Troubleshooting | Apple 12/640PS specification

Troubleshooting

Chapter 12 Fixing Paper and Image Problems

Chapter 13 Fixing Other Problems

Part III offers to solutions to problems you might

encounter while using the LaserWriter 12/640 PS.

IIIpart

Image 312

Apple 12/640PS manual Troubleshooting, Fixing Paper and Image Problems Fixing Other Problems

Contents

LaserWriter12/640PS Apple Computer, Inc Content Overview Part Troubleshooting 289301 Part Appendixes Appendix a 315 Appendix B Detailed Contents Setting Up the Printer for Mac OS Users Contents Viii Contents Installing Options 133 Mac OS Users 165 Switching between printers Using the Apple Printer Utility 195197 Windows 3.1 and DOS Users 225 255Printing from a Unix workstation to the printer 254 Maintenance 301315 Appendix C Using Fonts With the Printer 329 Index 357 Appendix D Technical Information 345 FCC statement Radio and television interference Laser information DOC statement How Much of This Book Do I Have to Read? Printer administrators and users Who does what What the printer administrator should knowGetting new users started Set up the hardware and connect the printer Which chapters should I read?Chapter Computer Network interface and cable Configure the printer Chapter Computer Utility nameAdd any hardware options User’s computer Where to find information Help new users get started See Configure the Printer, earlier in this preface See Help New Users Get Started, earlier in this preface Guide for Printer Administrators Setting Up the Printer for Unix Users Installing OptionsPage Setting Up the LaserWriter 12/640 PS Main features of the LaserWriter 12/640 PS Choosing a place for the printer Important safety instructions Chapter Unpacking the printer Parallel interface cable Remove the plastic foam block from inside the printer Installing the first toner cartridge Take the cartridge out of its packaging Setting Up the LaserWriter 12/640 PS Page Wait to install the LaserWriter 12/640 PS options Top cover clicks into placeClose the printer Loading paper into the cassette Slide the paper cassette out of the printer Prepare a stack of paper Align letterhead and three-hole punched paper as shown Push the cassette in all the way Slide the cassette into the printer Connecting the printer Port Network protocols Computer Connecting to a LocalTalk network Obtain a LocalTalk connecting kit What to do after connecting to a LocalTalk network Connecting directly to a single Mac OS computer Obtain a System/Peripheral 8 cable Connecting to an Ethernet network What to do after connecting to a single Mac OS computer Setting Up the LaserWriter 12/640 PS What to do after connecting to an Ethernet network Obtain a parallel interface cable like this one Secure the clips Connecting the power and turning on the printer Make sure the printer is turned offPlug in the printer Press the on the power switch to turn the printer on Saving energy Check the status lights Adjusting communication settings Why customize communication settings? How to customize communication settings What to do next Setting Up the Printer for Mac OS Users Initial AppleTalk setup Before you beginSystem requirements Installing the printer software Installing from the CD-ROM discDisc’s icon appears on the desktop After a moment, a Welcome dialog box appears Creating installation disks from the CD-ROM disc Click the Install buttonClick the Restart button Installing from the floppy disks Disk’s icon appears on the desktopDouble-click the Floppy Disk Maker application. Click Full Make sure the disks are locked Click Continue More information about the Installer program Choosing the printerChooser window appears Naming the printer and setting its zone Making sure everything is workingClick Print Configuring the printer Using the Apple Printer UtilityWhat to do next Chapter Opening the Apple Printer Utility Double-click the Apple Printer Utility Click Open Printer Quitting the Apple Printer Utility Viewing printer informationTo quit the Apple Printer Utility Choose Quit from the File menu Naming the printer Name panel appears with the selected printer’s current nameOpen the Name category Downloading fonts to the printer Fonts panel appearsFile selection dialog box appears Removing fonts Printing font samplesSelect the fonts you want to remove Click Remove Click OK Choose Print Font Samples from the Utilities menu Click Send to send the startup page setting to the printer Turning the startup page on or offStartup Page panel appears Open the Startup Page category Setting the print density Print