User’s Manual 9-13
Troubleshooting

USB mouse

Fingerprint Sensor
Problem Procedure
On-screen pointer does
not respond to Pad
operation
The system might be busy. If the pointer is
shaped as an hourglass, wait for it to resume its
normal shape and try again to move it.
Make sure the mouse is properly connected to
the USB port.
Double-tapping does
not work
Try changing the double-click speed setting in
the mouse control utility.
1. Open the Control Panel, select the Printers
and Other Hardware icon and press Enter.
2. Select the Mouse icon and press Enter.
3. Click the Buttons tab.
4. Set the double-click speed as instructed and
click OK.
The mouse pointer
moves too fast or too
slow
Try changing the speed setting in the mouse
control utility.
1. Open the Control Panel, select the Printers
and Other Hardware icon and press Enter.
2. Select the Mouse icon and press Enter.
3. Click the Pointer Options tab.
4. Set the speed as instructed and click OK.
The mouse pointer
moves erratically
The mouse might be dirty. Refer to your mouse
documentations for instructions on cleaning.
If problems persist, contact your dealer.
Problem Procedure
Reading of the
fingerprint was not
successful.
Please try again using the correct posture. Refer
to Using the Fingerprint Sensor in Chapter 4,
Operating Basics.
Try the recognition process again using another
enrolled finger.