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SATO CX200 Common Problems and Their Solutions, READY light is not lit, READY light glows red

Models: CX200

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4-2 Common Problems and Their Solutions

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4-2 Common Problems and Their Solutions

READY light is not lit

1.Press the READY light.

2.Double-check the AC source and the power supply connections.

3.Disconnect the cable between the printer and the host, then reset the printer as described in this manual.

4.If the READY light glows green with the host disconnected, suspect a host computer or cabling problem.

READY light glows red

1.Press the FEED switch to assure that the printer is not paused in batch mode printing.

2.Confirm that the print media is not exhausted.

3.Confirm that the print head is securely latched down on both sides.

4.If you have printed many labels, the printer may have overheated. Normal operation will resume after the printer has cooled sufficiently.

Self-test label will not print

1.Confirm that you have loaded direct thermal media if the unit is a CX200DT.

2.Disconnect the cable between the printer and the host computer. Reset the printer as described in this manual, then try to print a self-test label again.

3.Confirm that the coated (dull) side of the ribbon (CX200TT) is on the outside where it will be in contact with the label media.

Labels will not feed

1.Confirm that the print media is loaded correctly.

2.Reset the printer as described in this manual. Confirm that the printer LED indicator glows green. Press the FEED button.

3.If the printer still does not feed, disconnect the communications cable and repeat step 2. If the printer feeds with the cable disconnected, suspect a problem with the host computer or cable.

Rev B

SATO SERVICE MANUAL

CX Series Printers

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SATO CX200 manual Common Problems and Their Solutions, READY light is not lit, READY light glows red, Labels will not feed

