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Siemens 1190 user manual Voice Mail1, Internal Server

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Functions used for Receiving Calls

Step by step

Voice Mail1

Voice Mail is an information tool designed to facilitate communications within and outside of organizations. It is similar to electronic mailing, faxing, etc. The charac- teristic feature of Voice Mail is that communications are carried out by means of voice. More specifically, the main advantage of Voice Mail is that it allows the user to be accessible at any time, answering and receiving calls while maintaining other personal and direct com- munications.

User can retrieve messages:

•From their own telephones

•Using an external or an internal telephone.

The Voice Mail server may be Internal or External. An internal voice mail server refers to a server owned by the company itself while an external voice mail server refers to a facility outsourced to a local carrier.

Internal Server

An internal Voice Mail server works with a UCD Sub- scriber Group that is configured during the program- ming process. This is known as a VMIe Group Interface.

The configuration of a UCD Subscriber Group for the VMIe Group Interface must fulfill these requirements:

•It must not be programmed as a DID for an external line

•It must not be configured for Overflow.

•The Agent’s auto-notes time interval must be set to at least 5 seconds.

•Queue size must be set at the maximum allowed (default)

[1]This feature is only available when the HiPath 1100 is connected to a Voice Mail Server. This can be an organization’s own internal server or it can be part of the services provided by a local carrier. Voice Mail Servers provide a wide range of features. We recom- mend reading the Instruction Manual to familiarize yourself with the services provided and how to use them correctly.

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Siemens 1190 user manual Voice Mail1, Internal Server

Contents

HiPath Introduction IntroductionTrademarks Important NotesCare of the equipment Introduction Telephone Reference InformationCall Features used duringFunctions used for Receiving Calls Miscellaneous Functions Index Feature CodesFront panel optiPoint 500/basic/standard/economy Telephone Reference InformationTelephone Reference Information OptiPoint key module with additional keys programmable keys Front Panel optiPoint 500 advance optiPoint key modulePC USB Back panel optiPointUor How to use this manualUsing the Service Menu Accessing a FeatureDisplay Message/Prompts DirectlyAssistance with Troubleshooting Using a programmable keySystem Support Technician Using the HiPath 1100 Features Using the HiPath 1100 FeaturesConsiderations Numbering PlanOptiPoint Economy Basic Standard Advance OptiPoint 500 Properties and Connection OptionsTone Meaning System signaling tonesFunctions used for making calls Using the HandsetMaking Calls ConsiderationsWith the Headset Using the SpeakerphoneWith the Handset on the Hook Using a Group of External Lines1 Using Automatic Seizure An Active External LineWhen a group is busy Internal callSwitching to Handset Switching to SpeakerphoneSwitching to a Headset Ending a Call SpeakerActivation DeactivationSpeed Dialing Seizure of a Specific LineSystem Speed Dialing1 Individual Speed DialingProgramming Individual Speed Dialing Using Speed Dialing1x ABC2 2x ABC2 3x ABC2 4x ABC2 1x DEF3 Optional OptionalEntering Letters SAVE? PREVIOUS? View Station NO.? View NAME? DELETE? EXIT? Phonebook Search Delete CHAR? Looking Up a Caller List Caller Lists1Calling a Number from a Caller List1 End consultationDelete the record from the caller list External Line Reservation When a line becomes availableWait 7 seconds Recall1 For Internet AccessEnter reservation/remove reservation of a line Answering a Recall Recall due to No Answer/BusyRecall Verification/Deactivation Override1Delete selected record Silent Monitoring1 Urgent Call/Recall when Busy2Warmline2 Hotline1Direct Communication Call Calling an Attendant Console AC1Answer the call LCR2 Speakerphone Auto-Answering Mode1ACS1 Speaker DISA2 Timer for Outgoing External Calls1Step by step Slot Using a Temporary MSN to make a callFeatures used during Call Features used during CallConsultation1 To return to the first callExternal-to-External over an external analog line2 Transfer1Return to Held CALL? Conference1 ToggleParking1 Recovering a parked callFlash on External Analog Line Suffix Dialing1Cost Code1 Recovering a Call on HoldUsing the Speakerphone Using the HandsetFunctions used for Receiving Calls Answering CallsWith a Headset Answering a Call on HoldPickup To switch between calls ÆGroup1 Individual Internal Call Forwarding1External2 When there is no answer1 For Fax/DID1 Conditional1 Deactivating Call Forwarding When there is no answerInternal/External ConditionalDo Not Disturb1 Internal Server Voice Mail1MWI for System Telephones2 Message Waiting Indicator MWI1External Server Programming a Key as a MWI for the Internal ServerProgramming a Key as a MWI for the External Server1 Activating the Reception of an Internal MWI1 Accessing your MailboxLeaving a message Voice Mail ForwardingEntry Voice Mail EVM Personal Mailbox Activation Configuring a Personal MailboxFrom a different internal extension Checking your Personal Voice MailboxOr + Second Attendant1From an external telephone Call Groups CG Groups1Hunt Groups HG2 Calling a Call Group CGGroup Login/Logout Hunt Group HG and Call Group CG Login and Logout1Event that the extension belongs to more than one Group Join GROUP? UCD Subscriber Groups1 UCD Group Login/Logout2Calling a UCD Group 1 or Agent In Service/Out of Service UCD Agent in Service/Out of ServiceAvailable/Unavailable Agent Overflow extension1 Collect Call BarringMiscellaneous Functions Changing the Password for the Elec- tronic LockElectronic Lock1 Miscellaneous FunctionsMusic on Hold Busy Signal when extension is busy Language/Country SettingsCountry Code Relay1 Relay Status Check If a Fax/DID facility was configuredAlarm clock Acknowledging/deactivating a Gener- al AlarmDeactivating a General Alarm For Type 4 timed reminder only Scheduling Time RemindersScheduled Time Reminder Call Deleting/Checking a Scheduled Time Re- minderData Protection2 COS Class of Service Changeover1Deactivating a Feature Call Waiting Signaling ToneRoom Monitor Room Monitor1To activate From an ExtensionNight Service1 Step by step Activating System Programming Door Opener1Using a MF Telephone Remote Configuration1If there is a did installed Fax Received Using the HiPath 1100 Manager application1 RequiredRedial Associated Group1For the current call Call Charge Consultation1For all calls that were made and have a remaining balance Programming the Keys1 Procedure for programming the keysFeature/Function Features for Programmable KeysStep by step Programming the Procedure Key End key Printing Key Labels100 Deleting Key Assignment Feature Function101 102 Headset1For answering a call For making a callFor ending a call 103104 Storing a phone number in a program- mable keySystem Telephone with a display System Telephone without a display105 Date and Time SettingsCall Forwarding on a Digital Line Special functions for Isdn linesSpecial functions for Isdn lines 106107 Deactivation of Call ForwardingRestriction for sending MSN Anonymous Caller ID Call Trace1108 109 Using Features provided by Carrier over an Isdn NetworkPractical Guide TroubleshootingCare of the Telephone Responding to system error messages Possible cause System Error MessagesPossible action Possible cause112 Display MessagesIndex Index113 114 Functions used during calls115 Changing the password for116 Terminals, Adapters and Accessories Symbols Feature CodesFeature Codes Symbols ExplanationSystem Telephone Features Features119 120 HotlineFunctions used during Calls Call Forwarding on an analog line Functions Used When Receiving CallsDeactivating Features Call Feature Codes Consultation from anotherExtension Consultation from an exter Nal extensionAlarm Clock Alarm Clock124 Satellite Pabx UCD Subscriber Group Functions125 126 Carrier on Isdn Lines