AppendixB Page231
Password problems
Problem Solution
Iforgotthe
password,a nd my
handheld computer
is not locked.
You can use Security to delete the
password.If you do this, your handheld
computerdeletes all entries marked as
private.You can, however, perform a
HotSync operation beforeyo u delete the
password:the HotSync process backs up all
entries,w hether or not they are marked
private. In this case, the following
procedurerestores y our private entries and
letsyo u access them:
1.UsethePalmDesktopsoftwareand
thecradl eto synchronize your data.
2. TapForgottenPasswordinSecurity
toremo ve the password and delete
allprivat e records.
3. Perform a HotSync operation to syn-
chronizeyour data and restore the
privaterecords by transferring them
from your computer to your
handheld computer.
Iforgot the password
and my handheld
computer is locked.
Ifyou assig n a password and lock your
handheldcomputer, you must perform
a hard reset to continue using your
handheldcomputer. See “Performing a
hard reset” in Appendix A for more
information.