2 drive1-7 Printer Test and Calibration Preparation for Test 1-7 Printer Test and Calibration Print Head / Status Print Access the softwareRev B Access the software 1-7 Printer Test and Calibration Change RS232 SettingsRev B 1-7 Printer Test and Calibration Change RS232 Settings Continued Access the software 1-7 Printer Test and Calibration Set Top of Form Pitch OffsetRev B Set Top of Form Pitch Offset, Continued 1-7 Printer Test and CalibrationAccess the software 1-7 Printer Test and Calibration Calibrate PrinterRev B 1-7 Printer Test and Calibration Calibrate Printer Continued Sequence of events when the Calibration Program is run1-8 Basic Operations Printing and Reading a Self-test Label READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTON1-8 Basic Operations Printing and Reading a Self-test Label EXAMPLE SELF TEST LABEL1-8 Basic Operations Feeding Blank Labels Printer Ready/Standby/Reset ControlLabel Reprint Sending Data to the PrinterControlling the Printer Using Direct Commands 1-8 Basic Operations Printer Ready/Standby/Reset ControlPrinting Labels 2-1 Cleaning MaintenanceSection ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONSPRESS BACK THE RELEASES TO UNLOCK RAISE THE PRINT HEAD CLEAN THE PRINTHEAD NOTE THE BURN LINE2-1 Cleaning PLATEN CLEAN THE PLATEN ROLLERLABEL FEED DIRECTIONROLLER 2-1 CleaningPage 3-1 Preparing the Printer for Service Parts ReplacementSection 3-2 Replaceable Parts Refer to the Section Number for method of replacementSECTION KIT PART NUMBERTOP CASE PRINT HEAD PLATEN PLATEN GEAR CLUSTER PCBA MODULE BOTTOM CASE FRONT CASE MOTOR SWITCHPCA BASE BOARD 3-2 Replaceable Parts3-2 Replaceable Parts Location PRINT HEAD SWITCH GEAR PLATEN CLUSTER TOP CASE PRINT HEADBOTTOM CASEREFER TO THE ILLUSTRATION 3-3 Top Case Removal/ReplacementPRESS OUTWARD PRESS OUTWARD Rev BTo remove the chassis 3-4 Chassis, Including the Front Case Removal/ReplacementREFER TO THE ACCOMPANYING ILLUSTRATIONS PUSH DOWN TO THE REARBOTTOM CASE WIRE TABS ON THE CENTRONICS CONNECTOR MUST BE IN 3-4 Chassis, Including Front Case Removal/Replacement ContinuedA FORWARD POSITION WHEN INSERTED THROUGH THE OPENING IN THE CASE To replace the chassis and front casePlaten installation 3-5 Platen Removal/ReplacementPlaten removal INSERT FLAT BLADED SCREWDRIVER INTO SLOTS PRESS BACK THEPrint head removal 3-6 Print Head Removal/ReplacementFROM THE SLOTS PRESS BACK THE RELEASES TO UNLOCKPrint head installation 3-6 Print head Removal/ReplacementUNPLUG LED CONNECTOR SLIDE FRONT EDGES AWAY FROM SLOTS PULL PRINT HEAD AWAY FROM FRAMEModule replacement 3-7 PCBA Module Removal/ReplacementModule removal PRESS THE TWO SPRING CLIPS OUTWARD PRESS THE TWOPCA board installation 3-8 PCA Base Board Removal/ReplacementSCREWS UNPLUG CONNECTOR AT J13 UNPLUG ALL CONNECTORS PCA board removalMotor installation 3-9 Motor Removal/ReplacementUNPLUG THE CONNECTOR AT J10 REMOVE PHILLIPS HEAD SCREW AND Motor removalSwitch removal 3-10 Head Open Switch Removal/ReplacementSwitch installation UNPLUG CONNECTORSCluster gear installation 3-11 Cluster Gear Removal/Replacement ContinuedCluster gear removal CLUSTER GEAR MOTOR DRIVE GEAR DO NOT REMOVERev B REFER TO THE ILLUSTRATIONS ELSEWHERE IN THIS MANUAL Troubleshooting4-1 Preliminary Tests SectionREADY light is not lit 4-2 Common Problems and Their SolutionsREADY light glows red Self-test label will not printHost stops responding or displays printer not ready message 4-2 Common Problems and Their Solutions ContinuedPoor print quality Host stops responding or displays printer not ready messagePrinted bar codes wont scan Printer feeds too many labels4-2 Common Problems and Their Solutions Continued Printer skips labels while printing Ribbon wrinkles4-2 Common Problems and Their Solutions Continued Printed labels are cut off at the bottom If none of the above solves your problem4-2 Common Problems and Their Solutions Continued Host stops responding or displays printer not ready message