Troubleshooting
Gateway problems
Gateway logs reveal how the data is being received by the system.
/opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway)
/opt/XRXnps/log/XLP.Debug.Log
/opt/XRXnps/log/Socket.Debug.Log
PDL problems
If a problem exists with a PDL job, the System Administrator can ask the job submitter specific questions to identify the problem. Possible questions that may help are the following:
•What printer driver was used to create the file?
•What application was used to create the file?
•Do all applications create this file format?
•Have you tried to use a different printer driver? If not, do so to conclude if it also creates problems.
•Has the file printed previously on a different printer?
•Was the file recreated and resubmitted?
•Have you checked to see if the destination queue is accepting files? Were the resources adequate?
•Did this file or a similar file print on a previously installed version of the system software?
PostScript problems
The following questions may be helpful to ask when trying to isolate a PostScript problem:
•What printer driver was used to create the file?
•What client/application was used to create the file?
•Was the file recreated and resubmitted with a different driver? What was the result?
•Is there a printed PostScript error page, and what errors were listed?
•Is the queue faulted, or is it accepting jobs?
•Did this file or a similar file print on a previously installed version of the system software?
•Will the job print on any other PostScript printers?
•Does the PostScript file distill properly using Acrobat Distiller?
TIFF problems
The following questions may be helpful to ask when trying to isolate a TIFF problem:
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