Xerox 701P25032 manual Editor problems, Restore password

Troubleshooting

Editor problems

For problems with the Editor, diagnostic and troubleshooting should start with the Editor. The following is the command that validates that the Editor is “alive”:

ps -efgrep XRXuiEdit

The administrator may be able to isolate the problem by monitoring the XRXuiEdit process operations and following these steps:

1.Login as root.

2.Kill XRXuiEdit and GUI process.

3.Copy the updated executable class file over to the system:

4.opt/XRXnps/XRXuiEdit/bin/pdfView Edit/*.class files and

5.opt/XRXnps/XRXuiEdit/bin/pdfParser/*.class files.

6.Restart the Xerox FreeFlow Print Server GUI using./ startGUI command.

7.Verify the /opt/XRXnps/logs/ui_logs from a terminal window to monitor its output message.

Restore password

To restore the default password if an operator or system administrator forgets the system password, perform the following:

1.Open a terminal window.

Logon as the root user by typing su and select <Enter>.

2.Enter the password and select <Enter>.

3.At the prompt (#), enter the following: cd /opt/XRXnps/ XRXui61XX/data and select <Enter>.

4.Type: ls -laand select <enter>.

5.Delete the files “.npw” and “.sum” by typing rm .npw .sum and selecting <enter>.

6.Open the System menu and select [Logon]. Select the desired user type and enter the password. Select <OK>.

7.An error message displays, “A problem was detected in the password file.” Select <OK> and retype the default password again and select <OK>.

8.A message displays in the main window which reads, “Missing password file recreated.”

9.Select on the “missing password file” recreated message. A pop-up window displays the service code C03-501. Another message is displayed which reads, “The missing password file has been recreated. All current passwords are now valid. Contact the system administrator to install operator and system administrator passwords.”

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