Troubleshooting
•Client Problems: Client problems include job submission problems with no message displayed at the client workstation.
•Graphical User Interface (GUI) problems: GUI icons or windows do not appear correctly, do not operate correctly, or disappear suddenly.
•Print quality: The output from the printer contains image defects such as deletions, problems with lines, missing images, smudges, shading, or text problems.
•Font problems: The output from the printer contains font defects, such as incorrect character spacing, jagged characters, text running off the page, or sentences running into each other.
•Inoperable system: The inoperable system has experienced an unrecoverable software error due to a job or operator action.
•Job flow: Jobs sent from the client are not received at a printer queue.
•Job integrity: The output from the printer is not as expected; it may have missing pages, missing data, incorrect page orientation, incorrectly ordered sets, or job attribute inconsistencies.
•PDL problem: To isolate these problems the system administrator may ask the job submitters when they are experiencing problems with printing.
•Process problems: A process was followed incorrectly or unintentionally.
•Productivity and performance: The job takes an excessive amount of time to complete.
•Save problems: A job is submitted from a client with a Save destination, but the job is not saved.
SNMP problems
If there is no response from the agent to the browser, one or all of the following steps can be taken:
1.Log in as root.
2.# prstat
This shows whether the agent is running or not. It may be that processes are consuming processor time. Normally you should see that the agent is taking up less than 1%.
3.ps -ef grep agent
This indicates if the agent is alive. The number 9252 is important for the pstack command below (the number varies).
root 9252 9221 0 16:36:00 consoler 0:08 /opt/XRX/XRX/snmp/ agent
4.pstack 9252
System Guide | 7- 3 |