Density panel appearsOpen the Print Density category Setting paper-handling options Paper Handling panel appearsOpen the Paper Handling category If you want to You need this much printer memory Selecting imaging options Choose the output tray from the pop-up menu Imaging Options panel appears Open the Imaging Options category Setting up job handling Open the Extended Job Status category Setting the printer’s network zones You see a list of communication settings optionsYou can specify the EtherTalk network zone for the printer Changing TCP/IP configurations List of the EtherTalk zones appearsOpen the Printer’s Zone category Viewing and changing the communication settings Open the TCP/IP Configuration categoryPanel appears in which you can enter the IP address Open the Port Configuration category List of port connections and protocol choices appears Resetting the communication settings Choose the port settings you want Sending PostScript files to the printer Restarting the printerChoose Send PostScript File from the Utilities menu Choose Restart from the Utilities menu Getting Mac OS users started using the printer Printing a configurationChoose Print Configuration Page from the Utilities menu Installing onto a server Preparing a server using the CD-ROM discPreparing a server using the floppy disks Installing the printer software from the server Dialog box opens to describe the installationClick the Continue button to close the dialog box If you want to See Page NetWare Users System requirements for Windows Setting up for DOS-based printing Setting up for parallel port printing Installing the printer software for Windows 95 and WindowsInstalling from the CD-ROM disc Installing onto a Windows 95 computer Setup Program Location dialog box appears Click Express InstallationClick Next if you have no other open applications Select Yes, if desired, and click Next Install PostScript Printer from PPD dialog box appears Installation is completeAdd Printer dialog box appears Printer Properties dialog box appears Installing onto a Windows 3.1 computer Choose how to proceedClick Continue if you have no other open applications Click Yes to view the README.WRI file Click Express Install Click Restart WindowsClick OK to dismiss the message Setup, later in this chapter For example, LPT2, or a NetWare queueShould suffice This chapter Window appears that displays the contents of the CD Creating floppy disks from the CD-ROM discFrom a Windows 95 computer From a Windows 3.1 computer Installing from the floppy disks Installing on a Windows 95 computer Setup Program Location dialog box appears Installing on a Windows 3.1 computer Start Windows Click Express Installation Installing the printer software for Windows NT Print Manager appearsCreate Printer dialog box appears Choose Create Printer from the Print Manager’s Printer menu Initial Novell NetWare setup Click Continue and OK to complete the installationFollow the instructions on the screen Choosing an operating mode What to do next Using Pconsole Command key Description Specifying a print server Utility startsLog on to a file server from DOS on a client computer At the DOS prompt, type Pconsole and press Enter Assigning the operating mode If available, a list of print servers appearsExample Printer Configuration menu for your printer appears Defined Printers list appearsPrinter type list appears Ethernet falls into the Other/Unknown category Press Ins to view a list of available queue servers Press Esc until Pconsole quitsTurn the printer off and then back on Chapter Press Send Log on to a file server from a DOS client PC Configuration window for the selected printer appears Configuration window appears for the selected printerIf available, a list of available print servers appears Print Server Information menu appears Creating a print queue Window appears, showing the printer configuration Associating a print server with the print queueSelect the printer you defined earlier and press Enter Select Print Queues Assigned and press Enter Load pserver PS486 Assigning a password for the print server optional Retype the password and press EnterList of print servers appears Setting up the PostScript printer driver for NetWare For WindowsConnect dialog box opens Making sure everything is working Installing the Apple LaserWriter Utility for Windows Naming the printer on AppleTalk networks Name Printer dialog box appearsPrints confirming the choice Choose a default paper size for the multipurpose tray Paper Handling dialog box appearsChoose Paper Handling from the Utilities menu Choose