Manuals / SATO / Computer Equipment / Printer

SATO CX200 Paper Guide Shown With Labels Paper Guide Shown Without Labels, Attributes, Rev B

Models: CX200

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SECTION 1 - GENERAL INFORMATION

1-4 Attributes

PAPER GUIDE (SHOWN

WITH LABELS)

PAPER GUIDE (SHOWN

WITHOUT LABELS)

RELEASE LEVERS FOR

PRINT HEAD/RIBBON

MECHANISM

SATO SERVICE MANUAL

CX Series Printers

Rev B

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SATO CX200 Paper Guide Shown With Labels Paper Guide Shown Without Labels, Release Levers For Print Head/Ribbon Mechanism

Contents

CX200 Desktop Label PrinterGeneral Information Direct Thermal and Thermal Transfer Units Features includeSection 1-1 OverviewSECTION 1 - GENERAL INFORMATION 1-2 DimensionsWeight D H WInstalled RAM 1-3 SpecificationsResolution Installed ROMSLOTS WALL MOUNTING SLOTS POWER CABLE POWER INPUT ROUTING CHANNEL TOP CASE READY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTONSERIAL FEED KNOCKOUT PORT PARALLEL PORT PLATEN ROLLER REMOVAL ACCESS 1-4 Attributes1-4 Attributes PAPER GUIDE SHOWN WITH LABELS PAPER GUIDE SHOWN WITHOUT LABELSRELEASE LEVERS FOR PRINT HEAD/RIBBON MECHANISM SECTION 1 - GENERAL INFORMATIONPower input 1-5 Controls, Indicators and ConnectionsREADY indicator DEVICE NAMEDESCRIPTION CONNECTOR DB9SPIN # SERIAL INPUTPOWER SUPPLY AC OUTLET Printer Power ConnectionUNDERSIDE OF PRINTER POWER INPUT READY INDICATOR ON-LINE/OFF LINE BUTTONSERIAL PORT Connecting the Interface CableAVAILABLE DB9S PARALLEL PORT1-6 Printer Setup Loading Labels or Tags ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONS NEXT PAGESECTION 1 - GENERAL INFORMATION 1-6 Printer Setup Loading Labels or Tags LIFT PRINT HEAD AND SLIDE UNDER MEDIA READY INDICATOR FEED BUTTONPRESS BACK THE RELEASES TO UNLOCK PAPER GUIDE MEDIA ROLL SECTION 1 - GENERAL INFORMATION1-6 Printer Setup Loading Ribbon ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONSSECTION 1 - GENERAL INFORMATION PRESS BACK THE RELEASES TO UNLOCK DIRECT THERMAL UNIT SHOWN NO RIBBON 1-6 Printer Setup Loading Ribbon ContinuedSPINDLE NOTCHES BOTH ENDS ROLL SEVERAL TURNS ON THE TAKE-UP CORE UNWIND ABOUTTHE PRINT HEAD PLACE TAKE-UP CORE INTO LEFT TAKE-UP SPINDLE SUPPLY KNOBSPRING LOADED RIBBON TAKE-UP KNOB SUPPLY ROLL PULL THE RIBBON OVER TAKE-UP CORE PRINT HEAD TAKE-UP KNOBLOWER THE PRINT HEAD AND PRESS DOWN FIRMLY ON BOTH HEAD LATCHES Selecting the Label Sensor TypeTURN RIBBON TAKE-UP KNOB CLOCKWISE TO ELIMINATE RIBBON SLACK TO LOCK THE PRINT HEAD IN POSITIONInstalling the software to your hard drive 1-7 Printer Test and Calibration Preparation for TestRunning the software from your 3-1/2 drive Description of Test Menu1-7 Printer Test and Calibration Preparation for Test Access the software 1-7 Printer Test and Calibration Print Head / Status PrintRev B 1-7 Printer Test and Calibration Change RS232 Settings Access the softwareRev B 1-7 Printer Test and Calibration Change RS232 Settings Continued 1-7 Printer Test and Calibration Set Top of Form Pitch Offset Access the softwareRev B 1-7 Printer Test and Calibration Set Top of Form Pitch Offset, Continued1-7 Printer Test and Calibration Calibrate Printer Access the softwareRev B Sequence of events when the Calibration Program is run 1-7 Printer Test and Calibration Calibrate