User Button Mapping

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Table 8 User Button Mappings (continued)

Function

Button Description

For more information, see

 

 

 

Transfer

Press this button to transfer a caller to an internal extension

“Transferring a Call” in

 

or an external telephone number.

Chapter 5

WhisperPage

Press this button and when prompted, enter the extension

“WhisperPage” in Chapter 7

 

to initiate a WhisperPage session.

 

Wrap-Up Time

Press this button to activate the ACD Wrap-Up Time

“Wrap-Up Time” in Chapter 7

 

session if this feature has been enabled by the ACD

 

 

administrator. You can extend the Wrap-Up Time session

 

 

duration by using the Extend Wrap-up Time feature.

 

Xfer Vmail

Press this button to transfer a caller directly to another

“Direct Mail Transfer” in

 

person’s mailbox.

Chapter 5

 

 

 

Button Mapping Notes

The following notes apply to user button mapping.

Button Type Functions — Not all button type functions are available on all models of telephones.

Priority and Number Fields — The use of Priority and Number fields for button mapping depend on the selected button type function. These fields are applicable where noted in Table 8.

Ring Field — The Ring field used for button mapping allows you to enable and disable ringing for a lone appearance button and to set delayed ringing patterns. (See “Delayed Ringing” below.)

Busy Lamp/Speed Dial — A Busy Lamp/Speed Dial button is an Access button where the Type field is set to Line/Extension and the button is mapped so that it can function as a Speed Dial. When you press the Busy Lamp/Speed Dial button, you dial the mapped extension. When the other extension is in use, the lamp lights on your telephone. For how to configure a Busy Lamp/Speed Dial button, see “Line/Extension” in Table 8.

Button Labels — You can use the NBX LabelMaker utility available through the NBX NetSet utility to create and print labels for the buttons on your telephone.

Delayed Ringing — The administrator can define a “ringing progression” for a line mapped to multiple telephones. For example a call could ring immediately at telephone 1, begin ringing at telephone 2 after 4 rings, and then begin ringing at telephone 3 after 8 rings. Any of the telephones can pick up the call at any time, even if it has not yet started ringing at a particular telephone.

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3Com 3101SP manual Button Mapping Notes

3101SP specifications

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