Troubleshooting, Error Message | Toshiba GD-1060 specification

5

1. TROUBLESHOOTING (Cont.)

Error Message

When an abnormality occurs inside the copier or the copier is operated improperly, an error message is displayed on the LCD. Take the appropriate action by referring to the following chart.

For error messages that are not described below, refer to the Copying Function in the Operator’s Manual.

Note

When the message “Misfeed in xxxx”, “CASSETTE xx empty”, “LCF empty”, “Add paper”, “Toner empty”, or “Replace process unit” is displayed, memory reception may be performed. Clear the message without turning off the power.

Error Message	Cause							Solution

Broken registration	Auto dialer numbers and initial set-	Press						to restore the idle state. If this
	ting have been lost (due to a	Error Message is repeatedly displayed,
	lengthy power failure, depleted	machine						programming has become
	battery, etc.)	corrupted. The machine must be reinitialized
		by a trained technician. Call for service.

Line busy	A direct transmission was made to	Press						to restore the idle state.
Line busy	A direct transmission was made to	Press						to restore the idle state.
	a remote fax that was busy.	Retry the transmission.

Communication	A communication error occurred	Press						to restore the idle state.
Communication	A communication error occurred	Press						to restore the idle state.
error	during a transmission.	Retry the transmission.

Feature unavailable	• Communication error resulting	Press						to restore the idle state.
Feature unavailable	• Communication error resulting	Press						to restore the idle state.
	from a security code disagreement	Confirm the security code or telephone
	during a MAILBOX transmission.	number, and then retry the transmission.
	• Communication error resulting
	from a telephone number conflict
	during a security transmission.

Power failure	Reserved jobs or received image	Press						to restore the idle state. Check
Power failure	Reserved jobs or received image	Press						to restore the idle state. Check
	data were erased due to a lengthly	the POWER FAILURE LIST that was output for
	power failure.	information on any lost communication.

Memory is full	The memory became full during	Press						to restore the idle state.
Memory is full	The memory became full during	Press						to restore the idle state.
	data entry into memory during a	<Memory full during transmission>
	transmission or reception.	Wait for the memory to become available and
		then retry memory transmission, or perform a
		direct transmission.
		<Memory full during reception>
		Contact the other party to re-transmit the
		document.

5-4TROUBLESHOOTING

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Toshiba GD-1060 manual Troubleshooting, Error Message

