Technical support | 3Com TRGpro manual

Technical support

Before requesting support, please experiment a bit to reproduce and isolate the problem. When you do contact support, please be ready to provide the following information:

■The name and version of the operating system you are using

■The actual error message or state you are experiencing

■The steps you take to reproduce the problem

■The version of organizer software you are using and available memory

To find information about the version of your OS and applications:

1.Tap the Applications icon .

2.Tap the Menu icon .

3.Tap App, and then tap Info.

Note: Thousands of third-party add-on applications have been written for Palm Computing platform devices. Unfortunately, we are not able to support such a large number of third-party applications. If you are having a problem with a third-party application, please contact the developer or publisher of that software.

4.Tap Version to see version numbers, and tap Size to see the amount of free memory, in kilobytes.

To find information about your TRGpro system:

1.Tap the Applications icon .

2.Tap the Menu icon .

3.Tap App, and then tap System Info.

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Frequently Asked Questions

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3Com manual Technical support, To find information about your TRGpro system

Contents

Handbook for the TRGpro Handheld Computer Copyright Disclaimer and Limitation of LiabilityPalm Desktop Software Contents Chapter Managing Your Applications 115 143 Setting Preferences for Your Handheld Computer Warranty and Other Product Information Appendix a215 Appendix BPage About This Book Page What is a TRGpro handheld computer? ChapterGetting to know your handheld computer Upgrade information System requirementsMinimum requirements Optional equipment TRGpro components Locating front panel controls Using the backlight Protective flip cover Locating back panel components Installing the batteries To install the batteries Tapping and typing Tap with the stylus to get things done Elements of the handheld computer interface Menu barIcons Abc Opening applications Scroll barNext Previous Using menus To open an applicationTo open the menu bar Graffiti menu commands Choosing a menu Command Three ways to enter dataDisplaying online tips To display an online tip Onscreen keyboard Graffiti writing To open Memo Pad Using Palm Desktop software Importing data Customizing your handheld computer To open the Preferences screensTo set the current time To set the volume level Palm Desktop softwareTo set the current date With Palm Desktop software, you can do the following Connecting the cradle Installing Palm Desktop softwareTo connect the cradle Using your handheld computer with another PIM To install Palm Desktop software Introduction to Your TRGpro Handheld Computer Using Graffiti writing to enter data Writing Graffiti characters To write Graffiti letters Graffiti tips Graffiti alphabet Letter Writing capital letters Writing numbers Graffiti numbers Writing punctuation marks Writing symbols and extended characters Additional Graffiti punctuation Writing accented characters Accent strokesAdditional non-English characters Navigation strokes Graffiti ShortCutsMove cursor right Move cursor left Next Field Address Book only Entry ShortCut Using the onscreen keyboard Using your personal computer keyboardTo use the onscreen keyboard Importing data To import data Chapter Entering Data in Your Handheld Computer Using the Applications Launcher Switching between applicationsSelecting applications Categorizing applications Changing the Applications Launcher display To categorize an applicationTo display applications by category Choosing preferences To change the Applications Launcher displayTo change preferences for an application Installing and removing applications Installing add-on applicationsTo install add-on software on your handheld computer Chapter Installing games Removing applications Removing Palm Desktop softwareTo remove an add-on application To remove Palm Desktop software CD if you want to synchronize data with another PIM Assigning a password To assign a passwordSecurity Security, you can do the following Changing or deleting a password To change or delete your passwordLocking your handheld computer Recovering from a forgotten password To lock your handheld computer with a passwordTo delete a forgotten password Managing Your Applications Using Your Basic Applications Overview of basic applications Date BookDate Book, you can do the following To open Date Book Address Book Address Book, you can do the followingTo open Address Book To Do List To Do List, you can do the followingTo open To Do List Memo Pad CalculatorMemo Pad, you can do the following Calculator, you can do the following Expense Expense, you can do the followingTo open Calculator To open Expense Common tasks Creating recordsEditing records To create a record Entering