Troubleshooting Routing

This chapter covers the following topics:

ƒBasic Troubleshooting

ƒGetting Help

ƒAdditional Routing Considerations

Basic Troubleshooting

If images are not arriving as expected at a routing destination, perform the following steps:

If…

Then…

 

 

This is the first time that routing

Verify that all configuration steps described in this document

software is being used

have been completed. Configuration checklists are available

 

in Appendix A.

 

 

 

Exams are not being routed or

1

Check the Image Gateways and verify that they are

are being routed incorrectly

 

processing images.

 

2

Attempt to re-send images by running the “Re-Queue all

 

 

failed entries in the Transmission Queue” option (Routing

 

 

Gateway menu shortcut: 3, 8).

 

3

Review the routing log files to determine if the images

 

 

were transmitted successfully (if you have just used the

 

 

re-queue failed entries option, wait 15-20 minutes before

 

 

opening the log files).

 

4

Review the contents of the routing rules file (Route.dic).

 

 

The routing software cannot

Verify that the network connection being used is available

connect to the destination

and set up properly. If the destination is an Imaging

 

destination, refer to the steps for testing folders on page 29.

 

 

The log files indicate an invalid

Contact the receiving site and verify that the correct user

username or password.

name and password is being used by the routing software.

 

 

 

Getting Help

If additional assistance is needed, contact your Imaging Coordinator or local support staff.

If the problem cannot be resolved locally, open a help desk ticket, or contact the National Help Desk between 8:00AM and 6:00PM Eastern time, Monday through Friday, at 1-888-596-4357.

Urgent after-hours service requests can be directed to the Expertise Center at 1-800-299-7282.

April 2006

VistA Imaging V. 3.0, Patch 18

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Vista Imaging Vista Routing manual Troubleshooting Routing, Basic Troubleshooting, Getting Help, If… Then…