98CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM

You can also perform the following actions:

Select All — Select for an action all ACD groups of which you are a member.

Deselect All — Remove from an action all ACD groups of which you are a member.

Invert Section — Select for an action all ACD groups currently unselected and remove from an action all ACD groups currently selected.

Login — Log in to the selected ACD group (or groups).

Logout — Log out from the selected ACD group (or groups).

Viewing ACD Group Status Details

Using the NBX NetSet Utility, go to Group Membership > ACD Groups and click the extension number to view detailed information about the agents of this ACD group. Click each column heading to arrange the information in ascending or descending order.

Extension — Shows the extension number of each agent in the group

First Name — Shows the first name of each agent

Last Name — Shows the last name of each agent

Rank — Shows the order in which calls are routed to agents in the group

Status — Shows whether each agent is currently logged in or out of the ACD group

State — Shows which agents’ extensions have been locked in to the ACD group

Wrap-Up Time

Wrap-Up Time is a feature that allows time for an agent to complete follow-up actions after a call. If this feature is enabled by the ACD administrator, you can activate Wrap-Up Time once per call for a duration specified by the administrator.

You can activate/deactivate Wrap-Up Time using Feature code 972 or by mapping an access button to this feature (see “User Button Mapping”). During Wrap-Up Time, the LED for the mapped button is lit, and the system routes no calls to this extension except personal calls or Call

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3Com 3101SP manual Viewing ACD Group Status Details, Wrap-Up Time

3101SP specifications

The 3Com 3101SP is an innovative VoIP (Voice over Internet Protocol) phone that offers a powerful solution for businesses seeking efficient and high-quality communication tools. Designed for use with 3Com's VoIP systems, the 3101SP is part of a broader trend toward integrated digital telephony that enhances productivity and streamlines communication processes.

One of the main features of the 3101SP is its user-friendly interface. The phone is equipped with a large, backlit display that provides clear visibility, making it easy for users to navigate menus and access features. The ergonomic design ensures that all buttons are easy to reach, allowing for straightforward operation even during busy periods.

The 3Com 3101SP utilizes advanced Voice over IP technology, enabling high-definition audio quality for calls. This technology eliminates the limitations of traditional telephony, allowing users to communicate over the internet with crystal-clear clarity. The phone supports wideband audio codecs, providing a more natural and easier-to-understand conversation experience.

Another significant characteristic of the 3101SP is its support for multiple lines and call appearances. Users can manage several calls simultaneously, making it an ideal choice for busy office environments. Additionally, the phone features differentiated ring tones and visual indicators to help users identify incoming calls easily.

The 3101SP also includes a range of integrated features that enhance productivity. These include a built-in speakerphone for hands-free operation, as well as voicemail capabilities that allow users to easily access and manage their messages. The device supports call transfer, conferencing, and call hold functionalities, making collaboration seamless among team members.

Moreover, the 3Com 3101SP is built with reliability in mind. It is equipped with Power over Ethernet (PoE) technology, which allows it to receive power through the same Ethernet cable used for data transmission. This simplifies installation and ensures uninterrupted operation, even during power outages.

In terms of security, the 3101SP incorporates various protocols that protect calls and user information. Encryption technologies safeguard data transmission, ensuring that communications remain confidential and secure.

In summary, the 3Com 3101SP VoIP phone combines advanced technology with a range of features designed to improve workplace communication. With its clear audio quality, multi-line support, phone features, and robust security measures, the 3101SP stands as an excellent choice for businesses looking to enhance their telephony capabilities. Its ergonomic design and user-friendly interface further contribute to its appeal, making it a reliable tool for improving overall communication efficiency.