Apple 12/640PS manual IBM PC or compatible troubleshooting

IBM PC or compatible troubleshooting

If you are using the LaserWriter 12/640 PS from an IBM PC or compatible computer, use this section for troubleshooting tips.

A message on the screen says the printer can’t print.

If you get such a message, try the following steps.

mMake sure that the printer is turned on.

mCheck the network or parallel cables.

mMake sure that the PostScript printer driver has been installed as described in Chapter 3.

Nothing is printed; no paper comes out of the printer.

If you don’t get any response from the printer when you try to print a document, try the following steps:

mCheck the Installed Printers list to see that your printer is selected. See Chapter 7 for details about installing and selecting printer driver options.

mTry printing the document again, but choose Download PostScript Error Handling in the Printer Setup PostScript Options dialog box.

mCheck the Paper Out light. If it is on, add paper and replace the paper cassette. If it is blinking, make sure the paper cassette is securely in place.

mCheck for a paper jam as described in Chapter 12.

mCheck the printer cables.

mCheck the position of the port communication switch as described in “Adjusting Communication Settings” in Chapter 1. The port may have been turned off or the Interpreter settings may not be correct.

mReset the communications settings to their factory default values by setting the communication switch to the Reset (out) position. Turn the printer off and back on again. Set the communication switch to the Normal (in) position.

mTurn the printer off and back on. Check the startup page.

mReinstall the printer driver. See Chapter 7 for details about installing the printer driver.

Fixing Other Problems 307