Thefeatures of the Troubleshootingdialog box aredescribed in the following sections:
lScreencapture technology below
lSharingcolor quality on page54
lAudio onpage 54
lConnectionon page 55
lInk onpage 55
Formore assistance, contact SMAR T TechnicalS upport(smarttech.com/contactsupport).
Screencapture technology
This section providesan overview of the various technologiesthat SMAR TBridgitsoftw areuses
whenyou share your desktop duringa meeting.
SMART Bridgit software uses the following threetypes of technologyto s harescreens duringa
meeting.
Type of
technology
Description
Mirror
drivers
SMARTBridgitsoftw areattempts to use t his sharingmethod first because it offers the
best performance.It requiresan installation which is automatically doneif y ouhave
administratorrights.
NN OT E
Mirrordrivers behaveunexpectedly on computerswit h Windows 7 operating
systems.
Redraw
hooks
SMART Bridgitsoft warereverts to usingredraw hooks if it can't usemirror drivers.
Redrawhooks are automatically downloadedfrom the serverw henneededand
performsa screen captureevery time s omethingchanges ont hes creen.
NN OT E
Redrawhooks behave unexpectedlyon computers with Windows 7 operating
systems.
Four times
per second
capture
If SMART Bridgit software can't use either of the above technologies,it captures the
sharedscreen four times pers econd,compresses the image, and thensends it to the
recipient.This method offers the lowest performance,but it uses the lowest
bandwidth.
Information fieldsand options
Use the optionsoutlined in this secti onto resolve iss uesw ith sharingspeed and imagequality.
AP P E N DI X A
Troubleshooting
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