Troubleshooting 115

LCD Error Messages

LCD Error Messages

The LCD displays messages when there is an error. See Table 16 for LCD errors, the possible causes, and the recommended solutions.

Table 16 • LCD Error Messages

 

LCD Display/

Possible Cause

Recommended Solution

 

Printer Condition

 

 

 

 

 

 

 

 

 

 

 

The printhead was replaced with

Install a genuine Zebra™ printhead.

 

ERROR CONDITION

 

 

 

one that is not a genuine Zebra™

 

 

INVALID HEAD

 

printhead.

 

 

The ERROR light flashes.

 

 

 

 

 

 

 

 

 

 

In thermal transfer mode, ribbon is

Load ribbon correctly. See Load

 

ERROR CONDITION

 

 

 

not loaded or incorrectly loaded.

Ribbon on page 55.

 

RIBBON OUT

 

 

 

In thermal transfer mode, the

1. Load ribbon correctly. See Load

 

 

 

 

The printer stops; the

ribbon sensor is not detecting

Ribbon on page 55.

 

ribbon that is loaded incorrectly.

2. Calibrate the sensors. See

 

ERROR light flashes.

 

 

 

 

Calibrate Media and Ribbon

 

 

 

 

Sensor Sensitivity on page 83.

 

 

 

 

 

 

 

 

In thermal transfer mode, media is

1. Load media correctly. See Load

 

 

 

blocking the ribbon sensor.

Media on page 41.

 

 

 

 

2. Calibrate the sensors. See

 

 

 

 

Calibrate Media and Ribbon

 

 

 

 

Sensor Sensitivity on page 83.

 

 

 

 

 

 

 

 

In thermal transfer mode, the

1. Print a sensor profile. See Print

 

 

 

printer did not detect the ribbon

Sensor Profile on page 82. The

 

 

 

even though it is loaded correctly.

ribbon out threshold (marked by

 

 

 

 

the word RIBBON) is likely too

 

 

 

 

high, above the black area that

 

 

 

 

indicates where the ribbon is

 

 

 

 

detected.

2. Calibrate the sensors or load printer defaults. See Calibrate Media and Ribbon Sensor Sensitivity on page 83 or LOAD DEFAULTS on page 65.

6/6/08

Z Series®/RZ™ Series User Guide

79695L-002 Rev. A