Manuals / ZyXEL Communications / Computer Equipment / Network Router

ZyXEL Communications Prestige 128MH PSTN Router/Hub, Chapter, Troubleshooting, Index

Models: 128MH

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Prestige 128MH PSTN Router/Hub

Chapter 14
Troubleshooting
14.1	Problems Starting Up the Prestige	14-1
14.2	Problems With the WAN Ports	14-2
14.3	Problems with the LAN Interface	14-2
14.4	Problems Connecting to a Remote Node or ISP	14-3
14.5	Problems Connecting to a Remote User	14-4
Index		I-1

xTable of Contents

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Contents

Prestige 128MH TOTAL INTERNET ACCESS SOLUTIONZyXEL Users ManualTrademarks CopyrightDisclaimer Prestige 128MHPrestige 128MH PSTN Router/Hub Federal Communications Commission FCC Interference StatementFCC Interference Statement Prestige 128MH PSTN Router/Hub Information for Canadian Usersiv Information for Canadian Users ZyXEL Limited Warranty ZyXEL Limited WarrantyPrestige 128MH PSTN Router/Hub FTP Information Customer SupportProduct Information Prestige 128MH PSTN Router/HubInternet Access Application Table of ContentsHardware Installation & Initial Setup Table of ContentsNovell IPX Configuration for LAN-to-LAN Remote Node Configuration for LAN-to-LANTCP/IP Configuration for LAN-to-LAN Bridge Configuration for LAN-to-LANSystem Maintenance Filter ConfigurationTelnet Configuration and Capabilities Table of ContentsPrestige 128MH PSTN Router/Hub Troubleshootingx Table of Contents ChapterPrestige 128MH PSTN Router/Hub List of FiguresList of Figures xii List of Figures PSTN Router/HubPrestige 128MH Prestige 128MH Menu 22 - SNMP ConfigurationMenu 24 - System Maintenance PSTN Router/HubPage Prestige 128MH PSTN Router/Hub List of TablesList of Tables PSTN Router/Hub Prestige 128MHxvi List of Tables About Your Router/Hub PrefaceAbout This Users Manual Structure of this Manual Orientation Map2 INTERNET ACCESS Orientation Map1 INSTALLATION 4 MANAGEMENTMAINTENANCEPage Getting to Know Your Router/Hub Chapter1.1 Prestige 128MH PSTN Bridge Router À Á Ã 1.2 Front Panel LEDs and Back Panel Ports1.2.1 Prestige 128MH Front Panel Prestige 128MH PSTN Router/HubPrestige 128MH PSTN Router/Hub 1.2.2 Front Panel LEDSIndicator LED FunctionsPrestige 128MH PSTN Router/Hub Ç Æ Å Ä Ã1.2.3 Prestige 128MH Back Panel Figure 1-2. Prestige 128MH Back Panel PortsMultiple WAN Ports 1.3 Features of Prestige 128MHEase of Installation Leased Line/Dial Back-Up SupportPAP and CHAP Security Full Network ManagementRADIUS DHCP SupportData Compression Networking CompatibilityCoporate LAN Internet Access1.4 Applications for Prestige 128MH Internet Single User AccountPSTN Network Multiprotocol/Multiport LAN-to-LAN ConnectionDial-On-Demand Branch Office LAN Coporate LANCoporate LAN Telecommuting Server / Remote AccessFigure 1-5. Telecommuting/Remote Access Application 1-10 Chapter 1 Getting to Know Your Router/HubItem Checklist Hardware Installation & Initial Setup2.1 Unpacking your Router/Hub Package Contents2.2 Additional Installation Requirements Telephone Telephone 2.3 Connect your PSTN Router/Hub2.3.1 Prestige 128MH Connections Fax FaxA Warning On Connection Cables Note on Connecting the RS-232 Cable to your Prestige128MH Step 1. Connect Your Computer and Your PrestigeStep 4. Telephone/Fax Connection Step 6. Connect the Power Adapter to your PrestigeStep 3. Connect the Internal 56K Modem Ports Step 5. Connect an Ethernet Cable to your Prestige2.4 Power On Your Prestige Step 1. Initialize SMTStep 2. Enter Password Login Screen2.5 Navigating the SMT Interface Table 2-2. Main Menu CommandsPrestige 128MH PSTN Router/Hub System Management Terminal Interface SummaryChapter 2 Hardware Installation & Initial Setup Figure 2-4. SMT Main Menu2.6 Configure the SMT Password Figure 2-5. Menu 23 - System SecurityNote on Password Display 2.7 General Setup Figure 