the output tray from the list box Viewing or changing communication settings Printing a list or samples of printer fontsClick Print Font Catalog or Print Font Samples Communication switch Configuring TCP/IP Click Set Port Setting imaging options Printing the Ethernet addressTo print the printer’s Ethernet address Dialog box appears Imaging Options dialog box appears Choose Imaging Options from the Utilities menu Printing the configuration Specifying a font symbol setPrinting the page count Connecting to a network printer manually Choose Restart Printer from the Utilities menuClick Restart Installing Type 1 fonts and Adobe Type Manager Setting Up the Printer for Unix Users Initial TCP/IP setup Background informationObtaining an IP address for the printer Assigning an IP address to the printer Ping printerIPname Printer IP name is the same name you used in steps 3 Use telnet to make this the permanent IP address Chapter Configuring Users’ Workstations Configuring Sun SolarisRun admintool Ps aux grep lpd If -f /usr/lib/lpd then Example Configuring HP-UX version Log in to the system console as rootRun the SAM utility by typing sam at the Unix prompt Select the following options, in order, from the SAM menu Enter information into the remote printer form, as follows If the test print doesn’t work If the test document doesn’t print, follow these stepsLeave SAM Start the LP request scheduler by typing Repeat the steps in Configuring HP-UX Version Form appears for you to define a remote printer Enter information into the remote printer form as follows Remote printer name Type textPrinter class Optional Printer stream tcp nowait root /usr/lib/rlpdaemon rlpdaemon Configuring SCO Unix You return to the Unix prompt Chapter Configuring IBM AIX version Enter information into the remote printer form, as follows Configuring Silicon Graphics Irix Using the TCP/IP Printer Configuration Utility Logging in to the TCP/IP Printer Configuration UtilityEnter a password To run the utility, follow these steps Quitting the Configuration Utility Printing the configurationTurning the banner page feature on or off Displaying information about the printer’s TCP/IP interface Setting the subnet mask Viewing or changing the printer’s IP address Setting the default gateway address Enabling or disabling connection timeout checkingChanging the password for this utility Characters you type will not appear on the screen Resetting the printer’s TCP/IP interface Restoring settings to their factory defaultsTo restore the settings to their factory defaults Installing Options Installing the duplex printing unit 135 Unpack the duplex printing unit key 137 Locking connectors secure the paper guide to the printer 139 Chapter 141 Installing the 500-sheet cassette and feeder 143 Locking connectors secure the printer to the feeder Removing the 500-sheet cassette and feeder Installing the envelope cassette Configure your printer software to use the envelope feeder Installing the face-up output tray Slide out the tray until it locks into place Extend the tray Slide out the tray until it locks into place Extend the tray Increasing the printer RAM Removing the face-up output tray Installing RAM Removing the printer’s side cover Open the top cover of the printer Putting on the grounding strap Pull the side cover off Copper-foil end Metal lip Installing SIMMs 155 Gently angle Repeat to install the second Simm if necessary Replacing the side coverRemove and discard the grounding wrist strap Chapter Configuring your printer software for new options Configuring the printer from a Mac OS computerLaserWriter Setup dialog box appears From the desktop printer icon From the Chooser Chooser dialog box appears Configuring the printer from a Windows 3.1 computer Features dialog box appearsClick the Features button Configuring the printer from a Windows 95 computer Chapter Mac OS Users Chapter Windows 95 Users Unix UsersLoading Paper Page Mac OS Users Before you install the printer software Installing the printer softwareDrive 167 Installing from the floppy disks 169 Selecting and setting up the printer Click the LaserWriter 8 icon in the left half of the Chooser Small printer icon appears beside the printer name Click the name of your LaserWriter 12/640 PS Making changes to the printer setup Selecting page setup options Setup dialog box appearsChoose Page Setup from the File menu Printing Select the page setup options you want PostScript Options dialog box appears Click OK to close the Page Setup dialog box Printing documents Print dialog box appears Choose Print from