text Edit menu Deleting records Other ways to delete recordsKeyboard Graffiti Help Purging records Exchanging and updating data HotSync operationsTo purge records Performing a HotSync operation for the first time To perform a local HotSync operation HotSync button Default categories Categorizing records To move a record into a category To display a category of records To define a new category To rename a category Using Your Basic Applications Finding records Looking up Address Book records Using Find To look up an Address Book recordTo use Find Using Phone Lookup To use Phone Lookup Phone Lookup tips Looking up names to add to expense recordsTo add names to an Expense record Sorting lists of records To sort records in To Do List and ExpenseTo sort records in Address Book and Memo Pad Making records private Hiding private records To hide private records To display private records Attaching notes To make a record privateTo attach a note to a record To review or edit a note Choosing fonts To change the font style Application-specific tasks Scheduling an eventTo schedule an event for the current day Tap the time of an event To schedule an event for another day To schedule an untimed event Setting an alarm for an event To set an alarm for an eventRescheduling an event To reschedule an event Scheduling repeating or continuous events To schedule a repeating or continuous event Changing the Date Book view To cycle through Day, Week, and Month views To display the current time To display the Week View Spotting event conflicts Working in Month View Date Book menus, preferences, and display options Record menu Options menu Chapter Preferences Book Creating an Address Book entry To create a new Address Book entry Selecting types of phone numbers Next FieldTo select other types of phone numbers in an entry Changing Address Entry details To open the Address Entry Details dialog box Address Book menus Record menusOptions menus Book Setting priority To create a To Do List item Checking off a To Do List item Changing To Do List item detailsTo set the priority of a To Do List item To check off a To Do List item Setting a due date To Do Show Options To Do List menus Show Due DatesShow Priorities Categories Reviewing memos To create a new memo Memo Pad menus To review a memo Pad Recent Calculations To display recent calculations Calculator menus AboutCalculator To create an Expense item Changing the date of an Expense item Entering receipt detailsTo change the date of an Expense item To open the Receipt Details dialog box Customizing the Currency pick list Defining a custom currency symbol To define a custom currency symbol Show Options Transferring your data to Microsoft Excel Creating or printing an expense report To create or print an expense report Using expense report templates Chapter To view your expense data using a Microsoft Excel template Expense menusRecord menu Options menu Using Your Basic Applications Communicating Using Your Handheld Computer Setting up Mail on the desktop To set up MailMail, you can do the following To select HotSync options Synchronizing Mail with your e-mail application Opening the Mail application on your handheld com- puterViewing e-mail items Displaying full header information To open an e-mail itemTo close an e-mail item To display full header information Creating e-mail items To create an e-mail item To reply to an e-mail item Looking up an address To look up an e-mail address Adding details to e-mail items Setting a priority Sending a blind carbon copyTo set a priority for your e-mail item To add a BCC field to your e-mail item Adding a signature to your e-mail item To create a signature Storing e-mail to be sent later Editing unsent e-mailRequesting confirmations Draft e-mail To retrieve an e-mail item Filing e-mail To save an e-mail item as a draftTo edit an e-mail item saved as a draft To file e-mail Deleting e-mail Removing e-mail from the Deleted folderTo remove e-mail from the Filed folder To delete e-mail Purging deleted e-mail Message List optionsFolders Date column Sorting the Message List HotSync options To open the HotSync Options dialog boxAll Creating special filters Send OnlyFilter Unread Ignoring or receiving e-mail Defining filter strings High-priority e-mail To define a filter stringTo retrieve high-priority e-mail items Truncating e-mail items To truncate e-mail items Mail menus Message menus Beaming information To select a business cardTo beam a record, business card, or category of records Tips on beaming information To beam an applicationTo receive beamed information Communicating Using Your Handheld Computer Selecting HotSync setup options To set the HotSync options When Palm Always availableAvailable only Desktop software Serial Port Speed Customizing HotSync application settings To customize HotSync application settings Chapter Conducting a HotSync operation via modem Preparing your personal computer Setup String Preparing your handheld