Vista Imaging Vista Routing manual Troubleshooting Routing, Basic Troubleshooting, Getting Help

Troubleshooting Routing

This chapter covers the following topics:

ƒBasic Troubleshooting

ƒGetting Help

ƒAdditional Routing Considerations

Basic Troubleshooting

If images are not arriving as expected at a routing destination, perform the following steps:

If…	Then…
This is the first time that routing	Verify that all configuration steps described in this document
software is being used	have been completed. Configuration checklists are available
	in Appendix A.
Exams are not being routed or	1	Check the Image Gateways and verify that they are
are being routed incorrectly		processing images.
	2	Attempt to re-send images by running the “Re-Queue all
		failed entries in the Transmission Queue” option (Routing
		Gateway menu shortcut: 3, 8).
	3	Review the routing log files to determine if the images
		were transmitted successfully (if you have just used the
		re-queue failed entries option, wait 15-20 minutes before
		opening the log files).
	4	Review the contents of the routing rules file (Route.dic).
The routing software cannot	Verify that the network connection being used is available
connect to the destination	and set up properly. If the destination is an Imaging
	destination, refer to the steps for testing folders on page 29.
The log files indicate an invalid	Contact the receiving site and verify that the correct user
username or password.	name and password is being used by the routing software.

Getting Help

If additional assistance is needed, contact your Imaging Coordinator or local support staff.

If the problem cannot be resolved locally, open a help desk ticket, or contact the National Help Desk between 8:00AM and 6:00PM Eastern time, Monday through Friday, at 1-888-596-4357.

Urgent after-hours service requests can be directed to the Expertise Center at 1-800-299-7282.

April 2006 VistA Imaging V. 3.0, Patch 18 65