144APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE

Table 14 Possible Problems

Possible Problem

Suggested Solutions

 

 

My telephone has no dial

■ Verify that the power cord is fully inserted in the

tone. The display panel is

correct connector on the underside of the

blank.

telephone. Use the strain relief tab to prevent the

 

cord from becoming unplugged.

 

■ Verify that each Ethernet cable is connected and

 

that each cable is in the proper connection.

 

■ Remove and add power to the telephone by

 

unplugging the power cord at the electric outlet

 

and plugging it back in.

 

■ If the telephone is powered through a powered

 

Ethernet cable, make sure that power is applied to

 

the cable at its source.

 

 

My telephone has “locked

■ Your telephone has lost the connection to the

up.”

system. Remove the Ethernet cord from the jack,

 

and then re-insert it into the jack.

 

■ Wait a few seconds. If the telephone still appears to

 

be locked, disconnect the electrical power for your

 

telephone, and then plug it back in.

 

 

Callers cannot leave

■ Your mailbox may be full. Log in to your voice

messages on my voice mail.

mailbox and delete some messages.

 

■ Your telephone may be set up for Greeting Only

 

Mailbox. Log in to the NBX NetSet utility and go to

 

NBX Voice Mail Settings > Personal Greeting

 

and clear the Greeting Only Mailbox checkbox.

 

 

When I park a call, the

You have selected a Call Park extension that is already

display panel shows “Park

in use. Try another Call Park extension. Your

xtn in use,” and the call

administrator can add additional Call Park Extensions.

returns to my telephone.

For details, see “Call Park” in Chapter 7.

When I dial 9 or 8 to access an outside line, the display panel shows “All Ports Busy.”

No outside lines are available. Try again in a few minutes.

After I call another user in

The other user may have the Hands Free Active on

my organization, I hear a

Intercom feature enabled. Begin speaking after you

tone but no ringing.

hear the tone.

 

 

On my 3Com Business

You have the Hands Free Active on Intercom feature

Telephone or 3Com

enabled.

Manager’s Telephone, all

 

incoming internal calls

 

come over my speaker

 

phone.

 

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3Com 3101SP manual Possible Problems, Possible Problem Suggested Solutions, NBX Voice Mail Settings Personal Greeting
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3101SP specifications

The 3Com 3101SP is an innovative VoIP (Voice over Internet Protocol) phone that offers a powerful solution for businesses seeking efficient and high-quality communication tools. Designed for use with 3Com's VoIP systems, the 3101SP is part of a broader trend toward integrated digital telephony that enhances productivity and streamlines communication processes.

One of the main features of the 3101SP is its user-friendly interface. The phone is equipped with a large, backlit display that provides clear visibility, making it easy for users to navigate menus and access features. The ergonomic design ensures that all buttons are easy to reach, allowing for straightforward operation even during busy periods.

The 3Com 3101SP utilizes advanced Voice over IP technology, enabling high-definition audio quality for calls. This technology eliminates the limitations of traditional telephony, allowing users to communicate over the internet with crystal-clear clarity. The phone supports wideband audio codecs, providing a more natural and easier-to-understand conversation experience.

Another significant characteristic of the 3101SP is its support for multiple lines and call appearances. Users can manage several calls simultaneously, making it an ideal choice for busy office environments. Additionally, the phone features differentiated ring tones and visual indicators to help users identify incoming calls easily.

The 3101SP also includes a range of integrated features that enhance productivity. These include a built-in speakerphone for hands-free operation, as well as voicemail capabilities that allow users to easily access and manage their messages. The device supports call transfer, conferencing, and call hold functionalities, making collaboration seamless among team members.

Moreover, the 3Com 3101SP is built with reliability in mind. It is equipped with Power over Ethernet (PoE) technology, which allows it to receive power through the same Ethernet cable used for data transmission. This simplifies installation and ensures uninterrupted operation, even during power outages.

In terms of security, the 3101SP incorporates various protocols that protect calls and user information. Encryption technologies safeguard data transmission, ensuring that communications remain confidential and secure.

In summary, the 3Com 3101SP VoIP phone combines advanced technology with a range of features designed to improve workplace communication. With its clear audio quality, multi-line support, phone features, and robust security measures, the 3101SP stands as an excellent choice for businesses looking to enhance their telephony capabilities. Its ergonomic design and user-friendly interface further contribute to its appeal, making it a reliable tool for improving overall communication efficiency.
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