Printer ContinuedREADY INDICATOR ON-LINE/OFF LINE BUTTON FEED BUTTON 1-8 Basic Operations Printing and Reading a Self-test LabelEXAMPLE SELF TEST LABEL 1-8 Basic Operations Printing and Reading a Self-test LabelLabel Reprint Printer Ready/Standby/Reset Control1-8 Basic Operations Feeding Blank Labels Sending Data to the Printer1-8 Basic Operations Printer Ready/Standby/Reset Control Controlling the Printer Using Direct CommandsPrinting Labels Section Maintenance2-1 Cleaning ALSO REFER TO THE ACCOMPANYING ILLUSTRATIONSCLEAN THE PRINTHEAD NOTE THE BURN LINE PRESS BACK THE RELEASES TO UNLOCK RAISE THE PRINT HEAD2-1 Cleaning ROLLER CLEAN THE PLATEN ROLLERLABEL FEED DIRECTIONPLATEN 2-1 CleaningPage Parts Replacement 3-1 Preparing the Printer for ServiceSection SECTION Refer to the Section Number for method of replacement3-2 Replaceable Parts KIT PART NUMBERPCA BASE BOARD BOTTOM CASE FRONT CASE MOTOR SWITCHTOP CASE PRINT HEAD PLATEN PLATEN GEAR CLUSTER PCBA MODULE 3-2 Replaceable PartsBOTTOM PRINT HEAD SWITCH GEAR PLATEN CLUSTER TOP CASE PRINT HEAD3-2 Replaceable Parts Location CASEPRESS OUTWARD PRESS OUTWARD 3-3 Top Case Removal/ReplacementREFER TO THE ILLUSTRATION Rev BREFER TO THE ACCOMPANYING ILLUSTRATIONS 3-4 Chassis, Including the Front Case Removal/ReplacementTo remove the chassis PUSH DOWN TO THE REARA FORWARD POSITION WHEN INSERTED THROUGH THE OPENING IN THE CASE 3-4 Chassis, Including Front Case Removal/Replacement ContinuedBOTTOM CASE WIRE TABS ON THE CENTRONICS CONNECTOR MUST BE IN To replace the chassis and front casePlaten removal 3-5 Platen Removal/ReplacementPlaten installation INSERT FLAT BLADED SCREWDRIVER INTO SLOTS PRESS BACK THEFROM THE SLOTS 3-6 Print Head Removal/ReplacementPrint head removal PRESS BACK THE RELEASES TO UNLOCKUNPLUG LED CONNECTOR 3-6 Print head Removal/ReplacementPrint head installation SLIDE FRONT EDGES AWAY FROM SLOTS PULL PRINT HEAD AWAY FROM FRAMEModule removal 3-7 PCBA Module Removal/ReplacementModule replacement PRESS THE TWO SPRING CLIPS OUTWARD PRESS THE TWOSCREWS UNPLUG CONNECTOR AT J13 UNPLUG ALL CONNECTORS 3-8 PCA Base Board Removal/ReplacementPCA board installation PCA board removalUNPLUG THE CONNECTOR AT J10 REMOVE PHILLIPS HEAD SCREW AND 3-9 Motor Removal/ReplacementMotor installation Motor removalSwitch installation 3-10 Head Open Switch Removal/ReplacementSwitch removal UNPLUG CONNECTORSCluster gear removal 3-11 Cluster Gear Removal/Replacement ContinuedCluster gear installation CLUSTER GEAR MOTOR DRIVE GEAR DO NOT REMOVERev B 4-1 Preliminary Tests TroubleshootingREFER TO THE ILLUSTRATIONS ELSEWHERE IN THIS MANUAL SectionREADY light glows red 4-2 Common Problems and Their SolutionsREADY light is not lit Self-test label will not printPoor print quality 4-2 Common Problems and Their Solutions ContinuedHost stops responding or displays printer not ready message Host stops responding or displays printer not ready messagePrinter feeds too many labels Printed bar codes wont scan4-2 Common Problems and Their Solutions Continued Ribbon wrinkles Printer skips labels while printing4-2 Common Problems and Their Solutions Continued 4-2 Common Problems and Their Solutions Continued If none of the above solves your problemPrinted labels are cut off at the bottom Host stops responding or displays printer not ready message