3Com TRGpro manual Password problems

Password problems

Problem

I forgot the password, and my handheld computer is not locked.

I forgot the password and my handheld computer is locked.

Solution

You can use Security to delete the password. If you do this, your handheld computer deletes all entries marked as private. You can, however, perform a HotSync operation before you delete the password: the HotSync process backs up all entries, whether or not they are marked private. In this case, the following procedure restores your private entries and lets you access them:

1.Use the Palm Desktop software and the cradle to synchronize your data.

2.Tap Forgotten Password in Security to remove the password and delete all private records.

3.Perform a HotSync operation to syn- chronize your data and restore the private records by transferring them from your computer to your handheld computer.

■If you assign a password and lock your handheld computer, you must perform a hard reset to continue using your handheld computer. See “Performing a hard reset” in Appendix A for more information.

Appendix B Page 231