Contents

Page Electronic Imaging Division Musick, Irvine, CA For U.S.A. only For Canada only For New Zealand only Office Product Group McNABB Street17th Floor Queen Street Auckland New Zealand Phone 64 9 307 Preface Super G3 High-speed Communications Destination telephone directory Dual accessHigh-resolution U-FINE mode Weekly timer mode Table of Contents Multi-Key Quick Broadcast Group Broadcast Transmission Memory RX Setting Table of Contents Automatic Supplies Order Setting RDC Remote Diagnosis Configuration Service Specifications When a Power Failure Occurs PrecautionsPage Description of the 1 Digital Copier Description of the Digital Copier STUDIO16 Description of the Optional Equipment STUDIO20/25 Description of the Optional Equipment ADF Automatic document feeder Used to adjust the brightness of the message display panelMain Components Brightness control Main Components Connecting the Cables Description of the Control Panel Printer key Cancel keyImage Mode key Arrow keys Function Keys Description of the Control PanelOne Touch keys Print a transmission report for one job Prints a Job Reservation List See Description of the Digital Copier Basic Operation 2BASIC Operation Send Modes Multi-address transmission See Send ModesPolling transmission See Security TX Receiving Modes Original About OriginalsOriginal Size Original Scanning Range Message Ready indicates that you can make copies at any time Against the original scale About Originals Preparing for Transmission Precautions When Feeding Originals Press Key HOW to SET Scanning ConditionsHow to Set the Resolution To cancel setting midway, press the key Key until the desired mode lamp How to Set Image Quality ModeIlluminates Is no need to set it HOW to SET Scanning ConditionsHow to Set Image Density Automatic Image Density Mode Setting Procedure Select Manual by pressing the key and press Key Manual Image Density Mode Setting ProcedurePress Key to complete the setting Press the key Select the original size Using the or key, select the original size Press the keyAfter scanning Set the items to change Select Build job ItemScanning the Next Sheet Keypad Dialing Specifying the Remote FAX Tone Key Pause Key Here. e-STUDIO16 only See Specifying the Remote FAXDestinations must already have been entered Alphabet Dialing You can see the registered groups in the list See Jobs waiting to be redialed are displayed One Touch Dialing Press Key Press the desired One TouchDialing by REDIAL/PAUSE Key Press the key Destinations must already have been entered See Sending Originals Memory TX Press Key Place the original Memory TX Group cannot be designated as a remote FAX number Direct TX by Default SettingSending Originals Direct TX Press the key Place the original To select 1.YES, press Temporary Direct TXSet the Scanning conditions. See pages 2-10 to Press Key Select the desired Direct TX Option Press Key in the Control Panel For scanning on the glass, setting the original size isSending Originals Direct TX On-hook Transmission Required here. e-STUDIO16 only See For scanning on the glass, setting for the original size isOff-hook Transmission External Telephone Dialing Remote FAX, press Key Press Key. Select 1.TRANSMIT Checking Transmission Results on the Message Display Checking Transmission Results Select the Print Number Checking Transmission Results by Printing ReportsTo print the 50 communications 1 page, press Checking Transmission Results TX modeChecking Reserved Transmissions by Printing Reports PressFAX. the key to return to the initial screen for Canceling TransmissionsCanceling transmissions during scanning Select the desired job to be canceled by using Or key Canceling Transmissions Auto Receive is selected RECEPTION-TYPES of Auto Reception ModeWhen to Set Mode Press the key to return to the initial screen for FAX RECEPTION-TYPES of Auto Reception Mode Memory RX Eliminate the problemOutputting Originals Stored in the Memory Each press of a digital key dials a number Using the TelephoneSo, if you make a mistake when dialing the remote FAX On-hook Dialing Sending a Tone Tone services can be used even on pulse dial linesIs displayed before you press Key and replace Handset 38BASIC Operation Advanced Features 2HANDY Features Delayed Communication Time Designation Specify the remote FAX number Priority Transmission Priority TX To select 6. Duplex SENDING, press To select 2. ON, press For details on how to place originals on the original glassMake sure that Memory TX has been set in the FAX Setup Sending TWO-SIDED Originals Specifying the remote FAX and press LOW Speed TransmissionResend the original Select the desired bit rate Enter the remote FAX number Multi-Key Quick BroadcastPress Select the Delete or Modify Facsimile Number MULTI-ADDRESS Transmission BroadcastingSelect Complete and press key Group Broadcast Transmission Mailbox ITU-T Compatible Mailbox ITU-T Compatible Setting Up an Open MailboxSelect the password option Enter the password Otherwise, the Message Display shows Invalid number Select the Mailbox SetupMake sure that the correct password is entered Deleting an Open Mailbox To reserve the document to a Bulletin Board, press Reserving a Document to a Mailbox Local Hub Facsimile starts printing the document Enter the password and press the keyScreen for entering the password Printing a Document from a Mailbox Local Hub Dial the FAX number of the remote hub unit Sending a Document to a Mailbox Remote Hub Retrieving Polling a Document from a Mailbox Remote Hub Deleting Documents in a Mailbox Local Hub Relay Transmission, Relay-Relay Transmission Overview What is a Relay Transmission?What is a Relay-Relay Transmission? Relay Transmission Facsimile unit How to Setup a Relay TransmissionRelay Transmission Conditions for a Relay/Relay-Relay Transmission Network Press Key Displaying the Mailbox Menu and select BOX Setting Up a Relay Box If an end station is assigned to a Group Number, press Enter the End StationIf the end station is assigned to a One Touch key, press Press Enter the Abbreviated Dial Number and press Deleting a Relay Box Press Go to Step Relay Transmission to a Remote Hub Polling Reservation Polling Communications Polling Communications Using Key, select the security option Key, if necessaryUsing the digital keys and press After setting the security option, press Key Specify the remote FAX. See pages 2-16 to Individual Polling RX Programmed to the document to be polled, press Press then Select the Security Option Turnaround Polling To select 4. DURATION, press Continuous PollingPress Then To select 5. INTERVAL, press To select 2. START, press To select 6. SECURITY, press To select 3. END, pressTo select 7.ENTER TEL NUMBERS, press All the settings are cleared to defaults Clear the Settings of the Continuous Polling Chain Dialing When all the required entries are performed, press KeyDialing, and Keypad Dialing by using Mission when you press Key before pressing 