Functions used for Receiving Calls
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>LOG OFF? |
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GPLOGON/GPLOGOFF |
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GPLOGON/GPLOGOFF |
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UCD Subscriber Groups1
Each UCD (Uniform Call Distribution) Subscriber Group is formed by a maximum of 32 extensions. These exten- sions are assigned to answer calls destined to a specific number that identifies the group.
The users of these extensions are called Agents.
Calling a UCD Group
Enter the UCD group number.
•
to 
= UCD Group
Wait for the call to be answered. Initiate conversation.
UCD Group Login/Logout2
Allows an Agent, at anytime, to enter a group to which he/she belongs.
Group Login/Logout
Select and press to confirm.
Enter the code to login or logout of the UCD group.
Press the "UCD GP LOGON/LOGOF" key.
[1]Internal or external calls to a UCD Subscriber Group are routed to the extension that has been free the longest. Calls made to a spe- cific extension do not affect the way calls are distributed.
Login/Logout, Available/Unavailable, and Processing Later activity is recorded for statistical purposes only. For more details see Pro- gramming an Extension - UCD Subscriber Group in the Program- ming Manual.
UCD Subscriber Groups are used for Voice Mail functions.
[2]Once an Agent is connected (logged in) to a group, the Agent will be automatically disconnected (logged out) from the previous group.
When a UCD Agent activates Call Forwarding, the Agent is auto- matically logged out of the group. When the Agent is logged into the group, Call Forwarding is deactivated. When a UCD Agent ac- tivates Call Forwarding - No Answer, the Agent’s status becomes Unavailable.
When the status is Available, Call Forwarding is deactivated. Deactivating Call Forwarding does not affect the UCD Agent sta- tus.
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