computerModem Advanced HotSync Operations To change the Conduit Setup for a modem HotSync operation Selecting the conduits for a modem HotSync operation Connecting to your company’s dial-in server Conducting a HotSync operation via a networkPerforming a HotSync operation via a modem To perform a modem HotSync operation To prepare your computer for a network HotSync operation Conducting a HotSync operation via infrared communication To prepare your organizer for a network HotSync operation Preparing your personal computer for infrared communication To install a Windows 95 infrared driver To check the ports used for infrared communication Performing an IR HotSync operation To perform an IR HotSync operation Returning to cradle HotSync operations To return to cradle HotSync operations Frequently asked questions about IR HotSync operations Problem Solution Using File Link Creating a user profile To create a user profile To use a profile for the first-time HotSync operation Advanced HotSync Operations Viewing preferences Preferences screens, you can do the following Buttons preferences Pen preferencesTo change the Buttons preferences To change the Pen preferences BacklightTurn Off & Lock Digitizer preferences HotSync buttons preferencesBeam Data To change the HotSync buttons preferences Country default To set the country defaultFormats preferences Time, date, week start, and numbers formats Auto-off delay To set the Auto-off delayGeneral preferences System, alarm, and game sounds To set the system and alarm soundsVolume level and System, Alarm, and Game Sounds Owner preferences To enter the Owner preferencesTo unlock the Owner Preferences screen ShortCuts preferences Creating a ShortCutTo create a ShortCut Editing a ShortCut Deleting a ShortCutTo edit a ShortCut To delete a ShortCut Creating new configurations Connection preferences Connection/Network Preferences Examples Example a connection for remote IR HotSync operations To create an IrCOMM to Modem connection To prepare the HotSync Manager for a modem HotSync operation To perform the HotSync operation Selecting a service Network preferences and TCP/IP software To select a service Entering a user nameTo enter a user name Entering a password To enter a password Adding telephone settings Entering a prefixTo enter your server phone number To disable Call Waiting Disabling Call WaitingTo enter a prefix Using a calling card To use a calling card Connecting to your service Creating additional service templatesTo add a new service template To duplicate an existing service template Adding detailed information to a service template Idle timeoutTo set the Idle timeout To select a connection type Defining primary and secondary DNS To enter a primary and secondary DNS IP address To identify dynamic IP addressingTo enter a permanent IP address Creating a login script Token-based authentication systems To create a login script Plug-in applications Password DelayWait For Send Command set queryDNS Get IPPrompt End Deleting a service template To delete a service template Network preferences menu commands TCP/IP troubleshootingService menu Options menu Displaying expanded Service Connection Progress messages Adding a DNS number To view the Network Log CompactFlash, CFpro, and CFBackup CompactFlash CF Cards CF Memory Cards, CFpro, and CFBackup Recommended CF Cards TRGpro Examples Inserting and Removing Memory Cards Inserting a CF memory cardRemoving a CF Memory Card CompactFlash, CFpro, and CFBackup CFpro CFpro menus, preferences, and optionsCFpro, you can do the following To launch CFpro Preferences Tools menu Example Copying files using CFpro Copy to CFCopy to CF as Move to CF Chapter CFpro Notes Using a CF Card with your Personal Computer CFBackup CFBackup, you can do the followingTo launch CFBackup To restore your data CF Modem Cards Conducting a HotSync operation via CF modem Inserting a CF modem card Check your connection preferences Chapter To perform the CF Modem HotSync operation Chapter CompactFlash, CFpro, and CFBackup Appendix a Caring for your handheld computer Battery considerations Resetting your handheld computer Performing a soft resetTo perform a soft reset Performing a hard reset To perform a hard resetTo restore your data after a hard reset Appendix a Maintaining Your Handheld Computer Software installation problems ProblemAppendix B Operating problems Tapping and writing problems Application problems Appendix B HotSync problems Appendix B Frequently Asked Questions Appendix B Beaming problems Password problems Technical support To find information about your TRGpro system Appendix C Use of charCarriage return and line feed Literal characters Warranty and Other Product Information Page Warranty and Other Product Information TRG Products End User Software License Agreement Warranty and Other Product Information Page FCC Statement Canadian RFI Statement Declaration of Conformity Index Index Index Index Index Index Index See also Deleting Index Index