HP 1050 manual Troubleshooting, Fax problems

Page 72

Troubleshooting

Troubleshooting

Your problem may be listed in “LCD error messages” on page 63. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see Use Hewlett-Packard support services on page 79.

Fax problems

Problem

Solution

The machine is not working, there is no display, and the buttons are not working.

Unplug the power cord and plug it in again. Check that your socket is live.

No dial tone.

Check that the phone line is connected properly to the port in

 

the bottom of the fax. Unplug and replug it. Make sure it clicks.

 

Check the phone socket in the wall by plugging in another

 

phone.

Someone calls and gets a busy signal even though the fax is not busy.

This may rarely occur if the answer mode is set to AUTO, a voice call comes in and is hung up without being answered, and another call is immediately received. In AUTO mode the machine goes back to fax receive mode if the voice call is not answered. The line will appear busy until the machine resets.

The numbers stored in memory do not dial correctly.

Make sure the numbers are programmed correctly. To print a Phone book list, see Print reports on page 51.

The document does not feed into the machine.

Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. See Document types and sizes on page 71.

You cannot receive faxes

Check if TEL appears on the right side of the display. In TEL

automatically.

mode, you cannot receive a fax automatically. Be sure the

 

handset is seated on the cradle properly.

 

If the ink is low, the fax will stop printing faxes. Replace the print

 

cartridge.

 

If the fax memory is full, the fax will stop answering the phone.

 

Load paper and print the faxes in memory to clear out the

 

memory.

The machine cannot receive faxes manually.

Do not hang up the handset before pressing Start/Enter to receive a fax.

The machine does not send anything. Check that the document is loaded face down. Send should appear in the display after it dials. Check if the machine to which you are sending can receive your fax.

You cannot poll another machine.

The fax machine you are polling may be using a poll code (password).

The fax you received has blank bits on it.

The machine sending to you may be faulty. A noisy phone line can cause line errors. Check your machine by making a copy.

Care and maintenance 66

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Contents HP 1040/1050 Fax series Page Contents Additional features Digital message center HP 1050 Fax onlyAdvanced faxing Feature reference Care and maintenanceSpecifications and regulatory information Declaration of conformity Quick start Load paperLoad documents to fax or copy Send a faxReceive a fax Make a copyMake a telephone call Print Order then Normal will displayHP Fax basics HP Fax 1040/1050 Parts of the HP FaxControl Panel of HP FAX Bottom view5Control panel of HP 1050 Fax Fax Mute/Search 20 Rcv. Mode/Contrast Menus Overview of menu options Basic FAX menuResolution ECM ModeAdvanced FAX menu Fax LogSET UP Sound menu SET UP TAM menuTools menu Loudspeaker-HP 1040 Fax Speakerphone-HP 1050 FaxReady mode Navigate the menusMenu buttons Enter dates, times, text, and telephone numbers Most text fieldsFax header telephone number ## , $$ , %%Enter dates, times, text, and telephone numbers Speed dialing Store a number in the phone bookPrint the phone book Dial from the phone bookPaper types and sizes Document types and sizesSet document resolution and contrast for a single copy Adjust volume Ringer volumeSpeaker volume Automatic fax redial Receiving via an extension telephone HP 1040 Fax onlyAdditional features Set rings to answerUse Caller ID Block junk fax numbersScan & Fax Mode Image TCRDelete a number Distinctive ring Drpd Teach the HP Fax the ring patternAnswer/receive mode Set up distinctive ring Drpd answer modeHP1040 Fax HP1050 Fax FAXSet up a separate telephone number for Machine returns to Ready mode Digital message center HP 1050 Fax only Turn on the message centerRecord your greeting Play your greetingScreen or monitor your calls Announcement onlyPlay back messages Erase messages Erase selected messagesErase all messages in memory Remote Access Remote PasswordAccess the message center Toll Saver Set up message paging Message pagingRecord a conversation Receive a messagePage Advanced faxing BroadcastingDelayed fax Setting send polling PollingTo cancel the scheduled job Polling another fax to receiveForward faxes Start Date&Time will displayForward faxes Advanced faxing Alarm sounds Set the date and timeTurn on and off sounds Silent mode Set the fax header informationKey sounds Print reports Automatic reportsReports you can print Reprinting faxes System DataJunk Fax TAM StatusClearing memory Fax HeaderDial/Schedule Faxes in MemoryRedial a number in memory Print cartridge information View ink levelPrint the self test Replace the print cartridgeReplace the print cartridge Clear jammed documents and paper Document jams during transmissionPaper jams during printing Clean the print cartridge nozzles Maintain the print cartridgeWipe the print nozzles and contacts Clean the cartridge carrier contacts Clean the document scanner area Clean the document scanner area Adjust the scanner LCD error messagesJunk Fax Empty Junk Fax FullLoad Document Memory FullPoll Code Error Polling ErrorPoll job exists AlreadyTroubleshooting Fax problemsFine Print quality problems Paper feeding problemsIf Ink Low. Install new ink cartridge is displayed Digital Message Center problems Troubleshooting Care and maintenance Specifications and regulatory information Acceptable documentsProduct specifications Print cartridgeYES Sample of ITU #1 test chart reduced to 60.5% Environmental product stewardship program Regulatory notices Regulatory notices Declaration of conformity Declaration of conformityUse Hewlett-Packard support services Before calling customer supportHewlett-Packard Limited Warranty Statement Tampered withHewlett-Packard Limited Warranty Statement Page Index Page Page Page
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