Supervisory Monitoring 105

specify whether a tone audible to the agent and customer is played when the supervisor enables Barge-In.

To use Whisper or Barge-In, a supervisor must first be monitoring the call.

To barge in to a call:

1Monitor the agent’s call.

2Press the soft button to select Barge-Infrom the display panel.

Barge-In is enabled for you, either silently or with a tone announcing the change, depending on system configuration.

Your display panel now provides options to Monitor, Change Agent, or Whisper.

Change Agent While supervisory monitoring is enabled on a call, a supervisor can change the agent being monitored.

To monitor a different agent in the same supervisory monitoring domain:

1Monitor the current agent’s call.

2Press the soft button to select Change Agent.

The display panel prompts you for the extension number of the agent.

3Enter the extension number of the agent.

You begin to monitor the call, either silently or with a tone announcing the call to the agent depending on system configuration.

Your display panel now provides options to Whisper, Change Agent, or Barge-In.

Call Privacy Call Privacy allows a user to prevent a call from being monitored. NBX telephone users can toggle Call Privacy on and off to block or accept supervisory monitoring on a call-by-call basis. (In contrast, membership in the Privacy List domain set by the administrator ensures that all calls associated with this user cannot be monitored.)

The NBX administrator can enable or disable Call Privacy for each Class of Service (CoS) user group.

If your administrator assigned you to a CoS group that allows Call Privacy, you can use Feature code 428 to prevent your current call from being monitored. To see if you can activate Call Privacy, log in to the NBX NetSet

Page 105
Image 105
3Com 3101SP manual Supervisory Monitoring

3101SP specifications

The 3Com 3101SP is an innovative VoIP (Voice over Internet Protocol) phone that offers a powerful solution for businesses seeking efficient and high-quality communication tools. Designed for use with 3Com's VoIP systems, the 3101SP is part of a broader trend toward integrated digital telephony that enhances productivity and streamlines communication processes.

One of the main features of the 3101SP is its user-friendly interface. The phone is equipped with a large, backlit display that provides clear visibility, making it easy for users to navigate menus and access features. The ergonomic design ensures that all buttons are easy to reach, allowing for straightforward operation even during busy periods.

The 3Com 3101SP utilizes advanced Voice over IP technology, enabling high-definition audio quality for calls. This technology eliminates the limitations of traditional telephony, allowing users to communicate over the internet with crystal-clear clarity. The phone supports wideband audio codecs, providing a more natural and easier-to-understand conversation experience.

Another significant characteristic of the 3101SP is its support for multiple lines and call appearances. Users can manage several calls simultaneously, making it an ideal choice for busy office environments. Additionally, the phone features differentiated ring tones and visual indicators to help users identify incoming calls easily.

The 3101SP also includes a range of integrated features that enhance productivity. These include a built-in speakerphone for hands-free operation, as well as voicemail capabilities that allow users to easily access and manage their messages. The device supports call transfer, conferencing, and call hold functionalities, making collaboration seamless among team members.

Moreover, the 3Com 3101SP is built with reliability in mind. It is equipped with Power over Ethernet (PoE) technology, which allows it to receive power through the same Ethernet cable used for data transmission. This simplifies installation and ensures uninterrupted operation, even during power outages.

In terms of security, the 3101SP incorporates various protocols that protect calls and user information. Encryption technologies safeguard data transmission, ensuring that communications remain confidential and secure.

In summary, the 3Com 3101SP VoIP phone combines advanced technology with a range of features designed to improve workplace communication. With its clear audio quality, multi-line support, phone features, and robust security measures, the 3101SP stands as an excellent choice for businesses looking to enhance their telephony capabilities. Its ergonomic design and user-friendly interface further contribute to its appeal, making it a reliable tool for improving overall communication efficiency.