Functions used for Receiving Calls
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>UCDGRP. ON/OFF? |
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>AVAILABLE? |
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>NOT AVAILABLE? |
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* 4 0 2 or | # | 4 | 0 | 2 |
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GPAVAIL/GPUNAVUCD |
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>WORK ON ? |
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>WORK OFF ? |
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* 4 0 3 or | # | 4 | 0 | 3 |
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INSERVICE/OUTOFSERVICE |
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INSERVICE/OUTOFSERVICE |
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Select and press to confirm.
The ringing signal for all groups is enabled/disabled.
Available/Unavailable Agent for a UCD Group
Enables an Agent to start receiving calls within a group or to stay away from the group, for example, in the event of a meeting.
Available/Unavailable Agent
Select and press to confirm.
Enter the code to become available or unavailable in the UCD Group.
Press the " UCD GP AVAIL/UNAV" key
UCD Agent in Service/Out of Service
It allows an Agent to resume receiving calls in a group once he/she is available again.
Or it prevents an Agent from receiving calls within a group when he/she is busy with a request, such as a customer’s inquiry.
Agent In Service/Out of Service
Select and press to confirm.
Enter the code to switch the state to In Service or Out of Service.
Press the "IN SERVICE/OUT OF SERVICE" key.
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