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3Com 3101SP manual Programmable, Access Buttons, Speaker, Handset, System Appearance button

Models: 3101SP

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22CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONES

14 Volume up — Raises the volume of the ringer, the speaker, or the

	handset. See “Setting the Volume” in Chapter 5
15	Speaker
16	Handset
Programmable	Figure 2 displays the Access buttons on the 3Com 3101 and 3101SP
Access Buttons	Basic Telephones. By default, the functions assigned to these buttons are
	set by your administrator. If your administrator has assigned you to a
	group that allows you to change your button mappings, log in to the
	NetSet utility and go to Telephone Programming > Button Mapping
	to view or change the current features on your telephone’s buttons. See
	“User Button Mapping” in Chapter 6.
	You can also set buttons to one-touch speed dials. To view or change the
	current speed dials on your telephone’s buttons (button mappings), go to
	Directory > One-Touch Speed Dial in the NBX NetSet utility. See
	“Special Case: One-Touch Speed Dials” in Chapter 6.
	Figure 2 Access Buttons
	3Com 3101SP
	(3C10401SPKRA)

3Com 3101 (3C10401A)

Access buttons have these default settings:

1System Appearance button.

2System Appearance button.

3Feature button — Allows you to access features that are not directly assigned to an Access button on your telephone. See “Using Feature

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3Com 3101SP manual Programmable, Access Buttons, Speaker, Handset, System Appearance button

