Zebra Technologies 79695L-002 Troubleshooting Checklists

114Troubleshooting Troubleshooting Checklists

Troubleshooting Checklists

If an error condition exists with the printer, review this checklist:

Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 83.

Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 83.

Are you experiencing problems with print quality? If yes, see Print Quality Problems on page 119.

Are you experiencing communications problems? If yes, see Communications Problems on page 123.

If the labels are not printing or advancing correctly, review this checklist:

Are you using the correct type of labels? Review the types of label in Types of Media on page 33.

Are you using a label that is narrower than the maximum print width? See Set Print Width on page 74.

Review the label- and ribbon-loading illustrations in Load Media on page 41 and Load Ribbon on page 55.

Does the printhead need to be adjusted? See Adjust Printhead Pressure on page 61 for more information.

Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity on page 83 for more information.

If none of the above suggestions correct the problem, review this checklist:

Perform one or more of the self-tests given in Printer Diagnostics on page 131. Use the results to help identify the problem.

If you are still having problems, see Contacts on page 11 for customer support information.

79695L-002 Rev. A

Z Series®/RZ™ Series User Guide

6/6/08

Contents

Z Series®/RZ™ Series User Guide © 2008 ZIH Corp Proprietary Statement Product Improvements Liability Disclaimer Limitation of Liability Declaration of Conformity Compliance Information FCC Compliance Statement FCC Radiation Exposure Statement (for printers with radios or RFID encoders) Canadian DOC Compliance Statement Contents Page Page Page About This Document Who Should Use This Document How This Document Is Organized Contacts Web Site The Americas Europe, Africa, Middle East, and India Asia Pacific Document Conventions ZTools bin Illustration Callouts Figure 1 • Sample Figure with Callouts Page Introduction External View Figure 3 • Rear of Printer Power switch (O = off, I = on) Serial port AC power connector Internal wired print server port Printer Media Compartment Control Panel Control Panel Buttons Control Panel Lights Printer Language Modes Firmware Downloads Additional Printer Language Information Printer Setup Before You Begin Handling the Printer Unpack and Inspect the Printer Store the Printer Ship the Printer Select a Site for the Printer Select a Surface Provide Proper Operating Conditions Allow Proper Space Provide a Data Source Select a Data Communication Interface Data Cables and Wireless Cards Connect the Printer to the Computer or Network Table 6 • Connecting the Printer to a Computer or Network Table 6 • Connecting the Printer to a Computer or Network (Continued) Connect the Printer to a Power Source Power Cord Specifications Types of Media Table 7 • Roll and Fanfold Media Non-Continuous Roll Media Fanfold Media Continuous Ribbon Overview When to Use Ribbon Coated Side of Ribbon outside inside Ribbon Scratch Test To perform a ribbon scratch test, complete these steps: Operations Print Modes and Printer Options Print Mode Descriptions and Printer Requirements Media Paths Table 9 • Media Paths for Print Modes with Various Printer Options (Continued) Media Path Cutter or Cutter (shown with an optional catch Load Media Beginning Steps for all Print Modes and Printer Options Page Page Additional Steps for Tear-OffMode Additional Steps for Peel-OffMode (with or without Liner Take-Up) Page Page (No additional steps for the liner take-upoption.) g.Tighten the thumbscrew on the rewind media guide Close the peel assembly using the peel-offmechanism release lever 7.Slide in the media guide until it touches the outer edge of the media 9.Close the printhead assembly Additional Steps for Cutter or Delayed Cut Mode Additional Steps for Rewind Mode Page Page Page Load Ribbon To load ribbon, complete these steps: 1.Set the ribbon supply spindle for normal or low tension To place the ribbon supply spindle in the normal position low-tension Page Page Remove Used Ribbon Calibrate the Printer Auto Calibration Manual Calibration Adjust Printhead Pressure Table 11 • ZM600 and RZ600 Printhead Pressure Configuration Setup Mode Enter and Use Setup Mode Exit Setup Mode Change Password-ProtectedParameters Default Password Value ^KP Disable the Password Protection Feature ^KPx Print a Configuration Label Print a Network Configuration Label Standard Control Panel Parameters Table 12 • Printer Parameters (Page 2 of 26) Adjust Print Speed Table 12 • Printer Parameters (Page 3 of 26) Adjust the Tear-OffPosition Figure 13 • Tear-OffPosition Adjustment Table 12 • Printer Parameters (Page 4 of 26) Select Print Mode APL-Donly Set APL-DCompatibility Mode Set APL-DControl Codes ^LLxxxx Table 12 • Printer Parameters (Page 6 of 26) Select Print Method Set Print Width Table 13 • Print Width