Zebra Technologies 79695L-002 Ribbon Problems, ribbon, detect when the, ribbon runs out, Broken or melted, loaded correctly, loaded correctly, even though it is, In thermal transfer

124Troubleshooting Ribbon Problems

Ribbon Problems

Table 20 identifies problems that may occur with ribbon, the possible causes, and the recommended solutions.

Table 20 • Ribbon Problems

Problem	Possible Cause	Recommended Solution
Broken or melted	Darkness setting too high.	1. Reduce the darkness setting.
ribbon		2. Clean the printhead thoroughly.
The printer does not	The printer was calibrated	Calibrate the printer, this time using ribbon, or
detect when the	without ribbon. Later, ribbon	load printer defaults. See Calibrate Media and
ribbon runs out.	was inserted without the user	Ribbon Sensor Sensitivity on page 83.
	recalibrating the printer or
In thermal transfer
	loading printer defaults.
mode, the printer did
not detect the ribbon
even though it is
loaded correctly.
The ribbon light is on	The printer was not calibrated	Perform the calibration procedure in Calibrate
even though ribbon is	for the label and ribbon being	Media and Ribbon Sensor Sensitivity on page 83.
loaded correctly.	used.

79695L-002 Rev. A Z Series®/RZ™ Series User Guide 6/6/08