Contents

Desktop Label Printer CX2001-1 Overview Direct Thermal and Thermal Transfer Units Features includeSection General InformationD H W 1-2 DimensionsWeight SECTION 1 - GENERAL INFORMATIONInstalled ROM 1-3 SpecificationsResolution Installed RAM1-4 Attributes TOP CASE READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTONSERIAL FEED KNOCKOUT PORT PARALLEL PORT PLATEN ROLLER REMOVAL ACCESS SLOTS WALL MOUNTING SLOTS POWER CABLE POWER INPUT ROUTING CHANNELSECTION 1 - GENERAL INFORMATION PAPER GUIDE SHOWN WITH LABELS PAPER GUIDE SHOWN WITHOUT LABELSRELEASE LEVERS FOR PRINT HEAD/RIBBON MECHANISM 1-4 AttributesDEVICE NAME 1-5 Controls, Indicators and ConnectionsREADY indicator Power inputSERIAL INPUT CONNECTOR DB9SPIN # DESCRIPTIONBUTTON Printer Power ConnectionUNDERSIDE OF PRINTER POWER INPUT READY INDICATOR ON-LINE/OFF LINE POWER SUPPLY AC OUTLETPARALLEL PORT Connecting the Interface CableAVAILABLE DB9S SERIAL PORT1-6 Printer Setup Loading Labels or Tags ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS NEXT PAGESECTION 1 - GENERAL INFORMATION SECTION 1 - GENERAL INFORMATION LIFT PRINT HEAD AND SLIDE UNDER MEDIA READY INDICATOR FEED BUTTONPRESS BACK THE RELEASES TO UNLOCK PAPER GUIDE MEDIA ROLL 1-6 Printer Setup Loading Labels or Tags1-6 Printer Setup Loading Ribbon ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONSSECTION 1 - GENERAL INFORMATION UNWIND ABOUT 1-6 Printer Setup Loading Ribbon ContinuedSPINDLE NOTCHES BOTH ENDS ROLL SEVERAL TURNS ON THE TAKE-UP CORE PRESS BACK THE RELEASES TO UNLOCK DIRECT THERMAL UNIT SHOWN NO RIBBONTAKE-UP CORE PRINT HEAD TAKE-UP KNOB PLACE TAKE-UP CORE INTO LEFT TAKE-UP SPINDLE SUPPLY KNOBSPRING LOADED RIBBON TAKE-UP KNOB SUPPLY ROLL PULL THE RIBBON OVER THE PRINT HEADTO LOCK THE PRINT HEAD IN POSITION Selecting the Label Sensor TypeTURN RIBBON TAKE-UP KNOB CLOCKWISE TO ELIMINATE RIBBON SLACK LOWER THE PRINT HEAD AND PRESS DOWN FIRMLY ON BOTH HEAD LATCHES1-7 Printer Test and Calibration Preparation for Test Installing the software to your hard driveRunning the software from your 3-1/2 drive Description of Test Menu1-7 Printer Test and Calibration Preparation for Test Access the software 1-7 Printer Test and Calibration Print Head / Status PrintRev B 1-7 Printer Test and Calibration Change RS232 Settings Access the softwareRev B 1-7 Printer Test and Calibration Change RS232 Settings Continued 1-7 Printer Test and Calibration Set Top of Form Pitch Offset Access the softwareRev B Set Top of Form Pitch Offset, Continued 1-7 Printer Test and Calibration1-7 Printer Test and Calibration Calibrate Printer Access the softwareRev B 1-7 Printer Test and Calibration Calibrate Printer Continued Sequence of events when the Calibration Program is run1-8 Basic Operations Printing and Reading a Self-test Label READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTON1-8 Basic Operations Printing and Reading a Self-test Label EXAMPLE SELF TEST LABELSending Data to the Printer Printer Ready/Standby/Reset Control1-8 Basic Operations Feeding Blank Labels Label Reprint1-8 Basic Operations Printer Ready/Standby/Reset Control Controlling the Printer Using Direct CommandsPrinting Labels ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS Maintenance2-1 Cleaning SectionCLEAN THE PRINTHEAD NOTE THE BURN LINE PRESS BACK THE RELEASES TO UNLOCK RAISE THE PRINT HEAD2-1 Cleaning 2-1 Cleaning CLEAN THE PLATEN ROLLERLABEL FEED DIRECTIONPLATEN ROLLERPage Parts Replacement 3-1 Preparing the Printer for ServiceSection KIT PART NUMBER Refer to the Section Number for method of replacement3-2 Replaceable Parts SECTION3-2 Replaceable Parts BOTTOM CASE FRONT CASE MOTOR SWITCHTOP CASE PRINT HEAD PLATEN PLATEN GEAR CLUSTER PCBA MODULE PCA BASE BOARDCASE PRINT HEAD SWITCH GEAR PLATEN CLUSTER TOP CASE PRINT HEAD3-2 Replaceable Parts Location BOTTOMRev B 3-3 Top Case Removal/ReplacementREFER TO THE ILLUSTRATION PRESS OUTWARD PRESS OUTWARDPUSH DOWN TO THE REAR 3-4 Chassis, Including the Front Case Removal/ReplacementTo remove the chassis REFER TO THE ACCOMPANYING ILLUSTRATIONSTo replace the chassis and front case 3-4 Chassis, Including Front Case Removal/Replacement ContinuedBOTTOM CASE WIRE TABS ON THE CENTRONICS CONNECTOR MUST BE IN A FORWARD POSITION WHEN INSERTED THROUGH THE OPENING IN THE CASEINSERT FLAT BLADED SCREWDRIVER INTO SLOTS PRESS BACK THE 3-5 Platen Removal/ReplacementPlaten installation Platen removalPRESS BACK THE RELEASES TO UNLOCK 3-6 Print Head Removal/ReplacementPrint head removal FROM THE SLOTSSLIDE FRONT EDGES AWAY FROM SLOTS PULL PRINT HEAD AWAY FROM FRAME 3-6 Print head Removal/ReplacementPrint head installation UNPLUG LED CONNECTORPRESS THE TWO SPRING CLIPS OUTWARD PRESS THE TWO 3-7 PCBA Module Removal/ReplacementModule replacement Module removalPCA board removal 3-8 PCA Base Board Removal/ReplacementPCA board installation SCREWS UNPLUG CONNECTOR AT J13 UNPLUG ALL CONNECTORSMotor removal 3-9 Motor Removal/ReplacementMotor installation UNPLUG THE CONNECTOR AT J10 REMOVE PHILLIPS HEAD SCREW ANDUNPLUG CONNECTORS 3-10 Head Open Switch Removal/ReplacementSwitch removal Switch installationCLUSTER GEAR MOTOR DRIVE GEAR DO NOT REMOVE 3-11 Cluster Gear Removal/Replacement ContinuedCluster gear installation Cluster gear removalRev B Section TroubleshootingREFER TO THE ILLUSTRATIONS ELSEWHERE IN THIS MANUAL 4-1 Preliminary TestsSelf-test label will not print 4-2 Common Problems and Their SolutionsREADY light is not lit READY light glows redHost stops responding or displays printer not ready message 4-2 Common Problems and Their Solutions ContinuedHost stops responding or displays printer not ready message Poor print qualityPrinter feeds too many labels Printed bar codes wont scan4-2 Common Problems and Their Solutions Continued Ribbon wrinkles Printer skips labels while printing4-2 Common Problems and Their Solutions Continued Host stops responding or displays printer not ready message If none of the above solves your problemPrinted labels are cut off at the bottom 4-2 Common Problems and Their Solutions Continued