Prestige 128MH PSTN Router/Hub

14.4Problems Connecting to a Remote Node or ISP

Table 14-4. Troubleshooting a Connection to a Remote Node or ISP

Troubleshooting

Corrective Action

 

 

Can’ t Connect to a Remote Node

Check Menu 24.1 to verify the PSTN/ISDN status. If it indicates

or ISP

[down], then refer to the section on the PSTN/ISDN line problems.

 

 

 

In Menu 24.4.5, do a manual call to that Remote Node. You will see

 

some messages printed onto the screen. The messages will show

 

you whether the call has been connected or not. If the call is not

 

connected, verify the following parameters in Menu 11: Pri(mary)

 

Phone #, Sec(ondary) Phone #, and Transfer Rate.

 

 

 

If the call is connected, but the call still terminates, then there may be

 

some kind of negotiation problem. Verify the following parameters in

 

Menu 11: My Login, My Password, Route, IP LAN Addr. Also verify

 

your IP address in Menu 3.2.

 

 

 

If you check the error log in Menu 24.3.1, this will usually give you

 

some logs regarding why the call was dropped. If there is nothing in

 

the log, the call may have been dropped by the remote device that

 

you dialed in to. Make sure that the configuration parameters

 

between these two devices are consistent.

 

 

Chapter 14 Troubleshooting

14-3

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ZyXEL Communications 128MH user manual Problems Connecting to a Remote Node or ISP, Troubleshooting 14-3

128MH specifications

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