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SATO CX200 manual

Models: CX200

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SATO SERVICE MANUAL

CX Series Printers

Page 33

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Contents

Desktop Label Printer CX200Section Direct Thermal and Thermal Transfer Units Features includeGeneral Information 1-1 OverviewWeight 1-2 DimensionsSECTION 1 - GENERAL INFORMATION D H WResolution 1-3 SpecificationsInstalled RAM Installed ROMSERIAL FEED KNOCKOUT PORT PARALLEL PORT PLATEN ROLLER REMOVAL ACCESS TOP CASE READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTONSLOTS WALL MOUNTING SLOTS POWER CABLE POWER INPUT ROUTING CHANNEL 1-4 AttributesRELEASE LEVERS FOR PRINT HEAD/RIBBON MECHANISM PAPER GUIDE SHOWN WITH LABELS PAPER GUIDE SHOWN WITHOUT LABELS1-4 Attributes SECTION 1 - GENERAL INFORMATIONREADY indicator 1-5 Controls, Indicators and ConnectionsPower input DEVICE NAMEPIN # CONNECTOR DB9SDESCRIPTION SERIAL INPUTUNDERSIDE OF PRINTER POWER INPUT READY INDICATOR ON-LINE/OFF LINE Printer Power ConnectionPOWER SUPPLY AC OUTLET BUTTONAVAILABLE DB9S Connecting the Interface CableSERIAL PORT PARALLEL PORT1-6 Printer Setup Loading Labels or Tags ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS NEXT PAGESECTION 1 - GENERAL INFORMATION PRESS BACK THE RELEASES TO UNLOCK PAPER GUIDE MEDIA ROLL LIFT PRINT HEAD AND SLIDE UNDER MEDIA READY INDICATOR FEED BUTTON1-6 Printer Setup Loading Labels or Tags SECTION 1 - GENERAL INFORMATION1-6 Printer Setup Loading Ribbon ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONSSECTION 1 - GENERAL INFORMATION SPINDLE NOTCHES BOTH ENDS ROLL SEVERAL TURNS ON THE TAKE-UP CORE 1-6 Printer Setup Loading Ribbon ContinuedPRESS BACK THE RELEASES TO UNLOCK DIRECT THERMAL UNIT SHOWN NO RIBBON UNWIND ABOUTSPRING LOADED RIBBON TAKE-UP KNOB SUPPLY ROLL PULL THE RIBBON OVER PLACE TAKE-UP CORE INTO LEFT TAKE-UP SPINDLE SUPPLY KNOBTHE PRINT HEAD TAKE-UP CORE PRINT HEAD TAKE-UP KNOBTURN RIBBON TAKE-UP KNOB CLOCKWISE TO ELIMINATE RIBBON SLACK Selecting the Label Sensor TypeLOWER THE PRINT HEAD AND PRESS DOWN FIRMLY ON BOTH HEAD LATCHES TO LOCK THE PRINT HEAD IN POSITION1-7 Printer Test and Calibration Preparation for Test Installing the software to your hard driveRunning the software from your 3-1/2 drive Description of Test Menu1-7 Printer Test and Calibration Preparation for Test Access the software 1-7 Printer Test and Calibration Print Head / Status PrintRev B 1-7 Printer Test and Calibration Change RS232 Settings Access the softwareRev B 1-7 Printer Test and Calibration Change RS232 Settings Continued 1-7 Printer Test and Calibration Set Top of Form Pitch Offset Access the softwareRev B Set Top of Form Pitch Offset, Continued 1-7 Printer Test and Calibration1-7 Printer Test and Calibration Calibrate Printer Access the softwareRev B 1-7 Printer Test and Calibration Calibrate Printer Continued Sequence of events when the Calibration Program is run1-8 Basic Operations Printing and Reading a Self-test Label READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTON1-8 Basic Operations Printing and Reading a Self-test