2-7. Menu 1 - General SetupNote on Bridge Note on Route IP, IPX Protocols and BridgeGeneral Setup Menu Fields 2.8.1 Prestige 128MH WAN Port Setup 2.8 WAN SetupNote on WAN Setup Figure 2-8. Menu 2 - WAN Port Setup Figure 2-9a. Menu 2.1 - Async WAN Port Setup for Serial WAN PortAsync WAN Port Setup Menu Fields 2-16 Chapter 2 Hardware Installation & Initial SetupNote the default AT command string at&s95=1 for dial-up Async WAN Port Setup Menu Fields continuedChapter 2 Hardware Installation & Initial Setup Prestige 128MH2.8.2 Advanced WAN Port Setup Figure 2-10. Menu 2.1.1 - Advanced WAN Port SetupDefault Advanced WAN Port Setup AT Commands FieldsChapter 2 Hardware Installation & Initial Setup Prestige 128MH PSTN Router/HubDefault Advanced WAN Port Setup Call Control Parameters2-20 Chapter 2 Hardware Installation & Initial Setup Prestige 128MH PSTN Router/HubFigure 2-11. Menu 3 - Ethernet Setup 2.9 General Ethernet SetupFigure 2-12. Menu 3.1 - General Ethernet Setup 2.10 Protocol Dependent Ethernet Setup 2-22 Chapter 2 Hardware Installation & Initial SetupAbout the Internet Internet Access Application3.1 IP Addresses and the Internet IP AddressesNote on IP Address Assignment IP Subnet MaskSubnet Mask Notation continued Examples of IP Subnet MasksNote on IP Address Assignment Private IP AdressesAssigning IP Addresses Table 3-3. Private Networks IP Addresses3.2 Route IP Setup Figure 3-1. Menu 1 - General Setup3.3 TCP/IP Ethernet Setup and DHCP Figure 3-2. Menu 3.2 - TCP/IP and DHCP Ethernet SetupChapter 3 Internet Access Application Note on DHCPDHCP Ethernet Setup Menu Fields Prestige 128MH PSTN Router/HubPrestige 128MH PSTN Router/Hub TCP/IP Ethernet Setup Menu Fields3-8 Chapter 3 Internet Access Application Field3.4 Internet Access Configuration specified as Leased in Menu 2.1 - Async WAN Port Setup Internet Access Setup Menu Fields3-10 Chapter 3 Internet Access Application Prestige 128MH PSTN Router/HubPrestige 128MH Internet Access Setup Menu Fields continuedChapter 3 Internet Access Application PSTN Router/Hub3.5 Single User Account INTERNET3.5.1 Advantages of SUA 3.5.2 Configuration for Single User Account Figure 3-5. Menu 4 - Internet Access Setup for Single User Account3.6 Configuring Backup ISP Accounts 3.6.1 Configure a Backup ISP3.6.2 To Switch ISP Figure 3-6. Menu 11.4 - Remote Node Script 3.7 Editing Script OptionsRemote Node Script Menu Fields Page Telecommuting RADIUS Authentication section in Chapter 11 - System SecurityChapter Coporate LAN 4.1 TelecommutingTelecommuter Remote User Remote Network see Chapter 5 - Remote Node Configuration for LAN-to-LAN4.2 Dial-In Server Application Local Network4.3 Default Dial-In Setup Figure 4-3. Menu 13 - Default Dial-in SetupPSTN Router/Hub Default Dial-in Setup FieldsPrestige 128MH Chapter 4 TelecommutingPSTN Router/Hub Default Dial-in Setup Fields continuedPrestige 128MH 4-6 Chapter 4 TelecommutingPSTN Router/Hub Default Dial-in Setup Fields continuedPrestige 128MH Chapter 4 TelecommutingFigure 4-4. Menu 14 - Dial-in User Setup 4.4 Dial-In Users SetupFigure 4-5. Menu 14.1 - Edit Dial-in User Chapter 4 Telecommuting Prestige 128MH PSTN Router/HubEdit Dial-in User Menu Fields Field4.5 More on CLID Note on CLID and Modems5.1.1 Remote Node Profile Remote Node Configuration for LAN-to-LAN5.1 Remote Node Setup ChapterSwitch for Dial-up Line Application, as shown in Figure Remote Node Profile Menu Fields for Dial-up Line Applications Chapter 5 Remote Node Configuration for LAN-to-LANPrestige 128MH PSTN Router/Hub FieldField 5-4 Chapter 5 Remote Node Configuration for LAN-to-LANPrestige 128MH PSTN Router/Hub DescriptionPSTN Router/Hub Chapter 5 Remote Node Configuration for LAN-to-LANPrestige 128MH FieldField 5-6 Chapter 5 Remote Node Configuration for LAN-to-LANPrestige 128MH PSTN Router/Hub DescriptionPSTN Router/Hub Chapter 5 Remote Node Configuration for