Recovering a Call on Hold, Cost Code1 | Siemens 1190 manual

Features used during Call

Step by step
>RETURN TO HELD CALL?	:
	or
* 0
Service Menu
>*60=ACCOUNT CODE?	:
	or
* 6	0
	or
COST CODE
	#
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Recovering a Call on Hold

This feature allows to recover a call that was placed on hold for consultation when the consultation destination is busy or there is no answer.

Once the call is resumed the destination is disconnect- ed.

Required: A consultation or transfer was completed and the destination is busy or does not answer.

Select and press to confirm.

Enter the code for returning to the first call. Wait to return. Proceed with the conversation.

Cost Code1

External calls can be assigned Cost Codes which pro- vide more control over telephony costs. A Cost Code is set using a sequence of up to 10 random digits (0...9). For example, the number of a lawsuit. This information will appear in the call detail report ticket. For System Telephones this feature is selected before or during a call, using the menu, a cost code or a programmable key.

Required: Cost codes were specified. Press this key.

Select and press to confirm.

Enter the Cost Code.

Press the "COST CODE" key.

Enter the Cost Code (a sequence of up to 10 digits from 0 to 9).

Finalize the sequence of digits.

Enter the external number you want to call.

Wait for the call to be answered. Initiate conversation.

[1]This information may or may not appear on the billing ticket (see Programming Manual - Call Detail Report Manager - Cost Code for Ticket)

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Siemens 1190 user manual Recovering a Call on Hold, Cost Code1

Contents

HiPath Introduction Introduction Care of the equipment Important NotesTrademarks Telephone Reference Information Introduction Features used during Call Functions used for Receiving Calls Miscellaneous Functions Feature Codes Index Telephone Reference Information Telephone Reference InformationFront panel optiPoint 500/basic/standard/economy Front Panel optiPoint 500 advance optiPoint key module OptiPoint key module with additional keys programmable keys Back panel optiPoint PC USB How to use this manual Uor Display Message/Prompts Accessing a FeatureUsing the Service Menu Directly System Support Technician Using a programmable keyAssistance with Troubleshooting Considerations Using the HiPath 1100 FeaturesUsing the HiPath 1100 Features Numbering Plan OptiPoint 500 Properties and Connection Options OptiPoint Economy Basic Standard Advance System signaling tones Tone Meaning Making Calls Using the HandsetFunctions used for making calls Considerations With the Handset on the Hook Using the SpeakerphoneWith the Headset When a group is busy Using Automatic Seizure An Active External LineUsing a Group of External Lines1 Internal call Switching to a Headset Switching to SpeakerphoneSwitching to Handset Activation SpeakerEnding a Call Deactivation System Speed Dialing1 Seizure of a Specific LineSpeed Dialing Individual Speed Dialing Using Speed Dialing Programming Individual Speed Dialing Entering Letters Optional1x ABC2 2x ABC2 3x ABC2 4x ABC2 1x DEF3 Optional SAVE? PREVIOUS? View Station NO.? View NAME? DELETE? EXIT? Phonebook Search Delete CHAR? Caller Lists1 Looking Up a Caller List Delete the record from the caller list End consultationCalling a Number from a Caller List1 Wait 7 seconds When a line becomes availableExternal Line Reservation Enter reservation/remove reservation of a line For Internet AccessRecall1 Recall due to No Answer/Busy Answering a Recall Delete selected record Override1Recall Verification/Deactivation Urgent Call/Recall when Busy2 Silent Monitoring1 Hotline1 Warmline2 Answer the call Calling an Attendant Console AC1Direct Communication Call Speakerphone Auto-Answering Mode1 LCR2 ACS1 Speaker Timer for Outgoing External Calls1 DISA2 Step by step Using a Temporary MSN to make a call Slot Consultation1 Features used during CallFeatures used during Call To return to the first call Transfer1 External-to-External over an external analog line2 Return to Held CALL? Toggle Conference1 Recovering a parked call Parking1 Suffix Dialing1 Flash on External Analog Line Recovering a Call on Hold Cost Code1 Functions used for Receiving Calls Using the HandsetUsing the Speakerphone Answering Calls Answering a Call on Hold With a Headset Group1 To switch between calls ÆPickup Individual External2 Call Forwarding1Internal When there is no answer1 For Fax/DID1 Conditional1 Internal/External When there is no answerDeactivating Call Forwarding Conditional Do Not Disturb1 Voice Mail1 Internal Server External Server Message Waiting Indicator MWI1MWI for System Telephones2 Programming a Key as a MWI for the Internal Server Programming a Key as a MWI for the External Server1 Accessing your Mailbox Activating the Reception of an Internal MWI1 Voice Mail Forwarding Leaving a message Entry Voice Mail EVM Configuring a Personal Mailbox Personal Mailbox Activation Checking your Personal Voice Mailbox From a different internal extension From an external telephone Second Attendant1Or + Hunt Groups HG2 Groups1Call Groups CG Calling a Call Group CG Event that the extension belongs to more than one Group Hunt Group HG and Call Group CG Login and Logout1Group Login/Logout Join GROUP? Calling a UCD Group UCD Group Login/Logout2UCD Subscriber Groups1 1 or Available/Unavailable Agent UCD Agent in Service/Out of ServiceAgent In Service/Out of Service Collect Call Barring Overflow extension1 Electronic Lock1 Changing the Password for the Elec- tronic LockMiscellaneous Functions Miscellaneous Functions Music on Hold Language/Country Settings Busy Signal when extension is busy Country Code Relay1 If a Fax/DID facility was configured Relay Status Check Deactivating a General Alarm Acknowledging/deactivating a Gener- al AlarmAlarm clock Scheduling Time Reminders For Type 4 timed reminder only Deleting/Checking a Scheduled Time Re- minder Scheduled Time Reminder Call COS Class of Service Changeover1 Data Protection2 Call Waiting Signaling Tone Deactivating a Feature To activate Room Monitor1Room Monitor From an Extension Night Service1 Step by step Door Opener1 Activating System Programming If there is a did installed Remote Configuration1Using a MF Telephone Using the HiPath 1100 Manager application1 Required Fax Received Associated Group1 Redial For all calls that were made and have a remaining balance Call Charge Consultation1For the current call Procedure for programming the keys Programming the Keys1 Features for Programmable Keys Feature/Function Step by step Programming the Procedure Key 100 Printing Key LabelsEnd key 101 Feature FunctionDeleting Key Assignment Headset1 102 For ending a call For making a callFor answering a call 103 System Telephone with a display Storing a phone number in a program- mable key104 System Telephone without a display Date and Time Settings 105 Special functions for Isdn lines Special functions for Isdn linesCall Forwarding on a Digital Line 106 Deactivation of Call Forwarding 107 108 Anonymous Caller ID Call Trace1Restriction for sending MSN Using Features provided by Carrier over an Isdn Network 109 Care of the Telephone TroubleshootingPractical Guide Possible action System Error MessagesResponding to system error messages Possible cause Possible cause Display Messages 112 113 IndexIndex Functions used during calls 114 Changing the password for 115 116 Terminals, Adapters and Accessories Feature Codes Feature CodesSymbols Symbols Explanation 119 FeaturesSystem Telephone Features Hotline 120 Functions used during Calls Functions Used When Receiving Calls Call Forwarding on an analog line Extension Consultation from an exter Feature Codes Consultation from anotherDeactivating Features Call Nal extension 124 Alarm ClockAlarm Clock 125 UCD Subscriber Group FunctionsSatellite Pabx Carrier on Isdn Lines 126