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Siemens 1190 UCD Subscriber Groups, UCD Group Login/Logout, *

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Functions used for Receiving Calls

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UCD Subscriber Groups1

Each UCD (Uniform Call Distribution) Subscriber Group

is formed by a maximum of 32 extensions. These exten-

sions are assigned to answer calls destined to a specific

number that identifies the group.

The users of these extensions are called Agents.

Calling a UCD Group

Enter the UCD group number.

• to = UCD Group

Wait for the call to be answered. Initiate conversation.

UCD Group Login/Logout2

Allows an Agent, at anytime, to enter a group to which

he/she belongs.

Group Login/Logout

>:Select and press to confirm.

or

>:

or

or Enter the code to login or logout of the UCD group.

or

Press the "UCD GP LOGON/LOGOF" key.

or

[1] Internal or external calls to a UCD Subscriber Group are routed to

the extension that has been free the longest. Calls made to a spe-

cific extension do not affect the way calls are distributed.

Login/Logout, Available/Unavailable, and Processing Later activity

is recorded for statistical purposes only. For more details see Pro-

gramming an Extension - UCD Subscriber Group in the Program-

ming Manual.

UCD Subscriber Groups are used for Voice Mail functions.

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7 9 9

7

[2] Once an Agent is connected (logged in) to a group, the Agent will

be automatically disconnected (logged out) from the previous

group.

When a UCD Agent activates Call Forwarding, the Agent is auto-

matically logged out of the group. When the Agent is logged into

the group, Call Forwarding is deactivated. When a UCD Agent ac-

tivates Call Forwarding - No Answer, the Agent’s status becomes

Unavailable.

When the status is Available, Call Forwarding is deactivated.

Deactivating Call Forwarding does not affect the UCD Agent sta-

tus.

LOG ON?

LOG OFF?

0

*410# 4 1

GP LOGON/GP LOGOFF

GP LOGON/GP LOGOFF

oi.book Seite 73 Mittwoch, 16. August 2006 8:41 08

Contents

Main Introduction About This User Manual Important Notes Trademarks Introduction Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Telephone Reference Information . . . . . . . . . . . . . . .9 Using the HiPath 1100 Features. . . . . . . . . . . . . . . . .15 Functions used for making calls. . . . . . . . . . . . . . . .18 Page Functions used for Receiving Calls . . . . . . . . . . . . .51 Miscellaneous Functions. . . . . . . . . . . . . . . . . . . . . . 77 Page Telephone Reference Information Front panel: optiPoint 500/basic/standard/economy Front Panel: optiPoint 500 advance optiPoint key module Back panel: optiPoint 500 How to use this manual u or vPress keys to configure telephone settings. : > : * Display Message/Prompts : < > Accessing a Feature ... Directly System Support Technician Using the HiPath 1100 Features Considerations Numbering Plan optiPoint 500 Properties and Connection Options System signaling tones Functions used for making calls Making Calls Considerations ... Using the Handset ... Using the Speakerphone ... with the Headset ... With the Handset on the Hook ... Using Automatic Seizure of an Active External Line ... Using a Group of External Lines Switching to Speakerphone Switching to Handset Switching to a Headset Speaker Ending a Call Seizure of a Specific Line Speed Dialing Programming Individual Speed Dialing : * * 0 * Page > : Phonebook Search > : Caller Lists : Page External Line Reservation For Internet Access Recall * Page > : : Override Silent Monitoring Urgent Call/Recall when Busy * Hotline Warmline Calling an Attendant Console (AC)1 Direct Communication Call Speakerphone Auto-Answering Mode LCR * ACS Page Timer for Outgoing External Calls DISA Page Using a Temporary MSN to make a call * Features used during Call Consultation Tra ns fe r Page Toggle Conference Parki ng Suffix Dialing Flash on External Analog Line Recovering a Call on Hold Cost Code Functions used for Receiving Calls Answering Calls Answering a Call on Hold : Pickup Group Individual Call Forwarding Internal External When there is no answer For Fax/DID Conditional Deactivating Call Forwarding Do Not Dist u rb * Voice Mail Message Waiting Indicator (MWI) MWI for System Telephones Page Activating the Reception of an Internal MWI Accessing your Mailbox * Voice Mail Forwarding Leaving a message Entry Voice Mail (EVM) Configuring a Personal Mailbox Personal Mailbox Activation Checking your Personal Voice Mailbox > : Second At tendan t Groups Call Groups (CG) Hunt Groups (HG) Hunt Group (HG) and Call Group (CG) Login and Logout * : > : UCD Subscriber Groups UCD Group Login/Logout * : > : Available/Unavailable Agent for a UCD Group UCD Agent in Service/Out of Service * Collect Call Barring Overflow exte nsion Miscellaneous Functions Changing the Password for the Elec- tronic Lock Electronic Lock Music on Hold * Busy Signal when extension is busy Language/Country Settings * Relay * Relay Status Check * Acknowledging/deactivating a Gener- al Alarm Deactivating a General Alarm Alarm clock Scheduling Time Reminders : > : * Deleting/Checking a Scheduled Time Re- minder Scheduled Time Reminder Call COS (Class of Service) Changeover Data Protection * Call Waiting Signaling Tone Deactivating a Feature * Room Monitor Room Monitor Night Service * Call Forwarding when there is no an- swer on a for digital lines Door Opener Activating System Programming Remote Configuration * Fax Received * Associated Group Redial Call Charge Consultation Programmi ng the Ke ys Procedure for programming the keys > : Features for Programmable Keys Page Programming the Procedure Key Printing Key Labels End key > : Features for Programmable Keys only on the HiPath 1100 Manager Headset Page Storing a phone number in a program- mable key : > : Date and Time Settings Special functions for ISDN lines Call Forwarding on a Digital Line Deactivation of Call Forwarding Anonymous Caller ID (Call Trace) Restriction for sending MSN * Using Features provided by a Carrier over an ISDN Network * Practical Guide Care of the Telephone Troubleshooting System Error Messages > : Display Messages Index A B C D caller lists G H L M N O P R S U V W Terminals, Adapters and Accessories Feature Codes Symbols Numbering Plan < > and :Navigation keys Features System Telephone Features < > and : < > Seizure of an External Line * *7*X *9 2 *X * Functions used during Calls * * Functions Used When Receiving Calls * * * * * Miscellaneous functions * * * * * Alarm Clock * * * * * * * * UCD Subscriber Group Functions Satellite PABX Functions for ISDN Lines * www.siemens.com/hipath oi.book Seite 127 Mittwoch, 16. August 2006 8:41 08