Groups1, Call Groups CG, Hunt Groups HG2 | Siemens 1190 manual

Functions used for Receiving Calls

Step by step

Groups1

A Group consists of extensions joined by type or prox- imity. Its goal is to prevent calls from going unanswered when an extension is busy or absent.

Call Groups (CG)

When a call to a Call Group (CG) is received, it rings at all the extensions for that group. The first user (tele- phone) to answer the call initiates conversation with the caller. Once the call is answered the other telephones stop ringing.

Calling a Call Group (CG)

Enter the Call Group number.

• to = Call Group (CG);

Wait for the call to be answered. Initiate conversation.

Hunt Groups (HG)2

The Hunt Group (HG) feature allows you to configure ex- tension groups which are then assigned for answering calls directed to a specific number (up to 10 Hunt Groups, from 780 to 789).

When a Group receives an incoming call, the call rings at one extension at a time. If an internal or external call is not answered after a specified timeout, it rings at the next extension, and so on, until it is answered by an available extension. The selection of an extension where unanswered calls should ring is made in two dif- ferent ways: linear or round-robin.

•A linear search always starts from the first extension in the group.

•A round-robin search starts after the last extension selected.

Calling a Hunt Group (HG)

Enter the Hunt Group number.

• to = Hunt Groups (HG);

Wait for the call to be answered. Initiate conversation.

[1]See Programming an Extension - Groups, in the Programming Manual.

[2]See Programming an Extension - Hunt Groups (HG) - Search Mode for Hunt Groups, in the Programming Manual).

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Siemens 1190 user manual Groups1, Call Groups CG, Hunt Groups HG2, Calling a Call Group CG, Calling a Hunt Group HG