the File menuSelect the options you want Printing a cover page automatically Choose Color Matching from the Settings pop-up menu Printing grayscale documentsCover page options dialog box appears Color Matching dialog box appears Printing with FinePrint or PhotoGrade Make the selection you want Choose Imaging Options from the Settings pop-up menu Choose Layout from the Settings pop-up menu Printing on both sides of the paperLayout dialog box appears Printing to a file PostScript Printer Options dialog box appearsMake the selections you want Background printing and setting the print time Choose Background Printing from the Settings pop-up menu Choose Printer Options from the Settings pop-up menuSelecting the output tray Background Printing dialog box appears Reporting errors Error Handling dialog box appears Choose Error Handling from the Settings pop-up menu Printing with a desktop printer Switching between printers Printing PostScript files as text Select the printer using its desktop printer icon Select a new printer using the ChooserClick the icon of the desktop printer you want to use Working with desktop printer icons Determining the status of a printer by looking at its icon Monitoring printing Double-click the desktop printer icon you’re interestedChoose what you’d like to do Chapter Turning off or removing the desktop printing software Turning off the Desktop PrintMonitor Removing the desktop printing software Click Setup Select the option that you want Chapter Windows 3.1 and DOS Users System requirements for Windows Installing the printer software for Windows Click Install Select the drive that holds your CD from the Drives list box 201 Installing from the floppy disks 203 What to do next 205 Printing from Windows applications Setting printer driver options Opening the printer Setup dialog box from the Control Panel Selecting printer options in the Setup dialog box Opening the printer Setup dialog box from your applicationThis command usually displays the Print Setup dialog box Opening the printer Setup dialog box from the Print Manager 209 Additional printer options PostScript 211 Fonts 213 Features Job Control Watermark Edit Watermark Downloading fonts Downloading fonts manually to RAM Printers dialog box appears You are returned to the Setup dialog box Font Downloader dialog box appearsClick Fonts Click Font Downloader Click Download Printing to a PostScript file Using the driver to print to a PostScript file Changing your printer setup to print to a PostScript fileDriver Setup dialog box appears Connect dialog box appears Restoring your printer setup options Printing to a PostScript fileYour program’s Print dialog box appears Dialog box appears that asks you to name the file Using the Apple LaserWriter Utility for Windows DOS notesCapturing a print queue for DOS printing Windows 95 Users Before you begin 227 Add Printer dialog box appears 229 Setup Program Location dialog box appears 231 Setting up for NetWare-based printing 233 Setting printing properties Choose Print from the File menu Click Properties Selecting printer options in the Properties dialog box Setting document margins Setting duplex printing options Graphics Device Options 241 PostScript 243 Advanced PostScript options Watermarks Edit watermark Specifying how to send TrueType or PostScript fonts General Details Spool Settings Add Port Sharing Using the Apple LaserWriter Utility for Windows Unix Users Printing from a Unix workstation to the printer Examples for lprExamples for lp Loading Paper Using the paper cassette Automatic or manual printing with the LaserWriter 12/640 PS Letter-size paper Legal and other size paper Using the multipurpose tray Letterhead paper and three-hole punched paper Opening the multipurpose tray To use the multipurpose tray you must first open it Placing paper and envelopes in the multipurpose tray Adjust this guide to fit the width of your paper Loading three-hole punched paper in the multipurpose tray Loading letterhead paper in the multipurpose tray Loading envelopes in the multipurpose tray Chapter Set your program to print using the multipurpose tray Printing an envelopeSet your program to print lengthwise on the envelope Loading labels in the multipurpose tray Loading transparencies in the multipurpose tray Choosing paper Filling the optional envelope cassette Filling with postcards Insert the envelope cassette into the 500-sheet feeder 273 Filling the optional 500-sheet cassette Insert the paper cassette into the 500-sheet feeder Page Maintenance Safety first Regular maintenance Precautions