3Com TRGpro manual Frequently Asked Questions

I tried to do a modem HotSync operation, but it did not complete successfully.

Check the following on your computer:

■Make sure your computer is turned on and that it does not shut down automatically as part of an energy- saving feature.

■Make sure the modem connected to your computer is turned on and is connected to the outgoing phone line.

■Make sure Modem is checked in the HotSync Manager menu.

■Make sure the modem you are using with your handheld computer has an on- off switch. Your handheld computer cannot “wake up” a modem that has an auto-off feature.

■Make sure the modem is connected properly to a serial port on your computer and is connected to the incoming phone line.

■Confirm that the Setup String in the Setup dialog box configures your modem correctly. You may need to select a different Modem Type or enter a custom Setup String. Most modems have a Setup String that causes them to send initial connection sounds to a speaker. You can use these sounds to check the modem connection.

■Confirm that the Speed setting in the Setup dialog box works for your modem.

■If you have problems using the As Fast As Possible option or a specific speed, try using a slower speed.

■Make sure you are not running another program, such as WinFax, CompuServe, or America Online, that uses the serial port you selected in the Setup dialog box.

■Make sure your modem resets before you try again. (Turn off your modem, wait a minute, then turn it back on.)

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