I tried to do a local HotSync operation, but it did not complete successfully.

Try each of these in turn:

Make sure HotSync Manager is running. If HotSync Manager is running, exit and restart it.

Make sure you selected Local from the HotSync Manager menu or the Palm Desktop software menu.

Check the cable connection between the cradle and the serial port on your computer.

Make sure you selected the correct serial port on the Local tab in the Setup dialog. It should be set to the port where you connected the cradle.

Try a lower baud rate setting on the Local tab in the Setup dialog.

Make sure you are not running another program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box.

Read the HotSync Log for the user account for which you are performing a HotSync operation.

Make sure your handheld computer is seated in the cradle correctly.

Make sure the gold-plated connectors on the cradle and your handheld computer are clean. Use a pencil eraser to clean them.

Appendix B

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Image 235
3Com TRGpro manual Appendix B