Troubleshooting Problems

145

Table 14 Possible Problems (continued)

Possible Problem

Suggested Solutions

 

 

When I try to access the

Ask your administrator to verify the IP address that you

NBX NetSet utility, I do not

typed into your web browser.

get a response after I type

 

the NBX system’s IP address

 

and press Enter.

 

I am unable to log in to the NBX NetSet utility.

You must set up your voice mail before you can use the NBX NetSet utility. Press the Message button. The prompts guide you through the setup. Then use your voice mail password to access the NBX NetSet utility. If you are on an analog telephone, see “Setting Up Your Password and Voice Mail for the First Time” in Chapter 1.

My telephone is not forwarding my incoming calls to my voice mailbox.

Log in to the NBX NetSet utility and go to Call Forward > Call Forward and verify that you have selected Forward to Voice Mail as your call coverage point. For details, see “Forwarding Incoming Calls” in Chapter 5.

I added a One-Touch speed

Use only numeric characters in your Speed Dial setup.

dial, but the telephone

For details, see “Special Case: One-Touch Speed Dials”

does not dial that number.

in Chapter 6.

 

 

I try to pick up a call ringing

The telephone that you are using to pick up the call

on another telephone using

may not be in the same group as the telephone that is

Directed Call Pickup, but it

ringing and the telephone group to which the ringing

fails.

telephone belongs does not allow nonmember pickup.

 

See “Call Pickup” in Chapter 7.

 

 

My telephone keeps

■ Your telephone may have lost connection to the

ringing after I pick up the

system immediately after a call came in. Remove the

handset.

Ethernet cord from the jack, then re-insert it into

 

the wall jack.

 

■ Wait a few seconds. If the telephone continues to

 

ring, disconnect the electrical power for your

 

telephone, and then plug it back in.

 

 

The display panel shows

Your telephone may be disconnected from the system.

“Wait for NCP.”

Hang up your telephone and wait a few seconds. Then

 

pick up the handset. If the message still appears on

 

your telephone display panel, contact your

 

administrator.

I dial an external call but nothing happens.

You may be required to enter an account code to complete the call. See “Account (Billing) Codes” in Chapter 7.

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3Com 3101SP manual 145
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3101SP specifications

The 3Com 3101SP is an innovative VoIP (Voice over Internet Protocol) phone that offers a powerful solution for businesses seeking efficient and high-quality communication tools. Designed for use with 3Com's VoIP systems, the 3101SP is part of a broader trend toward integrated digital telephony that enhances productivity and streamlines communication processes.

One of the main features of the 3101SP is its user-friendly interface. The phone is equipped with a large, backlit display that provides clear visibility, making it easy for users to navigate menus and access features. The ergonomic design ensures that all buttons are easy to reach, allowing for straightforward operation even during busy periods.

The 3Com 3101SP utilizes advanced Voice over IP technology, enabling high-definition audio quality for calls. This technology eliminates the limitations of traditional telephony, allowing users to communicate over the internet with crystal-clear clarity. The phone supports wideband audio codecs, providing a more natural and easier-to-understand conversation experience.

Another significant characteristic of the 3101SP is its support for multiple lines and call appearances. Users can manage several calls simultaneously, making it an ideal choice for busy office environments. Additionally, the phone features differentiated ring tones and visual indicators to help users identify incoming calls easily.

The 3101SP also includes a range of integrated features that enhance productivity. These include a built-in speakerphone for hands-free operation, as well as voicemail capabilities that allow users to easily access and manage their messages. The device supports call transfer, conferencing, and call hold functionalities, making collaboration seamless among team members.

Moreover, the 3Com 3101SP is built with reliability in mind. It is equipped with Power over Ethernet (PoE) technology, which allows it to receive power through the same Ethernet cable used for data transmission. This simplifies installation and ensures uninterrupted operation, even during power outages.

In terms of security, the 3101SP incorporates various protocols that protect calls and user information. Encryption technologies safeguard data transmission, ensuring that communications remain confidential and secure.

In summary, the 3Com 3101SP VoIP phone combines advanced technology with a range of features designed to improve workplace communication. With its clear audio quality, multi-line support, phone features, and robust security measures, the 3101SP stands as an excellent choice for businesses looking to enhance their telephony capabilities. Its ergonomic design and user-friendly interface further contribute to its appeal, making it a reliable tool for improving overall communication efficiency.
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