50CHAPTER 5: STANDARD FEATURES

access an external line. If one of the Access buttons is configured to access an external line directly, you can press that button.

2Dial the number. Or use the display panel on a 3Com Telephone to scroll to a missed, answered, or dialed number, or a personal or system-wide speed dial number.

3When you finish speaking, hang up the handset. If you pressed the button, press it again to end the call.

Redialing a Call

On a 3Com Basic Telephone:

 

Pick up the handset and then press Feature + 401 to dial the most

 

recent number that you dialed.

 

OR

 

Use the Call Logs on the display panel to redial a recently missed,

 

answered, or dialed call.

 

 

Forwarding

You can choose when and where to forward unanswered incoming calls.

Incoming Calls

Unanswered calls that come in directly to your extension go to a call

 

coverage point. You can set different call coverage points for different

 

conditions: default, no answer, busy, and all calls.

 

Unanswered calls that come to your telephone through ACD groups,

 

hunt groups, and calling groups follow the call coverage path that your

 

administrator sets up for the group. See “Automatic Call Distribution

 

Groups, Hunt Groups, and Calling Groups” in Chapter 7.

 

When you specify call forwarding, you specify the call coverage point and

 

the condition under which to forward calls.

Call Coverage Points

Your call coverage points are the destinations you forward your calls to

 

when you do not answer. They can be telephone extensions or external

 

telephone numbers, your voice mail box, or an automated attendant.

Condition to Forward Calls

You can choose when to forward calls:

Default — Forwards unanswered incoming calls to your default call coverage point after a specified number of rings if you have not specified another condition.

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3Com 3101SP manual Forwarding, Incoming Calls, Redialing a Call

3101SP specifications

The 3Com 3101SP is an innovative VoIP (Voice over Internet Protocol) phone that offers a powerful solution for businesses seeking efficient and high-quality communication tools. Designed for use with 3Com's VoIP systems, the 3101SP is part of a broader trend toward integrated digital telephony that enhances productivity and streamlines communication processes.

One of the main features of the 3101SP is its user-friendly interface. The phone is equipped with a large, backlit display that provides clear visibility, making it easy for users to navigate menus and access features. The ergonomic design ensures that all buttons are easy to reach, allowing for straightforward operation even during busy periods.

The 3Com 3101SP utilizes advanced Voice over IP technology, enabling high-definition audio quality for calls. This technology eliminates the limitations of traditional telephony, allowing users to communicate over the internet with crystal-clear clarity. The phone supports wideband audio codecs, providing a more natural and easier-to-understand conversation experience.

Another significant characteristic of the 3101SP is its support for multiple lines and call appearances. Users can manage several calls simultaneously, making it an ideal choice for busy office environments. Additionally, the phone features differentiated ring tones and visual indicators to help users identify incoming calls easily.

The 3101SP also includes a range of integrated features that enhance productivity. These include a built-in speakerphone for hands-free operation, as well as voicemail capabilities that allow users to easily access and manage their messages. The device supports call transfer, conferencing, and call hold functionalities, making collaboration seamless among team members.

Moreover, the 3Com 3101SP is built with reliability in mind. It is equipped with Power over Ethernet (PoE) technology, which allows it to receive power through the same Ethernet cable used for data transmission. This simplifies installation and ensures uninterrupted operation, even during power outages.

In terms of security, the 3101SP incorporates various protocols that protect calls and user information. Encryption technologies safeguard data transmission, ensuring that communications remain confidential and secure.

In summary, the 3Com 3101SP VoIP phone combines advanced technology with a range of features designed to improve workplace communication. With its clear audio quality, multi-line support, phone features, and robust security measures, the 3101SP stands as an excellent choice for businesses looking to enhance their telephony capabilities. Its ergonomic design and user-friendly interface further contribute to its appeal, making it a reliable tool for improving overall communication efficiency.