32HANDY Features Entering Setting Items Entering & Setting Items Keys used for Character Entry Entering CharactersProvides the user interface for entering numeric characters Special Character Table Entering Characters Example Enter Chicago Entering CharactersPress key while pressing the key Keys To enter Press To quit character entry Press While pressing Correct Entered CharactersPress the key to delete hicago Then While pressing Key Press the key to delete the D One Touch Numbers Entering the Remote FAX NumberEntering to TEL List Abbreviated Dial Numbers Key To select 5.COMM. OPTIONS, press Has two or more faxes optional setting and pressEntering the Remote FAX Number Entering Abbreviated Dialer Registration Press Key To select 5. Quality TX, press To select 2. Delayed COMM, pressTo select 3. TX REPORT, press To select 4. Line MONITOR, press Digits and press the key To select 6. SUBADDRESS, press Displaying the Group Numbers Menu Groups Number Registration Press Key Press the key to return to the initial screen for FAX Modify the Remote Station Correcting Groups Modify the Remote Station Press Key Complete modifying Groups Enter the ABB. Number and pressPress ONE Touch key Complete modifying Remote Station 16ENTERING & Setting Items Deleting Groups To select 1. YES pressPress the key to return the initial screen for FAX By pressing Entering Various FunctionsTerminal ID Entry Enter your telephone number and press Dial Type Entry Enter any Delete Access Digit numberDisplay the Dial Type Menu Press then Select your dial type Enter the digits for obtain public line Select the Access TypeEntering Various Functions Exchange Type Entry EU Model only Temporary Line Monitor Change For details on how to place the originals on the glass SeeSelect 1.OFF or 2.ON to change the setting Line Monitor Display the ECM Menu Press then Select the ECM option Receive Interval SettingTo turn ECM to OFF, press To turn ECM to ON, press Temporary ECM Change Press the key Place the original Select the Image Density Default Setting for Document ModeDisplay the Redial Mode Menu Press Then Select the Document Mode Redial Mode Setting To select Memory TX OFF, press To select Memory TX ON, press Default Setting for Memory Transmission Temporary Security TX Change Security TX Transmission Setting Cover Sheet Registration Enter the Remote FAX Name and press the key Attaching or Printing Cover Sheet Cover Sheet Format Displaying the Recovery TX Menu Press Then Setting Recovery TransmissionSelect the Recovery Transmission option Using the key, you can delete the job stored for resending Sending Recovery TransmissionUsing the or key, select the job to be resent Using the key, you will confirm the detailed information TTI Transmit Terminal ID Print Setting Select the Memory Full option Send After Scan Default SettingTo delete the pages that have been scanned, press Enabling or Disabling Send After Scan Temporarily Account Codes Enterkey. the 4-digit Account Code and press Account Code Entry Separator Page Setting Secure RX Security Code Setting To enter the Start TIME, press Secure RX Activation Period SettingEnter the Start Time and press the key For example, to select 03.MONDAY, press To enter the END TIME, pressSet Secure RX option for each day Enter the END Time and press the key To start manual activation, press Secure RX Manual ActivationPress the key on the Function key panel Secure RX Print Reception Discard Setting Reception Reduction SettingTo set Discard to OFF, press To set Discard to ON, press Privileged Reception To print the RTI, press LT size or up RTI Remote Terminal ID Print SettingDisplaying the RTI Menu Press Then Select the RTI option To not print the RTI, press Select the Long Original option Long Original Setting Load the original on the document feeder Setting the Page CountPress Key to display the COMM. Options Enter the Pin Code and press the key Enter the number of remote FAX using the DialPin Mask Keypad Press Key on the Function key panel Sub-Address Transmission PasswordFor details on how to place the originals on the glass Dialing with Sub-address Select one of the following operations from the menu Remote Mailbox List & Report Options SettingOutputting Lists & Reports Reservation to Local Mailbox If Auto is selected Select the manual output optionSelect the automatic journal option If Manual is selected Select the option for A5/ST-R size print Outputting Lists & Reports To not print an image of the facsimile document on Select the option for first page image To always print a Report whenever a document is Relay Originator Report Always 2.ON Error 3.OFF To select the Local Mailbox, press Select on or OFF for the Reception ListTo send an image of the facsimile document, press Select the Job type for Reception List printing Press the key Select a Desired List List and Report Printing ProcedureDepartment Code List Tel List Press the key To select 7.MENU LIST, press Function ListMailbox/Relay Box List Fax Option List Manual Print always available see List and Report Print FormatTransmission/Reception Journal Auto Print available if programmed see 62ENTERING & Setting Items 16 x 300 dpi Error code Result OK Successful NG Failure Auto Print if programmed see Transmission Report Memory Transmission Report Multi-Address Transmission Report Page Multi-Polling Report Page Relay Transmission Originator Report Relay Station Report Relay Transmission Relay Station Report Page Relay Transmission Relay End Terminal Report Other indications Your own station Department Control List Reservation List 78ENTERING & Setting Items FAX NUMBER/E-MAIL Address Alphabetical Sort List ON/OFF Abbreviated Dial Number ListPage Group Number List One Touch Number List 84ENTERING & Setting Items FAX Option List 86ENTERING & Setting Items Memory Reception File NBR Type From Date Time Power Failure List 88ENTERING & Setting Items Troubleshooting 2TROUBLESHOOTING When the Graphic Symbols Flash Troubleshooting Error Message Troubleshooting Replace process unit Transmission Trouble Reception Trouble Document again Error Codes Printed on ReportsAgain Remote Service 2REMOTE Service RDC Remote Diagnosis Configuration RDC Remote Diagnosis Configuration Service Automatic Supplies Order Automatic Supplies Order Setting Specifications 2SPECIFICATIONS 9600/7200/4800/2400 bps Encoding System Specifications 4SPECIFICATIONS Index Entering Characters Entering One Touch Dialer Registration Canceling transmissions During scanningIndex Abbreviated Dial Number List Abbreviated Dialing Manual Image Density Mode Features of the e-STUDIO16/20/25For details on how to specify remote FAXes How to Set Image Density How to Set Image Quality Mode Sending a Document to a Mailbox Remote Hub Sending a Tone TTI Transmit Terminal ID Print Setting Turnaround PollingIndex Printing a Document from Mailbox Local Hub When a Power Failure Occurs When the Graphic Symbols Flash Index GD-1060 E1-17041C