Ranges and Maximum Values 200 dpi ZPL, EPL, APL-I Set Maximum Label Length Figure 14 • Label Length Table 12 • Printer Parameters (Page 8 of 26) Set Early Warning for Maintenance EARLY WARNING MAINTENANCE OFF Set Printhead Cleaning Interval for Early Warning Table 12 • Printer Parameters (Page 9 of 26) Set Printhead Life for Early Warning WARNING REPLACE HEAD Reset Printhead Life Counter for Early Warning View Non-ResettableCounter Table 12 • Printer Parameters (Page 10 of 26) Print Counter Readings ZPL, EPL, APL-D List Fonts PRINT Table 12 • Printer Parameters (Page 11 of 26) List Formats List Setup Print Software Configuration Label Print Hardware Configuration Label Table 12 • Printer Parameters (Page 12 of 26) Print Quality Test Label Print Pitch Test Label List Network Settings ZPL, EPL Table 12 • Printer Parameters (Page 13 of 26) Print Stored APL-IFormat Format Memory Card OPT:MEM ARE YOU SURE Table 12 • Printer Parameters (Page 14 of 26) Initialize Flash Memory INITIALIZE FLASH INITIALIZE FLASH prompt INITIALIZING MEMORY COMPLETED Table 12 • Printer Parameters (Page 15 of 26) Calibrate Media and Ribbon Sensor Sensitivity Use this procedure to adjust sensitivity of media and ribbon sensors To perform a media and ribbon sensor calibration: LOAD BACKING Table 12 • Printer Parameters (Page 16 of 26) Set Parallel Communications Set Serial Communications Set Baud Table 12 • Printer Parameters (Page 17 of 26) Set Data Bits Set Parity Set Host Handshake Table 12 • Printer Parameters (Page 18 of 26) Send APL-IStatus Response Set Protocol ZEBRA ACK_NAK Table 12 • Printer Parameters (Page 19 of 26) Set Communications Mode Set Control Prefix Character Set Format Prefix Character Table 12 • Printer Parameters (Page 20 of 26) Set Delimiter Character Select ZPL Mode Table 12 • Printer Parameters (Page 21 of 26) Select Media Power-UpOption This parameter sets the action of the media when you turn on the printer Default Value (non-RFIDprinters): CALIBRATION CALIBRATION ~JS Table 12 • Printer Parameters (Page 23 of 26) Adjust Left Position Set Reprint Mode Table 12 • Printer Parameters (Page 24 of 26) See next column View Sensor Settings Select Format Convert Table 12 • Printer Parameters (Page 25 of 26) Select Idle Display Set Real-TimeClock (RTC) Date IDLE DISPLAY Set RTC Time Table 12 • Printer Parameters (Page 26 of 26) Select the Display Language Additional Control Panel Parameters RFID Control Panel Parameters ^RS ^HR Table 14 • RFID Parameters (Page 3 of 4) View or Change RFID Write Power RFID WRITE PWR RFID Error Status RFID ERR STATUS Table 14 • RFID Parameters (Page 4 of 4) Read and Display RFID Tag Data RFID TAG DATA NO DATA Page Routine Maintenance Replacing Printer Components Ordering Replacement Parts Recycling Printer Components Lubrication Cleaning Schedule and Procedures Clean the Exterior Clean the Printhead and Platen Roller To clean the printhead and platen roller, complete these steps: 1.Open the printhead assembly 2.Remove the media and ribbon Page Clean the Media Compartment and Sensors Clean the Cutter Module See Figure 18 • Cleaning the Cutter Module 5.Replace the cutter shield Routine Maintenance for the Rewind Option Remove Printed Labels or Liner from the Rewind Spindle Page Adjust Media Alignment for Rewind Option Troubleshooting Troubleshooting Checklists LCD Error Messages Table 16 • LCD Error Messages (Continued) RIBBON IN FAULT Page (function) Print Quality Problems Table 17 • Print Quality Problems (Continued) Wrinkled ribbon Printing too light or too dark over the entire label Vertical drift in top-of-formposition Vertical image or label drift The bar code printed Calibration Problems Communications Problems Ribbon Problems RFID Problems Table 21 • RFID Problems (Continued) Poor yields. Too many RFID tags per roll are voided The printer stops at The DATA light flashes indefinitely after you attempt to download printer or reader firmware Miscellaneous Printer Problems Table 22 • Miscellaneous Printer Problems (Continued) Changes in parameter settings did not take effect While in Peel-Off The printer locks up while running the Power-OnSelf Test The printer prints VOID on every label Printer Diagnostics Power-OnSelf Test CANCEL Self Test PAUSE Self Test FEED Self Test Figure 22 • Bar Code Darkness Comparison Table 23 • Judging Bar Code Quality Too dark Slightly dark “In-spec” Slightly light FEED and PAUSE Self Test Communications Diagnostics Test Sensor Profile Page Specifications General Specifications Printing Specifications Page Media Specifications Ribbon Specifications Printer Options Page Index Cutter Jam HEAD COLD message HEAD ELEMENT BAD HEAD TOO HOT odometer operating conditions, 26 options OUT OF MEMORY PAPER OUT message, 116 parallel port setting parallel communications, 84 parity setting RIBBON OUT THERMISTOR FAULT Page Zebra Technologies International, LLC Zebra Technologies Europe Limited Zebra Technologies Asia Pacific, LLC Part Number: 79695L-002Rev. A © 2008 ZIH Corp