WhisperPage 107

■ A supervisor cannot monitor an agent who is a member of the Privacy List domain. Likewise, a supervisor cannot monitor an agent who is on a call with a party who is a member of the Privacy List domain.

■ A supervisor cannot monitor an agent who has activated Call Privacy (Feature code 428).

■ A supervisor can monitor a call, put it on hold, and monitor a second call. A supervisor can invoke supervisory monitoring on only two calls (one active and one on hold) at a time.

■ A supervisor cannot monitor a call where WhisperPage is being used. For more information on using WhisperPage, see “WhisperPage” later in this chapter.

■ If a customer or agent conferences in an additional caller, or transfers, parks, or sends a call to voice mail, a supervisor monitoring the call is dropped from the call.

■ If a customer or agent puts a call on hold before a supervisor attempts

 

to monitor it, the supervisor will not be able to monitor the call. If a

 

customer or agent puts a call on hold after a supervisor is monitoring

 

it, the supervisor will not be dropped from the call.

 

For additional tips and considerations on using Supervisory Monitoring,

 

see your system administrator.

 

 

WhisperPage

The WhisperPage feature allows you to dial an NBX extension that is

 

involved in an active conversation with another person and speak to that

 

person without the other party on the call being able to hear you.

 

WhisperPage is typically used in the workplace by an assistant and

 

manager. While a manager is on a call, an assistant can start a

 

WhisperPage session to alert the manager of an important meeting or

 

call. During the WhisperPage session, the assistant cannot hear the

 

manager or the third party and the third party cannot hear the comments

 

of the assistant.

 

If the manager is not on an active call when the assistant starts a

 

WhisperPage session, the call is placed just as if the assistant dialed the

 

manager’s extension.

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3Com 3101SP manual WhisperPage, It, the supervisor will not be dropped from the call, Assistant, Manager’s extension
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3101SP specifications

The 3Com 3101SP is an innovative VoIP (Voice over Internet Protocol) phone that offers a powerful solution for businesses seeking efficient and high-quality communication tools. Designed for use with 3Com's VoIP systems, the 3101SP is part of a broader trend toward integrated digital telephony that enhances productivity and streamlines communication processes.

One of the main features of the 3101SP is its user-friendly interface. The phone is equipped with a large, backlit display that provides clear visibility, making it easy for users to navigate menus and access features. The ergonomic design ensures that all buttons are easy to reach, allowing for straightforward operation even during busy periods.

The 3Com 3101SP utilizes advanced Voice over IP technology, enabling high-definition audio quality for calls. This technology eliminates the limitations of traditional telephony, allowing users to communicate over the internet with crystal-clear clarity. The phone supports wideband audio codecs, providing a more natural and easier-to-understand conversation experience.

Another significant characteristic of the 3101SP is its support for multiple lines and call appearances. Users can manage several calls simultaneously, making it an ideal choice for busy office environments. Additionally, the phone features differentiated ring tones and visual indicators to help users identify incoming calls easily.

The 3101SP also includes a range of integrated features that enhance productivity. These include a built-in speakerphone for hands-free operation, as well as voicemail capabilities that allow users to easily access and manage their messages. The device supports call transfer, conferencing, and call hold functionalities, making collaboration seamless among team members.

Moreover, the 3Com 3101SP is built with reliability in mind. It is equipped with Power over Ethernet (PoE) technology, which allows it to receive power through the same Ethernet cable used for data transmission. This simplifies installation and ensures uninterrupted operation, even during power outages.

In terms of security, the 3101SP incorporates various protocols that protect calls and user information. Encryption technologies safeguard data transmission, ensuring that communications remain confidential and secure.

In summary, the 3Com 3101SP VoIP phone combines advanced technology with a range of features designed to improve workplace communication. With its clear audio quality, multi-line support, phone features, and robust security measures, the 3101SP stands as an excellent choice for businesses looking to enhance their telephony capabilities. Its ergonomic design and user-friendly interface further contribute to its appeal, making it a reliable tool for improving overall communication efficiency.
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