Label EXAMPLE SELF TEST LABEL1-8 Basic Operations Feeding Blank Labels Printer Ready/Standby/Reset ControlLabel Reprint Sending Data to the Printer1-8 Basic Operations Printer Ready/Standby/Reset Control Controlling the Printer Using Direct CommandsPrinting Labels 2-1 Cleaning MaintenanceSection ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONSCLEAN THE PRINTHEAD NOTE THE BURN LINE PRESS BACK THE RELEASES TO UNLOCK RAISE THE PRINT HEAD2-1 Cleaning PLATEN CLEAN THE PLATEN ROLLERLABEL FEED DIRECTIONROLLER 2-1 CleaningPage Parts Replacement 3-1 Preparing the Printer for ServiceSection 3-2 Replaceable Parts Refer to the Section Number for method of replacementSECTION KIT PART NUMBERTOP CASE PRINT HEAD PLATEN PLATEN GEAR CLUSTER PCBA MODULE BOTTOM CASE FRONT CASE MOTOR SWITCHPCA BASE BOARD 3-2 Replaceable Parts3-2 Replaceable Parts Location PRINT HEAD SWITCH GEAR PLATEN CLUSTER TOP CASE PRINT HEADBOTTOM CASEREFER TO THE ILLUSTRATION 3-3 Top Case Removal/ReplacementPRESS OUTWARD PRESS OUTWARD Rev BTo remove the chassis 3-4 Chassis, Including the Front Case Removal/ReplacementREFER TO THE ACCOMPANYING ILLUSTRATIONS PUSH DOWN TO THE REARBOTTOM CASE WIRE TABS ON THE CENTRONICS CONNECTOR MUST BE IN 3-4 Chassis, Including Front Case Removal/Replacement ContinuedA FORWARD POSITION WHEN INSERTED THROUGH THE OPENING IN THE CASE To replace the chassis and front casePlaten installation 3-5 Platen Removal/ReplacementPlaten removal INSERT FLAT BLADED SCREWDRIVER INTO SLOTS PRESS BACK THEPrint head removal 3-6 Print Head Removal/ReplacementFROM THE SLOTS PRESS BACK THE RELEASES TO UNLOCKPrint head installation 3-6 Print head Removal/ReplacementUNPLUG LED CONNECTOR SLIDE FRONT EDGES AWAY FROM SLOTS PULL PRINT HEAD AWAY FROM FRAMEModule replacement 3-7 PCBA Module Removal/ReplacementModule removal PRESS THE TWO SPRING CLIPS OUTWARD PRESS THE TWOPCA board installation 3-8 PCA Base Board Removal/ReplacementSCREWS UNPLUG CONNECTOR AT J13 UNPLUG ALL CONNECTORS PCA board removalMotor installation 3-9 Motor Removal/ReplacementUNPLUG THE CONNECTOR AT J10 REMOVE PHILLIPS HEAD SCREW AND Motor removalSwitch removal 3-10 Head Open Switch Removal/ReplacementSwitch installation UNPLUG CONNECTORSCluster gear installation 3-11 Cluster Gear Removal/Replacement ContinuedCluster gear removal CLUSTER GEAR MOTOR DRIVE GEAR DO NOT REMOVERev B REFER TO THE ILLUSTRATIONS ELSEWHERE IN THIS MANUAL Troubleshooting4-1 Preliminary Tests SectionREADY light is not lit 4-2 Common Problems and Their SolutionsREADY light glows red Self-test label will not printHost stops responding or displays printer not ready message 4-2 Common Problems and Their Solutions ContinuedPoor print quality Host stops responding or displays printer not ready messagePrinter feeds too many labels Printed bar codes wont scan4-2 Common Problems and Their Solutions Continued Ribbon wrinkles Printer skips labels while printing4-2 Common Problems and Their Solutions Continued Printed labels are cut off at the bottom If none of the above solves your problem4-2 Common Problems and Their Solutions Continued Host stops responding or displays printer not ready message