Prestige 642R Series ADSL Router
12.2 Problems With the WAN Interface
Table 12-2 Troubleshooting the ADSL connection
Problem
Corrective Action
Initialization of the PVC connection failed.
Ensure that the cable is connected properly from the ADSL port to the wall jack. The ADSL LED on the front panel of the Prestige should be on. Check that your VPI, VCI, type of encapsulation and type of multiplexing settings are the same as what you collected from your telephone company and ISP. Reboot the Prestige. If you still have problems, you may need to verify these variables with the telephone company and/or ISP.
12.3 Problems with the LAN Interface
Table 12-3 Troubleshooting the LAN Interface
Problem
Corrective Action
Can’t ping any station on the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a station connected. If it is off, check the cables between your Prestige and the station.
Verify that the IP address and the subnet mask are consistent between the Prestige and the workstations.
12.4 Problems Connecting to a Remote Node or ISP
Table 12-4 Troubleshooting a Connection to a Remote Node or ISP
Problem
Corrective Action
Can’t connect to a remote node or ISP.
Check Menu 24.1 to verify the line status. If it indicates [down], then refer to the section on the line problems.
In Menu 11.1, verify your login name and password for the remote node.
Troubleshooting |