Contents

HiPath Introduction Introduction Trademarks Important NotesCare of the equipment Telephone Reference Information Introduction Features used during Call Functions used for Receiving Calls Miscellaneous Functions Feature Codes Index Front panel optiPoint 500/basic/standard/economy Telephone Reference InformationTelephone Reference Information Front Panel optiPoint 500 advance optiPoint key module OptiPoint key module with additional keys programmable keys Back panel optiPoint PC USB How to use this manual Uor Display Message/Prompts Accessing a FeatureUsing the Service Menu Directly Assistance with Troubleshooting Using a programmable keySystem Support Technician Considerations Using the HiPath 1100 FeaturesUsing the HiPath 1100 Features Numbering Plan OptiPoint 500 Properties and Connection Options OptiPoint Economy Basic Standard Advance System signaling tones Tone Meaning Making Calls Using the HandsetFunctions used for making calls Considerations With the Headset Using the SpeakerphoneWith the Handset on the Hook When a group is busy Using Automatic Seizure An Active External LineUsing a Group of External Lines1 Internal call Switching to Handset Switching to SpeakerphoneSwitching to a Headset Activation SpeakerEnding a Call Deactivation System Speed Dialing1 Seizure of a Specific LineSpeed Dialing Individual Speed Dialing Using Speed Dialing Programming Individual Speed Dialing 1x ABC2 2x ABC2 3x ABC2 4x ABC2 1x DEF3 Optional OptionalEntering Letters SAVE? PREVIOUS? View Station NO.? View NAME? DELETE? EXIT? Phonebook Search Delete CHAR? Caller Lists1 Looking Up a Caller List Calling a Number from a Caller List1 End consultationDelete the record from the caller list External Line Reservation When a line becomes availableWait 7 seconds Recall1 For Internet AccessEnter reservation/remove reservation of a line Recall due to No Answer/Busy Answering a Recall Recall Verification/Deactivation Override1Delete selected record Urgent Call/Recall when Busy2 Silent Monitoring1 Hotline1 Warmline2 Direct Communication Call Calling an Attendant Console AC1Answer the call Speakerphone Auto-Answering Mode1 LCR2 ACS1 Speaker Timer for Outgoing External Calls1 DISA2 Step by step Using a Temporary MSN to make a call Slot Consultation1 Features used during CallFeatures used during Call To return to the first call Transfer1 External-to-External over an external analog line2 Return to Held CALL? Toggle Conference1 Recovering a parked call Parking1 Suffix Dialing1 Flash on External Analog Line Recovering a Call on Hold Cost Code1 Functions used for Receiving Calls Using the HandsetUsing the Speakerphone Answering Calls Answering a Call on Hold With a Headset Pickup To switch between calls ÆGroup1 Individual Internal Call Forwarding1External2 When there is no answer1 For Fax/DID1 Conditional1 Internal/External When there is no answerDeactivating Call Forwarding Conditional Do Not Disturb1 Voice Mail1 Internal Server External Server Message Waiting Indicator MWI1MWI for System Telephones2 Programming a Key as a MWI for the Internal Server Programming a Key as a MWI for the External Server1 Accessing your Mailbox Activating the Reception of an Internal MWI1 Voice Mail Forwarding Leaving a message Entry Voice Mail EVM Configuring a Personal Mailbox Personal Mailbox Activation Checking your Personal Voice Mailbox From a different internal extension Or + Second Attendant1From an external telephone Hunt Groups HG2 Groups1Call Groups CG Calling a Call Group CG Group Login/Logout Hunt Group HG and Call Group CG Login and Logout1Event that the extension belongs to more than one Group Join GROUP? UCD Subscriber Groups1 UCD Group Login/Logout2Calling a UCD Group 1 or Agent In Service/Out of Service UCD Agent in Service/Out of ServiceAvailable/Unavailable Agent Collect Call Barring Overflow extension1 Electronic Lock1 Changing the Password for the Elec- tronic LockMiscellaneous Functions Miscellaneous Functions Music on Hold Language/Country Settings Busy Signal when extension is busy Country Code Relay1 If a Fax/DID facility was configured Relay Status Check Alarm clock Acknowledging/deactivating a Gener- al AlarmDeactivating a General Alarm Scheduling Time Reminders For Type 4 timed reminder only Deleting/Checking a Scheduled Time Re- minder Scheduled Time Reminder Call COS Class of Service Changeover1 Data Protection2 Call Waiting Signaling Tone Deactivating a Feature To activate Room Monitor1Room Monitor From an Extension Night Service1 Step by step Door Opener1 Activating System Programming Using a MF Telephone Remote Configuration1If there is a did installed Using the HiPath 1100 Manager application1 Required Fax Received Associated Group1 Redial For the current call Call Charge Consultation1For all calls that were made and have a remaining balance Procedure for programming the keys Programming the Keys1 Features for Programmable Keys Feature/Function Step by step Programming the Procedure Key End key Printing Key Labels100 Deleting Key Assignment Feature Function101 Headset1 102 For ending a call For making a callFor answering a call 103 System Telephone with a display Storing a phone number in a program- mable key104 System Telephone without a display Date and Time Settings 105 Special functions for Isdn lines Special functions for Isdn linesCall Forwarding on a Digital Line 106 Deactivation of Call Forwarding 107 Restriction for sending MSN Anonymous Caller ID Call Trace1108 Using Features provided by Carrier over an Isdn Network 109 Practical Guide TroubleshootingCare of the Telephone Possible action System Error MessagesResponding to system error messages Possible cause Possible cause Display Messages 112 Index Index113 Functions used during calls 114 Changing the password for 115 116 Terminals, Adapters and Accessories Feature Codes Feature CodesSymbols Symbols Explanation System Telephone Features Features119 Hotline 120 Functions used during Calls Functions Used When Receiving Calls Call Forwarding on an analog line Extension Consultation from an exter Feature Codes Consultation from anotherDeactivating Features Call Nal extension Alarm Clock Alarm Clock124 Satellite Pabx UCD Subscriber Group Functions125 Carrier on Isdn Lines 126