Prestige 128MH PSTN Router/Hub
14.4Problems Connecting to a Remote Node or ISP
Table 14-4. Troubleshooting a Connection to a Remote Node or ISP
Troubleshooting | Corrective Action |
|
|
Can’ t Connect to a Remote Node | Check Menu 24.1 to verify the PSTN/ISDN status. If it indicates |
or ISP | [down], then refer to the section on the PSTN/ISDN line problems. |
|
|
| In Menu 24.4.5, do a manual call to that Remote Node. You will see |
| some messages printed onto the screen. The messages will show |
| you whether the call has been connected or not. If the call is not |
| connected, verify the following parameters in Menu 11: Pri(mary) |
| Phone #, Sec(ondary) Phone #, and Transfer Rate. |
|
|
| If the call is connected, but the call still terminates, then there may be |
| some kind of negotiation problem. Verify the following parameters in |
| Menu 11: My Login, My Password, Route, IP LAN Addr. Also verify |
| your IP address in Menu 3.2. |
|
|
| If you check the error log in Menu 24.3.1, this will usually give you |
| some logs regarding why the call was dropped. If there is nothing in |
| the log, the call may have been dropped by the remote device that |
| you dialed in to. Make sure that the configuration parameters |
| between these two devices are consistent. |
|
|
Chapter 14 Troubleshooting |
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