
Index
| Functions for making calls | 
 | 
| using a specific line | 23 | 
| Functions used during Calls | 44 | 
| Functions used during calls | 
 | 
| conference | 47 | 
| consultation | 44 | 
| cost code | 50 | 
| flash on external line | 49 | 
| parking | 48 | 
| recovering a call placed on hold | 50 | 
| suffix dialing | 49 | 
| toggle | 47 | 
| transfer | 45 | 
| Functions used for making calls | 18 | 
| callback | 32 | 
| calling an attendant console | 37 | 
| direct communication calls | 37 | 
| DISA | 41 | 
| do not disturb | 60 | 
| hotline | 36 | 
| making calls | 18 | 
| caller lists 29 | 
 | 
| override | 34 | 
| reserving a line | 31 | 
| silent monitoring | 35 | 
| speakerphone | 22 | 
| speed dialing | 23, 27 | 
| switching to handset | 21 | 
| switching to speakerphone | 21 | 
| using a temporary MSN for | 
 | 
| making a call | 43 | 
| warmline | 36 | 
| Functions used for Receiving Calls | 51 | 
| Functions used for receiving calls | 
 | 
| answering calls | 51 | 
| call forwarding | 55 | 
| Collect Call Barring | 76 | 
| Hunt Groups (HG) | 70 | 
| message waiting indicator | 62 | 
| overflow extension | 76 | 
| pickup | 53 | 
| second attendant | 69 | 
| voice mail | 61 | 
| Functions used when making calls | 
 | 
| ACS | 39 | 
| ending a call | 22 | 
| LCR | 38 | 
| switching to Headset | 21 | 
| urgent call/recall when busy | 35 | 
| G | 
 | 
| General guidelines for using the | 
 | 
| telephone | 
 | 
| Features Telephone | 13 | 
| Groups | 
 | 
| available/unavailable agent for UCD | 
 | 
| group | 75 | 
| CG groups | 70 | 
| HG Groups | 70 | 
| hunt group (HG) and call group login | 
 | 
| and logout | 71 | 
| UCD group login/logout | 73 | 
| UCD Subscriber Groups | 73 | 
| H | 
 | 
| HG Groups | 70 | 
| Hotline | 36 | 
| Hunt group and call group (CG) login | 
 | 
| and logout | 71 | 
| Hunt Groups (HG) | 70 | 
| L | 
 | 
| LCR | 38 | 
| M | 
 | 
| Mailbox | 66 | 
| Checking | 68 | 
| To activate | 67 | 
| Making Calls | 
 | 
| Considerations | 18 | 
| Making calls | 18 | 
| ending a call | 21 | 
| using a group of external lines | 20 | 
| using Automatic Seizure of an active | 
 | 
| external line | 20 | 
| using the handset | 18 | 
| using the speakerphone | 19 | 
| with the handset on the hook | 19 | 
| Miscellaneous Functions | 77 | 