during maintenanceReplacing the toner cartridge Open the printer cover Remove the used cartridge Slide the square back and forth Maintenance Page Close the printer and resume printing Cleaning the exterior Troubleshooting Fixing Paper and Image Problems Fixing Other ProblemsPage Fixing Paper and Image Problems Checking the indicator lights Light OffFlashing Checking for and clearing paper jams Chapter 293 Checking the optional 500-sheet cassette and feeder Checking the optional duplex printing unit Avoiding paper and envelope jams and wrinkling Problems with printed documents Paper curls when you print on itQuality of grayscale art could be better Toner does not stay fixed on the paper Nothing is printed on the paper Image is too lightImage is too dark Prints solid black Unwanted lines or stripes appearImage is wavy or distorted Toner smudges appear on front or back of paper Faded areas or white voids appear on Blotchy areas or ghost images appear onPrinter isn’t printing from the correct paper tray Fixing Other Problems Troubleshooting with the indicator lightsMac OS computer troubleshooting Chooser does not appear in the Apple K menu No LaserWriter 8 icon appears in the Chooser Printer is not listed in the Chooser 303 Nothing is printed no paper comes out of the printer Message on the screen says the printer can’t print Desktop printer icons appear as folders Desktop printer icon has an X drawn through it Desktop printing software needs more memory on the computerWant to turn the manual feed message on or off IBM PC or compatible troubleshooting Novell NetWare troubleshooting Nb /na /nff /nt /ti=30 Unix troubleshooting Turn off the banner page in the /etc/printcap file Rarp server is not responding Bootp server is not responding Only one user at a time can telnet to the printerCan’t ping the printer by IP name or IP address Can ping the printer, but I can’t telnet to it IVpart Page Appendix a Administrator Tools Quick Reference What each utility doesApple Printer Utility for Mac OS Utilities for Windows, DOS, and NetWare Apple LaserWriter Utility for Windows 317 TCP/IP Printer Configuration Utility for Unix Adjusting print quality Which functions are in which utilities Administering LocalTalk/EtherTalk networks for Mac OS users Administering NetWare networks for DOS and Windows usersAdministering TCP/IP networks for Unix users Managing fonts Configuring the communication ports Configuring optionsManaging page-description languages Page Appendix B Setting Up the Printer as an Atps Remote Printer Configuring Atps for the first time on a NetWare 4 server Configuring Atps for the first time on a NetWare 3.x server Window appears, displaying the fields contentsPrompt appears, asking if you want to create a new file List of configuration files reappears Prompt appears, asking if you want to save your changesType y and press Enter Press Esc to quit editing Window appears, displaying the file’s contents Select the SYS\SYSTEM\AUTOEXEC.NCF file and press Enter New configuration is immediately available Appendix C Using Fonts With the Printer Kinds of fonts Bitmapped fonts PostScript fonts TrueType fonts QuickDraw GX imaging technology How TrueType fonts work with other kinds of fonts TrueType and bitmapped fonts Keeping two font versions available How the Mac OS looks for fonts TrueType and PostScript fonts Where fonts are stored Suitcases 339 Styled fonts Why don’t all of my fonts appear in the Fonts menu? Common questions about fontsHere are some questions that often come up about fonts What kind of fonts should I buy? What does the term Apple classic fonts mean? What is font substitution? What’s a downloadable font?Page Specifications Appendix D Technical InformationFuji Xerox P893 laser-xerographic Twisted Pair 10BASE-T Thick Coax 10BASE-5 Printer fonts Average number of prints between failure is 180,000 pages Envelope sizes and weights Weight Size Dimensions Printer onlyHeight .2 cm Width 15.9 in .5 cm Depth 16.7 in .4 cm Paper Type Size Environmental information HeightHeight 16.2 in .1cm Width Approximately 30 lb kg Power consumption Voltage requirements103.5 to 126.5 VAC, 58 to 62 Hz 26 W About PostScript Printer Description PPD files RAM upgrade specifications Simm dimensionsSimm sizes and speeds Size Configuration Speed Ozone emission Communication settings These settings can be changed to the following modes Accessories Part Number Index Index Sheet cassette and feeder option paper cassette Atps Index Index Index Index Index Index Index Index Index Index Index See Rarp ROM Index Telnet Index Index Index