46CHAPTER 5: STANDARD FEATURES

number of times that your telephone rings before the call is forwarded or to specify where you want the call to go, see “Forwarding Incoming Calls” later in this chapter.

Caller ID The display panel on your 3Com telephone shows the name and extension of an internal caller. For an external caller, if your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast, the display panel shows the external caller’s name and telephone number.

Answering a On 3Com 3101 and 3101SP Basic Telephones, when a new call arrives Second Call while you are on a call:

1Press to put the current call on hold.

2Press the Access button for the line on which the new call is arriving.

3To return to the earlier call, hang up the new call, or put it on hold, or transfer it, and then press the Access button for the original call.

On the 3Com 2101 Basic Telephone, use Table 7 to manage the two lines.

Table 7 Managing Multiple Calls on the 3Com 2101 Basic Telephone

Line A

Line B

How to Manage New Calls

 

 

 

Active call

Ringing

To answer the incoming call, press Call Toggle. (If

 

 

you do not answer, the system sends the second call

 

 

to your call coverage point.)

 

 

 

Active call

On hold

To toggle to the call that is on hold, press Call

 

 

Toggle. To return to the first call, press Call Toggle.

 

 

 

On hold

Ringing

If you have placed one call on hold:

 

 

■ And you do not hang up the handset, and the

 

 

other line rings, press Call Toggle to return to the

 

 

call on hold. Then press Call Toggle to answer

 

 

the incoming call.

 

 

■ And you do hang up the handset and the other

 

 

line rings, pick up the handset to connect to the

 

 

incoming call. Press Call Toggle to switch calls.

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3Com 3101SP manual Managing Multiple Calls on the 3Com 2101 Basic Telephone, Line a Line B How to Manage New Calls
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3101SP specifications

The 3Com 3101SP is an innovative VoIP (Voice over Internet Protocol) phone that offers a powerful solution for businesses seeking efficient and high-quality communication tools. Designed for use with 3Com's VoIP systems, the 3101SP is part of a broader trend toward integrated digital telephony that enhances productivity and streamlines communication processes.

One of the main features of the 3101SP is its user-friendly interface. The phone is equipped with a large, backlit display that provides clear visibility, making it easy for users to navigate menus and access features. The ergonomic design ensures that all buttons are easy to reach, allowing for straightforward operation even during busy periods.

The 3Com 3101SP utilizes advanced Voice over IP technology, enabling high-definition audio quality for calls. This technology eliminates the limitations of traditional telephony, allowing users to communicate over the internet with crystal-clear clarity. The phone supports wideband audio codecs, providing a more natural and easier-to-understand conversation experience.

Another significant characteristic of the 3101SP is its support for multiple lines and call appearances. Users can manage several calls simultaneously, making it an ideal choice for busy office environments. Additionally, the phone features differentiated ring tones and visual indicators to help users identify incoming calls easily.

The 3101SP also includes a range of integrated features that enhance productivity. These include a built-in speakerphone for hands-free operation, as well as voicemail capabilities that allow users to easily access and manage their messages. The device supports call transfer, conferencing, and call hold functionalities, making collaboration seamless among team members.

Moreover, the 3Com 3101SP is built with reliability in mind. It is equipped with Power over Ethernet (PoE) technology, which allows it to receive power through the same Ethernet cable used for data transmission. This simplifies installation and ensures uninterrupted operation, even during power outages.

In terms of security, the 3101SP incorporates various protocols that protect calls and user information. Encryption technologies safeguard data transmission, ensuring that communications remain confidential and secure.

In summary, the 3Com 3101SP VoIP phone combines advanced technology with a range of features designed to improve workplace communication. With its clear audio quality, multi-line support, phone features, and robust security measures, the 3101SP stands as an excellent choice for businesses looking to enhance their telephony capabilities. Its ergonomic design and user-friendly interface further contribute to its appeal, making it a reliable tool for improving overall communication efficiency.
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