Zebra Technologies 79695L-002 Calibration Problems, registration, Loss of printing, Excessive vertical, drift in top-of-form, Auto Calibrate failed, registration on labels

122Troubleshooting Calibration Problems

Calibration Problems

Table 18 identifies problems with calibration, the possible causes, and the recommended solutions.

Table 18 • Calibration Problems

Problem	Possible Cause	Recommended Solution
Loss of printing	The platen roller is dirty.	Clean the platen roller according to the
registration on labels.		instructions in Clean the Printhead and Platen
Excessive vertical		Roller on page 104.
drift in top-of-form
	Media guides are positioned	Ensure that the media guides are properly
registration.
	improperly.	positioned.
	The media type is set	Set the printer for the correct media type
	incorrectly.	(gap/notch, continuous, or mark). See Set Media
		Type on page 73.
	The media is loaded incorrectly.	Load media correctly. See Load Media
		on page 41.
Auto Calibrate failed.	Media or ribbon is loaded	Ensure that media and ribbon are loaded
	incorrectly.	correctly.
	The sensors could not detect the	Manually calibrate the printer. See Calibrate
	media or ribbon.	Media and Ribbon Sensor Sensitivity on page 83.
	The sensors are dirty or	Ensure that the sensors are clean and that media
	positioned improperly. The	is positioned properly.
	sensors are dirty, or media is
	positioned improperly for the
	sensors to detect.
	The media type is set	Set the printer for the correct media type
	incorrectly.	(gap/notch, continuous, or mark). See Set Media
		Type on page 73.

79695L-002 Rev. A Z Series®/RZ™ Series User Guide 6/6/08