LAN-to-LANPrestige 128MH Field5.1.2 Bandwidth on Demand 5-8 Chapter 5 Remote Node Configuration for LAN-to-LAN5.1.3 Editing PPP Options Figure 5-3. Menu 11.2 - Remote Node PPP OptionsRemote Node PPP Options Menu Fields 5-10 Chapter 5 Remote Node Configuration for LAN-to-LANPrestige 128MH PSTN Router/Hub FieldPSTN Router/Hub Chapter 5 Remote Node Configuration for LAN-to-LANPrestige 128MH Remote Node PPP Options Menu Fields continued5.2.1 Leased Line Remote Node Profile Note on Backup Function for Leased Line5.2 Leased Line Connection Note on PPP Echo Request/ReplyRemote Node Profile Menu Fields for Leased Line Applications Chapter 5 Remote Node Configuration for LAN-to-LANPrestige 128MH PSTN Router/Hub 5-13for backup line only 5-14 Chapter 5 Remote Node Configuration for LAN-to-LANWAN Port Setup for backup line onlyPrestige 128MH PSTN Router/Hub Chapter 5 Remote Node Configuration for LAN-to-LANfor backup line only 5-15for backup line only 5-16 Chapter 5 Remote Node Configuration for LAN-to-LANfor backup line only for backup line onlyPSTN Router/Hub Chapter 5 Remote Node Configuration for LAN-to-LANPrestige 128MH 5-17PSTN Router/Hub 5-18 Chapter 5 Remote Node Configuration for LAN-to-LANPrestige 128MH Field5.2.2 Editing Leased Line PPP Options Page Chapter TCP/IP Configuration for LAN-to-LAN6.1 LAN-to-LAN Application Coporate LAN6.1.1 Remote Node Setup 6-2 Chapter 6 TCP/IP Configuration for LAN-to-LANRemote Network Local NetworkPrestige 128MH Remote Node Network Layer Options for a TCP/IP Configuration6-4 Chapter 6 TCP/IP Configuration for LAN-to-LAN PSTN Router/HubPSTN Router/Hub Chapter 6 TCP/IP Configuration for LAN-to-LANPrestige 128MH Field6.1.2 Static Route Setup Figure 6-4. Example of Static Routing TopologyFigure 6-5. Menu 12 - Static Route Setup Figure 6-6. Menu 12.1 - Edit IP Static RouteEdit IP Static Route Menu Fields 6-8 Chapter 6 TCP/IP Configuration for LAN-to-LANPrestige 128MH PSTN Router/Hub Field7.1.1 Frame Type Novell IPX Configuration for LAN-to-LAN7.1 IPX Network Environment 7.1.2 Network Numbers7.2 Prestige Operating in IPX Environment 7.2.1 Prestige on LAN with Server 7.3 IPX Spoofing7.2.2 Prestige on LAN without Server 7-4 Chapter 7 Novell IPX Configuration for LAN-to-LAN 7.4 IPX Ethernet SetupFigure 7-2. Menu 3.3 - Novell IPX Ethernet Setup Prestige 128MH PSTN Router/HubPrestige 128MH PSTN Router/Hub Novell IPX Ethernet Setup FieldsChapter 7 Novell IPX Configuration for LAN-to-LAN Field7-6 Chapter 7 Novell IPX Configuration for LAN-to-LAN 7.5 LAN-to-LAN Application with Novell IPXCoporate LAN 7.5.1 Remote Node Setup PSTN Router/Hub 7-8 Chapter 7 Novell IPX Configuration for LAN-to-LANPrestige 128MH Remote Node Network Layer Options for Novell IPX Application7.5.2 Static Route Setup Figure 7-5. Netware Servers or Both Sides of the Linkaccess. Do not use 00000000 or FFFFFFFF for this field 7-10 Chapter 7 Novell IPX Configuration for LAN-to-LANbe the exact name configured in the NetWare server Prestige 128MH PSTN Router/Hub8.1 IPX Spoofing Bridge Configuration for LAN-to-LANChapter 8.2 Bridge Ethernet Setup Prestige 128MH PSTN Router/Hub Figure 8-1. Menu 3.5 - Bridge Ethernet SetupChapter 8 Bridge Configuration for LAN-to-LAN Handle IPX Field Menu8.3.1 Remote Node Setup 8.3 LAN-to-LAN ApplicationRemote Node Network Layers Menu Bridge Options Chapter 8 Bridge Configuration for LAN-to-LANPrestige 128MH PSTN Router/Hub FieldTable 8-4. Default Dial-in Setup Field for Bridging Applications 8.3.2 Default Dial-In Setup for Bridge8.3.3 Bridge Static Route Setup Figure 8-3 Menu 12.3 - Edit Bridge Static RouteTable 8-5. Bridge Static Route Menu Fields Chapter 8 Bridge Configuration for LAN-to-LANPrestige 128MH PSTN Router/Hub FieldPage About Filtering Filter ConfigurationChapter The Filter Structure of the Prestige Figure 9-1. Outgoing Packet Filtering Process9.1 Configuring a Filter