Index
Functions for making calls |
|
using a specific line | 23 |
Functions used during Calls | 44 |
Functions used during calls |
|
conference | 47 |
consultation | 44 |
cost code | 50 |
flash on external line | 49 |
parking | 48 |
recovering a call placed on hold | 50 |
suffix dialing | 49 |
toggle | 47 |
transfer | 45 |
Functions used for making calls | 18 |
callback | 32 |
calling an attendant console | 37 |
direct communication calls | 37 |
DISA | 41 |
do not disturb | 60 |
hotline | 36 |
making calls | 18 |
caller lists 29 |
|
override | 34 |
reserving a line | 31 |
silent monitoring | 35 |
speakerphone | 22 |
speed dialing | 23, 27 |
switching to handset | 21 |
switching to speakerphone | 21 |
using a temporary MSN for |
|
making a call | 43 |
warmline | 36 |
Functions used for Receiving Calls | 51 |
Functions used for receiving calls |
|
answering calls | 51 |
call forwarding | 55 |
Collect Call Barring | 76 |
Hunt Groups (HG) | 70 |
message waiting indicator | 62 |
overflow extension | 76 |
pickup | 53 |
second attendant | 69 |
voice mail | 61 |
Functions used when making calls |
|
ACS | 39 |
ending a call | 22 |
LCR | 38 |
switching to Headset | 21 |
urgent call/recall when busy | 35 |
G |
|
General guidelines for using the |
|
telephone |
|
Features Telephone | 13 |
Groups |
|
available/unavailable agent for UCD |
|
group | 75 |
CG groups | 70 |
HG Groups | 70 |
hunt group (HG) and call group login |
|
and logout | 71 |
UCD group login/logout | 73 |
UCD Subscriber Groups | 73 |
H |
|
HG Groups | 70 |
Hotline | 36 |
Hunt group and call group (CG) login |
|
and logout | 71 |
Hunt Groups (HG) | 70 |
L |
|
LCR | 38 |
M |
|
Mailbox | 66 |
Checking | 68 |
To activate | 67 |
Making Calls |
|
Considerations | 18 |
Making calls | 18 |
ending a call | 21 |
using a group of external lines | 20 |
using Automatic Seizure of an active |
|
external line | 20 |
using the handset | 18 |
using the speakerphone | 19 |
with the handset on the hook | 19 |
Miscellaneous Functions | 77 |