Functions used for Receiving Calls
Step by step
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Call Forwarding1
It allows rerouting an incoming call to a specified exten- sion, group or external number.
Internal
Internal Call Forwarding reroutes calls made to an ex- tension to another specified extension or to a Voice Mail Server, Call Group (CG) or Fax/DID.
Select and press to confirm.
Enter the code for Call Forwarding.
Enter the number for the
1.Extension you want to call (e.g., 11/101).
2.UCD Subscriber Group for Voice Mail (e.g., 790).
3.Call group (e.g. 770)
Press to confirm.
External2
The external Call Forwarding feature allows calls made to a specific extension to be forwarded to an external number.
Select and press to confirm.
Enter the code for Call Forwarding.
Enter the number for accessing an external line:
1.For example, 0;
2.A group of external lines (e.g., 890).
[1]When a UCD Agent activates Call Forwarding, the Agent is auto- matically logged out of the group. When the Agent is logged into the group, Call Forwarding is deactivated. When a UCD Agent ac- tivates Call Forwarding - No Answer, the Agent’s status becomes Unavailable.
When the status is Available, Call Forwarding is deactivated. Deactivating Call Forwarding does not affect the UCD Agent sta- tus.
[2]Call Forwarding on an Analog Line times out after 5 minutes of con- versation. Call Forwarding does not take place when the external destination number is busy. When a call is forwarded by the En- trance Telephone, it is disconnected after 1 minute of conversa- tion.
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