102CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM

Group Membership To view the list of users that belong to a calling group:

1Go to Group Membership > Hunt Groups.

2Click the group to display the list of users that belong to that group.

Supervisory

Supervisory monitoring is a feature that is typically used in call centers to

Monitoring

allow supervisors to join a conversation between an agent and a

 

customer to ensure proper customer support. The supervisor’s presence

 

may or may not be announced to the agent or customer by a tone.

 

Supervisory monitoring enables monitoring of incoming calls to

 

Automatic Call Distribution Groups and Hunt Groups. Other calls to and

 

from the agent’s telephone are also available for monitoring, including:

 

■ When an agent calls a customer back (outbound call)

 

■ When an agent receives a call from a customer on their Direct Inward

 

Dial (DID)

 

■ 3-party Conference calls (The monitoring party counts as one of the

 

parties in an NBX conference, which supports up to four parties.)

 

The supervisor must provide a password to access the agent’s extension

 

during these calls.

 

Your organization may be legally required to add an announcement to

 

tell callers that their call may be monitored.

Agent Role for 3Com

3Com telephones that do not have a display panel and appropriate soft

Entry and Analog

buttons such as, the 3Com Entry Telephone or an analog telephone, can

Telephones

operate only as endpoint devices for Supervisory Monitoring. This means

 

that although a supervisor may be able to monitor agents who are using

 

a 3Com Entry telephone or an analog telephone, a supervisor cannot use

 

either or these telephones to monitor agents.

Supervisory

The following definitions help to explain how Supervisory Monitoring

Monitoring

works in the NBX system:

Terminology

Supervisory Monitoring Domains — are created by the NBX System

 

 

Administrator and specify the following information:

 

■ The supervisory monitoring domain’s unique name and password

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3Com 3101SP manual Supervisory, Monitoring
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3101SP specifications

The 3Com 3101SP is an innovative VoIP (Voice over Internet Protocol) phone that offers a powerful solution for businesses seeking efficient and high-quality communication tools. Designed for use with 3Com's VoIP systems, the 3101SP is part of a broader trend toward integrated digital telephony that enhances productivity and streamlines communication processes.

One of the main features of the 3101SP is its user-friendly interface. The phone is equipped with a large, backlit display that provides clear visibility, making it easy for users to navigate menus and access features. The ergonomic design ensures that all buttons are easy to reach, allowing for straightforward operation even during busy periods.

The 3Com 3101SP utilizes advanced Voice over IP technology, enabling high-definition audio quality for calls. This technology eliminates the limitations of traditional telephony, allowing users to communicate over the internet with crystal-clear clarity. The phone supports wideband audio codecs, providing a more natural and easier-to-understand conversation experience.

Another significant characteristic of the 3101SP is its support for multiple lines and call appearances. Users can manage several calls simultaneously, making it an ideal choice for busy office environments. Additionally, the phone features differentiated ring tones and visual indicators to help users identify incoming calls easily.

The 3101SP also includes a range of integrated features that enhance productivity. These include a built-in speakerphone for hands-free operation, as well as voicemail capabilities that allow users to easily access and manage their messages. The device supports call transfer, conferencing, and call hold functionalities, making collaboration seamless among team members.

Moreover, the 3Com 3101SP is built with reliability in mind. It is equipped with Power over Ethernet (PoE) technology, which allows it to receive power through the same Ethernet cable used for data transmission. This simplifies installation and ensures uninterrupted operation, even during power outages.

In terms of security, the 3101SP incorporates various protocols that protect calls and user information. Encryption technologies safeguard data transmission, ensuring that communications remain confidential and secure.

In summary, the 3Com 3101SP VoIP phone combines advanced technology with a range of features designed to improve workplace communication. With its clear audio quality, multi-line support, phone features, and robust security measures, the 3101SP stands as an excellent choice for businesses looking to enhance their telephony capabilities. Its ergonomic design and user-friendly interface further contribute to its appeal, making it a reliable tool for improving overall communication efficiency.
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