Set Figure 9-2. Menu 21 - Filter Set ConfigurationFilter Rules Summary Menu Abbreviations Used in the Filter Rules Summary Menu continued Chapter 9 Filter ConfigurationPrestige 128MH PSTN Router/Hub Abbreviations Used If Filter Type Is IPTable 9-3. Abbreviations Used If Filter Type Is GEN 9-6 Chapter 9 Filter ConfigurationTable 9-4 Abbreviations Used If Filter Type Is IPX 9.2 Configuring a Filter Rule 9.2.1 TCP/IP Filter RuleTCP/IP Filter Rule Menu Fields 9-8 Chapter 9 Filter ConfigurationPrestige 128MH PSTN Router/Hub FieldField Chapter 9 Filter ConfigurationPrestige 128MH PSTN Router/Hub Description9.2.2 Generic Filter Rule Prestige 128MH Chapter 9 Filter ConfigurationDefault PSTN Router/HubFigure 9-6 displays Menu 21.1.3 - IPX Filter Rule 9.2.3 Novell IPX Filter Rule9-12 Chapter 9 Filter Configuration Table 9-7 describes the IPX Filter RuleIPX Filter Rule Menu Fields Chapter 9 Filter ConfigurationPrestige 128MH PSTN Router/Hub 9-13Page About SNMP 10.1 Configuring Your Prestige For SNMP SupportSimple Network Management Protocol SNMP ChapterFigure 10-1. Menu 22 - SNMP Configuration 10-2 Chapter 10 Simple Network Management Protocol - SNMPPrestige 128MH PSTN Router/Hub SNMP Configuration Menu FieldsDefault Chapter 10 Simple Network Management Protocol - SNMPPage System Security 11.1 Using RADIUS Authentication11.1.1 Installing a RADIUS Server Chapter11.1.2 Configuring the Prestige for RADIUS Authentication ftp//ftp.livingston.com/pub/le/radiusFigure 11-1. Menu 23.2 - System Security - External Server DefaultPrestige 128MH PSTN Router/Hub System Security - External Server Menu FieldsNote to the Key Password Field 11.1.4 Using RADIUS Authentication for CLID11.1.3 Adding Users to the RADIUS Database 11.2 Configure the SMT Password Page 12.1 About Telnet Configuration Telnet Configuration and CapabilitiesChapter 12.2.2 System Timeout 12.2.1 Single Administrator12.2 Telnet Capabilities Figure 13-1. Menu 24 - System Maintenance System MaintenanceChapter 13.1 System Status System Maintenance - Status Menu Fields 13-4 Chapter 13 System Maintenance System Maintenance - Status Menu Fields continuedFigure 13-3. LAN Packet Which Triggered Last Call 13.2 Terminal Baud Rate 13.3 Log and Trace13.3.1 View Error Log Figure 13-6. Menu 24.3.2 - System Maintenance - Syslog and Accounting 13.3.2 Syslog And AccountingTable 13-2. System Maintenance Menu Syslog Parameters Call Information Messages 13.4 Diagnostic Prestige 128MH PSTN Router/Hub System Maintenance Menu Diagnostic Test Options13-10 Chapter 13 System Maintenance FieldsFigure 13-8 displays an example of a successful connection after selecting option 3. Manual Call in Menu 13.7 Software Update 13.5 Backup Configuration13.6 Restore Configuration 13-12 Chapter 13 System Maintenance13.7.1 Load RAS code 13.7.3 Load Modem Firmware 13.7.2 Load ROM FileFigure 13-12. Menu 24.7.2 - System Maintenance - Upload ROM File 13.8 Command Interpreter Mode 13.9 Call Control Figure 13-15. Menu 24.9 - System Maintenance - Call Control13.9.1 Blacklist Figure 13-16. Menu 24.9.2 - Blacklist13.9.2 Budget Management Figure 13-17. Menu 24.9.3 - Budget ManagementTable 14-1. Troubleshooting the Start-Up of your Prestige Troubleshooting14.1 Problems Starting Up the Prestige Chapter 14 TroubleshootingTroubleshooting a WAN Port Connection 14.2 Problems With the WAN Ports14.3 Problems with the LAN Interface Troubleshooting the LAN InterfaceChapter 14 Troubleshooting 14.4 Problems Connecting to a Remote Node or ISPTable 14-4. Troubleshooting a Connection to a Remote Node or ISP Troubleshooting14-4 Chapter 14 Troubleshooting 14.5 Problems Connecting to a Remote UserTroubleshooting a Connection to a Remote User TroubleshootingIndex IndexPrestige 128MH PSTN Router/Hub Prestige 128MHPrestige 128MH PSTN Router/Hub I-2 IndexPrestige 128MH PSTN Router/Hub IndexPrestige 128MH PSTN Router/Hub I-4 Index