Troubleshooting 125

RFID Problems

RFID Problems

Table 21 identifies problems that may occur with RFID printers, the possible causes, and the recommended solutions. For more information about RFID, refer to the RFID Programming Guide. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.

Table 21 • RFID Problems

Problem

Possible Cause

Recommended Solution

 

 

 

The RFID-enabled

The printer is not calibrated for

Manually calibrate the printer (see Calibrate

printer voids every

the RFID label being used.

Media and Ribbon Sensor Sensitivity

label.

 

on page 83)

 

 

 

 

The printer is set for the wrong

Set the correct tag type. Refer to the RFID

 

tag type.

Programming Guide for instructions.

 

 

 

 

 

The printer is unable to

1.

Turn off (O) the printer.

 

communicate with the RFID

2.

Wait 10 seconds.

 

reader.

3. Turn on (I) the printer.

 

 

 

 

4. If the problem persists, you may have a bad

 

 

 

RFID reader or a loose connection between

 

 

 

the RFID reader and the printer. Contact

 

 

 

Technical Support or an authorized Zebra

 

 

 

RFID service technician for assistance.

 

 

 

 

The settings are incorrect in

The software settings override the printer

 

your label designer software.

settings. Make sure that the software and printer

 

 

settings match.

 

 

 

 

You are using an incorrect

Do one or more of the following as necessary:

 

programming position,

• Check the programming position being used

 

particularly if the tags being

 

with the ^RS command, or the program

 

used are within printer

 

 

 

position setting in your label designer

 

specifications.

 

software. If the position is incorrect, change

 

 

 

the setting. Refer to the RFID Programming

 

 

 

Guide for more information.

 

 

•

Select RESTORE for the RFID TAG

 

 

 

CALIB parameter (refer to the RFID

 

 

 

Programming Guide for instructions).

 

 

 

 

You are sending RFID ZPL

Refer to the RFID Programming Guide for more

 

commands that are incorrect.

information about the ZPL commands for RFID.

 

 

 

 

Radio frequency (RF)

Do one or more of the following as necessary:

 

interference from another RF

• Move the printer away from fixed RFID

 

source.

 

readers or other RF sources.

 

 

• Make sure that the media door is closed at all

 

 

 

times during RFID programming.

 

 

 

 

6/6/08

Z Series®/RZ™ Series User Guide

79695L-002 Rev. A