136CHAPTER 9: 3COM 3105 AND 1105 ATTENDANT CONSOLES

Table 13 describes Complement Attendant Software Command buttons.

Table 13 Attendant Software Command Buttons

Button

Purpose

 

 

Answer/Release

Answers an incoming call or releases an active call.

 

 

Hold/Unhold

Places a caller on hold and removes a caller from being on hold

 

and returns to the call.

 

 

Park

Places a call in a “holding pattern” so that it can be retrieved

 

from another telephone on the system.

 

 

Transfer

Forwards a call to another telephone.

 

 

Cancel

Cancels a transfer or a conference.

 

 

Conference

Establishes a single call with up to three additional internal or

 

external parties.

 

 

Monitor

Invokes Supervisory Monitoring functionality.

 

 

Camp On

Invokes the Camp On feature.

 

 

Callback

Invokes the Automatic Callback feature.

 

 

WhisperPage

Invokes the Whisperpage feature

 

 

Account

Allows you to apply an account code to the call.

 

 

Managing Calls To manage incoming calls using the Complement Attendant Software:

1From the Call List, select the incoming call.

If there is only one call in the Call List, then this call is automatically selected, and you can skip Step 1.

2Click the Answer button or press Ctrl+A on your keyboard.

3Click the button for the way that you want to handle the call. For example, to transfer a call, click Transfer. To park a call, click Park.

For additional information on using the Complement Attendant Software, see the Help system in the software.

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3Com 3101SP Describes Complement Attendant Software Command buttons, Attendant Software Command Buttons, Button Purpose

3101SP specifications

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