Manuals / Brands / Communications / Telephone / Siemens / Communications / Telephone

Siemens 1190 Available/Unavailable Agent for a UCD Group, UCD Agent in Service/Out of Service, *

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Functions used for Receiving Calls

75

Step by step

>:Select and press to confirm.

The ringing signal for all groups is enabled/disabled.

Available/Unavailable Agent for a UCD Group

Enables an Agent to start receiving calls within a group

or to stay away from the group, for example, in the

event of a meeting.

Available/Unavailable Agent

>:Select and press to confirm.

or

>:

or

or Enter the code to become available or unavailable in the

UCD Group.

or

Press the " UCD GP AVAIL/UNAV" key

UCD Agent in Service/Out of Service

It allows an Agent to resume receiving calls in a group

once he/she is available again.

Or it prevents an Agent from receiving calls within a

group when he/she is busy with a request, such as a

customer’s inquiry.

Agent In Service/Out of Service

>:Select and press to confirm.

or

>:

or

or Enter the code to switch the state to In Service or Out

of Service.

or

Press the "IN SERVICE/OUT OF SERVICE" key.

or

UCDGRP. ON/OFF?

AVAILABLE?

NOT AVAILABLE?

0

*420# 4 2

GP AVAIL/GP UNAV UCD

WORK ON ?

WORK OFF ?

0

*430# 4 3

IN SERVICE / OUT OF SERVICE

IN SERVICE / OUT OF SERVICE

oi.book Seite 75 Mittwoch, 16. August 2006 8:41 08

Contents

Main Introduction About This User Manual Important Notes Trademarks Introduction Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Telephone Reference Information . . . . . . . . . . . . . . .9 Using the HiPath 1100 Features. . . . . . . . . . . . . . . . .15 Functions used for making calls. . . . . . . . . . . . . . . .18 Page Functions used for Receiving Calls . . . . . . . . . . . . .51 Miscellaneous Functions. . . . . . . . . . . . . . . . . . . . . . 77 Page Telephone Reference Information Front panel: optiPoint 500/basic/standard/economy Front Panel: optiPoint 500 advance optiPoint key module Back panel: optiPoint 500 How to use this manual u or vPress keys to configure telephone settings. : > : * Display Message/Prompts : < > Accessing a Feature ... Directly System Support Technician Using the HiPath 1100 Features Considerations Numbering Plan optiPoint 500 Properties and Connection Options System signaling tones Functions used for making calls Making Calls Considerations ... Using the Handset ... Using the Speakerphone ... with the Headset ... With the Handset on the Hook ... Using Automatic Seizure of an Active External Line ... Using a Group of External Lines Switching to Speakerphone Switching to Handset Switching to a Headset Speaker Ending a Call Seizure of a Specific Line Speed Dialing Programming Individual Speed Dialing : * * 0 * Page > : Phonebook Search > : Caller Lists : Page External Line Reservation For Internet Access Recall * Page > : : Override Silent Monitoring Urgent Call/Recall when Busy * Hotline Warmline Calling an Attendant Console (AC)1 Direct Communication Call Speakerphone Auto-Answering Mode LCR * ACS Page Timer for Outgoing External Calls DISA Page Using a Temporary MSN to make a call * Features used during Call Consultation Tra ns fe r Page Toggle Conference Parki ng Suffix Dialing Flash on External Analog Line Recovering a Call on Hold Cost Code Functions used for Receiving Calls Answering Calls Answering a Call on Hold : Pickup Group Individual Call Forwarding Internal External When there is no answer For Fax/DID Conditional Deactivating Call Forwarding Do Not Dist u rb * Voice Mail Message Waiting Indicator (MWI) MWI for System Telephones Page Activating the Reception of an Internal MWI Accessing your Mailbox * Voice Mail Forwarding Leaving a message Entry Voice Mail (EVM) Configuring a Personal Mailbox Personal Mailbox Activation Checking your Personal Voice Mailbox > : Second At tendan t Groups Call Groups (CG) Hunt Groups (HG) Hunt Group (HG) and Call Group (CG) Login and Logout * : > : UCD Subscriber Groups UCD Group Login/Logout * : > : Available/Unavailable Agent for a UCD Group UCD Agent in Service/Out of Service * Collect Call Barring Overflow exte nsion Miscellaneous Functions Changing the Password for the Elec- tronic Lock Electronic Lock Music on Hold * Busy Signal when extension is busy Language/Country Settings * Relay * Relay Status Check * Acknowledging/deactivating a Gener- al Alarm Deactivating a General Alarm Alarm clock Scheduling Time Reminders : > : * Deleting/Checking a Scheduled Time Re- minder Scheduled Time Reminder Call COS (Class of Service) Changeover Data Protection * Call Waiting Signaling Tone Deactivating a Feature * Room Monitor Room Monitor Night Service * Call Forwarding when there is no an- swer on a for digital lines Door Opener Activating System Programming Remote Configuration * Fax Received * Associated Group Redial Call Charge Consultation Programmi ng the Ke ys Procedure for programming the keys > : Features for Programmable Keys Page Programming the Procedure Key Printing Key Labels End key > : Features for Programmable Keys only on the HiPath 1100 Manager Headset Page Storing a phone number in a program- mable key : > : Date and Time Settings Special functions for ISDN lines Call Forwarding on a Digital Line Deactivation of Call Forwarding Anonymous Caller ID (Call Trace) Restriction for sending MSN * Using Features provided by a Carrier over an ISDN Network * Practical Guide Care of the Telephone Troubleshooting System Error Messages > : Display Messages Index A B C D caller lists G H L M N O P R S U V W Terminals, Adapters and Accessories Feature Codes Symbols Numbering Plan < > and :Navigation keys Features System Telephone Features < > and : < > Seizure of an External Line * *7*X *9 2 *X * Functions used during Calls * * Functions Used When Receiving Calls * * * * * Miscellaneous functions * * * * * Alarm Clock * * * * * * * * UCD Subscriber Group Functions Satellite PABX Functions for ISDN Lines * www.siemens.com/hipath oi.book Seite 127 Mittwoch, 16. August 2006 8:41 08