Contents

NBX Networked Telephony Solutions System Release3Com Corporation 350 Campus Drive Marlborough, MA United States Government LegendsContents Modifying or Deleting Personal Groups Viewing System GroupsGreeting-Only Mailbox Phantom Mailbox Group Mailbox Personalizing Your Telephone Class of Service Override 105 More About Supervisory Monitoring 106 WhisperPage 107118 Delayed Ringing 119 Feature Codes NBX TonesUsing Unique Extensions 116 Using Site Codes 117 116Index About this Guide This Guide How to UseShows where to look for specific information in this guide ConventionsComments on DocumentationDocumentation Number Setting Up Your Password and Voice Mail For the First Time Describes how to set up your first passwordSetting Your NBX NetSet Utility and NBX Messaging Password NBX NetSet Utility The NBX NetSet utility has two interfaces Getting Started Quick Reference Frequently used features on your telephoneGuide Getting Started 3COM 3101 and 3101SP 3Com 3101SP Basic Telephone Telephone key pad Speaker Access ButtonsProgrammable HandsetSystem Appearance Status Indicator Lights for System Appearance ButtonsStatus Lights for Buttons3COM 3101 and 3101SP Basic Telephones Controls Telephone ButtonsTelephone 3Com 2101 Basic Telephone has these features 3Com 2101 Basic TelephoneCodes in for a list of features and codes and how to use 3Com 2101 Basic Telephone has three programmable AccessFeature Allows you to access features that are not directly RightIndicates the status of the lines. See Table Status IconsAt the same time If the telephone icon is Line isSteps are the same for initially setting up the name Announcement, personal greetings, and passwords for personalPassword Changing YourAnnouncement Go to NBX Voice Mail Settings Personal GreetingName Personal GreetingsNBX Messaging 3Com Telephone Go to My Messages Voice Mailbox and select a messageExternal Location Managing Your Messages Information About Your Messages Forwarding a Replying to aMessage System has received the necessary caller ID informationFollow these steps CreatingSending a Message Dial 2 to select Create and Send a MessageUsing Voice Mail Group Lists NBX Messaging Groups Dial 9 for Mailbox Options Dial 3 for Group ListsNBX Messaging Mail Messages Other Ways toManage Your Voice Other KindsExample Other Kinds of Mailboxes NBX Messaging Standard Features Line a Line B How to Manage New Calls Managing Multiple Calls on the 3Com 2101 Basic TelephoneUsing the 3Com Telephone Display Panel Display alternates between the list Menu choicesNBX NetSet utility Dialing a CallAn Internal Call To dial an internal call Incoming Calls ForwardingRedialing a Call Forward to Mail On a 3Com Basic Telephone Pick up the handset Press Feature +Call Forward No Answer Call Forward Busy Call Forward AllDefault Click Apply to enter your changes OverrideYou can put a call on hold for any reason Putting a CallOn Hold On 3Com 3101 and 3101SP Basic TelephonesPutting a Call on Hold Standard Features Transferring a Call Establishing a That You Called your call is answered by someone else Conference Calls Using Camp OnMore About Example 1 Camp On With Call TransferExample 2 Direct Camp On An in use destination extensionInitiating Direct Camp On More About Camp On Using Camp On Standard Features More About Automatic Callback Standard Features Guidelines About Features on NBX Telephones Personalizing Your TelephoneRinger Tones Locking is enabledButton mapping is available if this feature is enabled User ButtonUser Button Mappings To set the button mappings for an individual telephoneGo to Telephone Programming Button Mapping Function Button Description For more information, seeDisplay Panel in Chapter Utility Call Forward Call ForwardListening to NBX Messages Speed Dials later in this chapter Dialing a Call in Chapter Button Mapping Notes Speed Dials Speed Dials Special Case One-Touch speed dials use Access buttons One-TouchPack CD Notification That you configure in the Off-Site Notification screenOff-Site Button LabelsNumber/Address field Go to NBX Voice Mail Settings Offsite NotificationIf you selected Pager for Method in step Additional Notes If you specify EMail for the first attempt If you specify Pager or VoiceMail for the first attemptManaging Off-site Resetting the Off-Site Notification CycleComes into your voice mailbox TelephoneFeature Access button on your 3Com Telephone see the User ButtonDo Not Disturb Unauthorized Use SettingsPreventing Your TelephoneCall Permissions Class of ServiceOverride My Calling Privileges Call PermissionsPersonalizing Your Telephone Using a Headset Personalizing Your Telephone Getting More from Your Telephone System Listening to Your Messages in Your E-mail Caller on the display panel of your 3Com Telephone Caller IDIdentity telephone number from anyone you call From being sent to the NBX systemClir for All External Calls Clir for Next External Call OnlyCalls ringing on that user’s telephone On a Specific Using the feature code TelephoneCall Pickup Group you belong toGetting More from Your Telephone System Go to Group Membership ACD Groups Viewing ACD User StatusViewing ACD Group Status Details Wrap-Up TimeSample Hunt Group Configuration Extend Wrap-Up TimeSelect the hunt group to which you want to log Click Login Go to Group Memberships Hunt GroupsShows the path of a call coming in to a calling group Supervisory MonitoringSupervisory Monitoring Getting More from Your Telephone System Supervisory Monitoring More About Supervisory Monitoring To deactivate toggle off Call PrivacyAssistant WhisperPageIt, the supervisor will not be dropped from the call Manager’s extensionStarting a To start a WhisperPage session WhisperPage SessionWhisperPage session ends Default Call Park Extension NumbersCall Park Give during your announcementPaging You canInternal Paging Digit dial plan Feature Default codes External PagingPaging Codes Simultaneous PagingConfigurable OperatorsConfiguring the Operator Destinations Viewing Your Operator PermissionsSending an MWI Using MessageWaiting Indicator to Message115 Dialing a Call to a Remote Office MWI ToUsing Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Delayed Ringing To change from pulse dialing to Dtmf during a call Additional Applications Getting More from Your Telephone System NBX Tones Feature Codes Codes Using FeaturePick up the handset Press the Feature button 3Com BasicCall Forward No Answer NBX Feature Codes See Call Forward BusyWhere the first call came in, press Call Call Park Park a CallMessage Waiting Indicator Use this sequence to signal the CO toLock Your Telephone + 432 + password + # To Phone CancelWrap-Up Time 3COM 3105 For 3Com 1105 Attendant Console buttons and controls 3Com Attendant Console Selected Label Cover OpeningAttendant Console Attendant Console until the top of the cover pops offSoftware ComplementAttendant Example, by last name, by department, or by extensionElements of the Complement Attendant Screens Element PurposeAttendant Software Command Buttons Describes Complement Attendant Software Command buttonsButton Purpose Connecting ConnectorsUnderside of the 3Com 3102 Business Telephone Attaching Adjusting Articulating Support Bracket Attaching the Support BracketAdjusting the Support Bracket Lock tabAttaching Adjusting the Fixed Support Bracket Low-Profile and High-Profile Desktop PositionsKnob for the Handset Support Peg Problems Cleaning YourTroubleshooting Moving YourPossible Problem Suggested Solutions Possible ProblemsNBX Voice Mail Settings Personal Greeting 145 Appendix a Telephone Installation and Maintenance Index NBX Feature Codes Guide 9 Complement Attendant Software CAS 149 Indicators of voice mail messages off-site notification 151 Sending messages 36 shared telephone lines 153 Index