
Troubleshooting Routing
This chapter covers the following topics:
Basic Troubleshooting
Getting Help
Additional Routing Considerations
Basic Troubleshooting
If images are not arriving as expected at a routing destination, perform the following steps:
If… | Then… | |
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This is the first time that routing | Verify that all configuration steps described in this document | |
software is being used | have been completed. Configuration checklists are available | |
| in Appendix A. | |
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Exams are not being routed or | 1 | Check the Image Gateways and verify that they are |
are being routed incorrectly |
| processing images. |
| 2 | Attempt to |
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| failed entries in the Transmission Queue” option (Routing |
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| Gateway menu shortcut: 3, 8). |
| 3 | Review the routing log files to determine if the images |
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| were transmitted successfully (if you have just used the |
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| opening the log files). |
| 4 | Review the contents of the routing rules file (Route.dic). |
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The routing software cannot | Verify that the network connection being used is available | |
connect to the destination | and set up properly. If the destination is an Imaging | |
| destination, refer to the steps for testing folders on page 29. | |
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The log files indicate an invalid | Contact the receiving site and verify that the correct user | |
username or password. | name and password is being used by the routing software. | |
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Getting Help
If additional assistance is needed, contact your Imaging Coordinator or local support staff.
If the problem cannot be resolved locally, open a help desk ticket, or contact the National Help Desk between 8:00AM and 6:00PM Eastern time, Monday through Friday, at
Urgent
April 2006 | VistA Imaging V. 3.0, Patch 18 | 65 |